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  5. Reviews of Holiday Inn Express West Valley City, an IHG Hotel

Reviews of Holiday Inn Express West Valley City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3036 South Decker Lake Drive, West Valley City, UT 84119, United States of America

#7 of 15 hotels in West Valley City

Guests' Choice

Review Score

Based on 376 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 8, 2024

    8.0
    Decent. Would come back.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast wasn't our favorite. Though it did have a lot of options. When checked in we were given the wrong room and it took quite a while to resolve. In the end we were satisfied and would come back.

    The pool was great. We did enjoy the bathroom products.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water slides are awesome. Cozy beds.

    Stayed in April 2024

  • Reviewed: January 8, 2024

    9.0
    Great location, family friendly and good pool area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to share the pool with the other hotel guest.

    Loved the location, room was perfect size for the 4 of us and the swimming area the kids enjoyed very much.

    Stayed in October 2023

  • Reviewed: November 18, 2023

    8.0
    Great place for a staycation and the kids loved the pool and slide
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hot tub wasn’t open on time in the morning, so I didn’t get to use it

    The lady at the front desk was amazing and provided everything we needed, professional and super nice

    Stayed in October 2023

  • Reviewed: November 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The payment I looked 3 days later and I've could have saved $40. But I could not Cancel and change.

    The hotel the food the pool. It was all good.

    Stayed in November 2023

  • Reviewed: November 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms

    Stayed in September 2023

  • Reviewed: November 1, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Comfort and sll of the staff was great. Ĝood variety at breakfast. Take security of guests seriously.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    8.0
    Overall great stay
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little more noisy than some other hotels we have stayed in, just thin walls I think. The pool is also more of an activity center so great for kids, but not to just wade around in.

    Close to the maverick center (walking distance). Awesome breakfast, great staff, clean rooms.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night

    Entrance was confusing & parking was difficult. (construction next door)

    Breakfast was great & location was perfect.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    Easy check in,friendly staff,clean,breakfast s great and the kids had fun at the pool. Will return.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we walked into the room there was a puddle of water on the floor infront of the fridge. Once I looked more the fridge had been unplugged and so it had thawed out.

    The room was very clean, staff was friendly, check in was smooth and fast.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    9.0
    Great place to stay for a good value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were not the best this time

    We love the staff, pool, and that it has a Keurig machine in the room

    Stayed in October 2023

  • Reviewed: September 27, 2023

    8.0
    Kid approved 100%
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room didn’t get vacuumed, but maybe that was because we had small toys. I also enjoyed the pool, my kids loved it. But the only reason we booked it was the big slide but it was closed two out of the three times we went swimming.

    My kids loved the pool, it was especially fun during the day with the sun shining through all the windows. . The staff was so friendly. The breakfast was also very good, I liked the wide array of food choices.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    Wonderful as a Jesus, very clean, great breakfast options.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Front desk staff could be more welcoming. During our stay, both nights there were teens banging on all the guests doors. Maybe enforce a curfew/quiet time.

    The amenities

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Good value and location
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit of noise in the hall all night

    Comfy bed.

    Stayed in September 2023

  • Reviewed: August 10, 2023

    7.0
    Great value and fun for the kids!
    • Leisure trip
    • Family with young children
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of convenient parking. When hotel was full had to park away on the street.

    The breakfast had a good variety of cold and warm options.

    Stayed in August 2023

  • Reviewed: July 17, 2023

    9.0
    We loved this hotel and will stay again. Rooms looked and smelled clean. Front staff was very kind.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some part’s were a little run down

    We loved the swimming pool with the slide. We liked how the room smelled clean

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    We had an enjoyable stay :)
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit more expensive than other hotels we’ve stayed at this trip, however, it was a touch nicer than the cheaper ones so I get it!

    Spacious room, clean, good breakfast spread, great pool!

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    We would stay again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool water/room was so chlorinated that not even being in the water, my infant got stuffed up and his eyes went kind of puffy and red. My eyes were stinging just watching my kids swim, and I didn’t get in at all. Also, the shower drain was slow so the tub filled up with water 5 or 6 inches after a couple minutes. The water pressure was intense.

    My kids loved the pool, and breakfast was pretty good. The room was very clean and the pillows were fantastic. I loved that they were labeled as firm or soft and there options of both and plenty of them. With a family of six I needed a room with the pull out couch so this room checked my boxes and we had a great stay.

    Stayed in June 2023

  • Reviewed: May 15, 2023

    8.0
    we enjoyed our time as a family making memories
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the air conditioner in our room kept shutting off and disrupted our sleep through the night.

    waterpark friendly staff great breakfast

    Stayed in May 2023

  • Reviewed: April 30, 2023

    9.0
    Neat Water Slide
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Check in time wasn't until 4:00 and check out was 11:00. It would have been better if it was 3:00 and 12:00.

    We went here for the water slide and the kids loved it.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff

    Stayed in March 2023

  • Reviewed: April 9, 2023

    9.0
    Will definitely go back
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    kinda crowded but I get it it was a friday day night

    very clean

    Stayed in April 2023

  • Reviewed: March 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was empty on hand soap at arrival, behind the bathroom door had random hair and bathrooms could use a fan. Also the the pool was super chlorinated it burned your eyes.

    The pool was a hit for the kids , sad the slide was closed until Utah's spring break. Visiting spring breakers miss out. Breakfast was great , lots of good choices and quality food. Even though it seemed pretty full it was super quiet.

    Stayed in March 2023

  • Reviewed: January 19, 2023

    8.0
    it was a lot of fun and we definitely plan to take our kids there again.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location wasn’t my favorite. also, it would’ve been nice if the big waterslide would’ve been open.

    we loved the kids water area! The rooms were also really nice. The breakfast was awesome with so many choices.

    Stayed in December 2022

Showing 1 - 25

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