Absolutely no help from the staff. Can I get a towel for the pool? no. Can you heat the hot tub? no. Do you know where I can find a fork for the food that was delivered without silverware? no. One hot tub was green and slimy, the other was cold. Sauna was barely warm.

The room met our needs.

Stayed in March 2024

Didn't know the hotel offered breakfast, so not sure where the restaurant or cafe was located. Bed was a little uncomfortable and the pool and hot tub smelled a bit funny.

Location was great - very close to downtown Frisco. No issues with the room.

Stayed in February 2024

Not much space, thin walls

Easy drive from Copper! Pretty clean

Stayed in February 2024

Coffee machine does not work Coffee supply is short

Stayed in January 2024

The restaurant in the hotel had sub par food.

The room was spacious and clean.

Stayed in January 2024

There was very little hot water in the shower. The elevator was not labeled properly for the lobby so my daughter got off on the wrong floor and got lost.

The beds were clean and the pool and hotub were warm.

Stayed in December 2023

Hotel is HUGE but has no luggage carts and weirdly, no elevator on the ground level—have to climb a ramp to the second floor to use the elevator

Clean, reasonably comfortable, friendly staff

Stayed in December 2023

Seems like many missed opportunities. The workout room has only one dumbell on the rack and one strength machine. Front desk staff not very knowledgeable about the restaurant, the elevators or the TV workings. It seems like there is a coating of sticky dust on many surfaces throughout hotel that gets on phones and countertops. Lobby could be nice with a fireplace but they do not turn it on. The gift and snack has like 4 protein bars and a few sodas but the rest is empty shelving.

Good game room and pool. Good location. Decent furniture and decor in the rooms.

Stayed in December 2023

We stayed there 5 nights. Bed was not comfortable to me. No water pressure when taking a shower, AC wasn't cold enough at night and I had it down as low as it was allowed. The hotel itself is under construction.

Location

Stayed in July 2023

For a non smoking room it sure smelled a lot like smoke.

Stayed in July 2023

The staff wasn't really helpful. They knew the washers and dryers didn't work right, but they kept it open anyway. It took twice as long as it should have.

The rooms were fine. The same as most places.

Stayed in July 2023

No free breakfast Restaurant not open. Vending machines in game room took money and did not work. Maid tried to enter room with do not disturb sign on the door. Cracked sink in bathroom. Security lock on door broken.

Location and change of reservation.

Stayed in April 2023

hot tub down and pool area smelled bad

location and the people great

Stayed in January 2023

peeling wall paper, we were assigned a used room and had to get a new one, the warning lights on the elevator kept flashing, the pool smelled bad

the location

Stayed in November 2022

Maintenance was poor: shower handle was sitting on the edge of the tub, dirty lobby and hallway floors; driers in laundry room not working, peeling wall paper, etc.

Location was great and price was cheaper than other places. The bed clean/comfortable. Great view from room. Good water pressure.

Stayed in September 2022

There was dirt and trash in the parking lot in the back of the hotel where the elevators are located. The floors outside the main entrance and inside the lobby area looked like they hadn’t been swept in weeks also. The room was nice enough, but there was no bathroom fan. In fact, the moisture was so bad that there was a 5inch patch of drywall on the ceiling that was stained and peeling off from all the moisture trapped in the room. We left the bathroom door open to let out the moisture. I also noticed some moldy spots on the ceiling in the shower….a potential health hazard! The carpet in the room didn’t appear to have been vacuumed well, as I noticed toenail clippings, pieces of gravel and other small debris around the bed. There were no towel racks anywhere in the bathroom where we could dry our towels. We had to use the shower curtain rod as a towel rack! The two receptionists who checked us in and out, were friendly enough, but seamed depressed, irritated, or sad. Smiling was not in their repertoire! There was no breakfast offered at all, and the restaurant that used to be there seamed to be permanently closed. The whole lake Dillon area is really beautiful. It’s a shame that a three-star hotel called “The Grand” turned out to be not so grand!

I was working at an art festival in Dillon, and the location of the hotel worked out great. It only took us about 8 minutes to drive to the old town of Dillon. Also, the hotel is located close to the lake, where my wife and I found great walking trails that lead along the lake shore, and where we enjoyed looking at wild flowers, where we saw beavers, foxes, herons, and all sorts of other creatures.

Stayed in July 2022

No room service during our 4 days stay. We were given a room with a window that was blocked by construction. Despite having other rooms, we were refused another room till evening manager gave us a better room.

Decent size room and parking.

Stayed in February 2022

Lots of college drunk and loud college kids. Fire alarm pulled in the middle of the night, hitel is just a notch above crappy.

Proximity to ski areas comfortable bed.

Stayed in February 2022

no vending machines, the lobby was out of water, no black out curtains. tons of rooms available but put us in a row of loud families slamming doors and yelling in the hallway

close to the freeway

Stayed in January 2022

room was not the cleanest, pool and hot tubs were slimy

property is in a great location

Stayed in January 2022

Property needs updates

staff was nice

Stayed in December 2021

there was an incident with fire alarm and it seemed to be handled poorly. The front desk didn’t know what to do and didn’t direct people outside of the building and let people stay in the lobby while a potential danger was happening.

I enjoyed the evening staff a lot I forgot her name

Stayed in December 2021

Don't advertise and charge for a hotel with a hot tub and pool and they NEVER work! I have stayed at this hotel 3 times and at no time were the hot tubs operating. At least offer a discount if someone books on the belief that they can enjoy a hot tub after a day of hiking or skiing and - guess what? Hot tubs BOTH out of order. Consistently.

Great staff and food.

Stayed in August 2021

Staff hung up on me for asking why my room was not cleaned up

Stayed in March 2024