It was close to where I needed to be.

Stayed in April 2024

Number of staff at the reception needs to increase so that there should be someone to help with the luggage and to see to complains in the room.

Stayed in April 2024

The wifi was terrible. And there are not so many options for the breakfast.

Stayed in April 2024

Need improvement

Stayed in December 2023

After checking in the room assigned to me was not yet done being cleaned. We didn’t find that out until making it to the room. I went back down and had to get another room on another floor.

The check in was easy.

Stayed in October 2023

The water was unhealthy hot, and I will contact the health department today because it is a health hazard, tooooo hot. no cold or cool water options for showers and you can't take a bath. Why not? The internet was horrendous. It did not even work 50% of the time, get better Wi-Fi, spend the money and stop being cheap, it does not pay to be cheap. It will cost you repeat visitors like me.

all pork no non pork products, try turkey, spend a little more and help a lot more who do not eat pork. everything else was fine with the breakfast.

Stayed in October 2023

Bathroom was not so clean. Toilet was stained and a few tiles in the bathroom were broken The worst thing about this hotel is the lack of WiFi in the rooms and even at the reception it's patchy.... unacceptable in this day and age and very unfriendly for international travellers who don't have local lines

The location is great....walking distance to the shops and restaurants

Stayed in August 2023

The night Front desk employee was terrible. The girl that checked me in was miserable, never smiled, wore her sunglasses the whole time. Was on her phone facetiming very loudly at the front desk when I left to get something to eat and still when I came back.

The location is the best. Day time front desk staff was great! They smiled!! The spoke!! They helped me find a Starbucks.

Stayed in September 2023

COULD NOT GET THE TV TO WORK NIGHT GUY KINDA RUDE TO WIFE AND GAVE WRONG TIME FOR BREAKFAST

MOST EVERYTHING DAY STAFF AWESOME

Stayed in September 2023

Staff was not friendly or helpful. if you asked for something like towels, a light bulb for the bathroom, trash pick up, the request went unfulfilled. The trash can in front of the front doors remained filled up and overflowing for days. No one cleans the gym that we could tell. water bottles there for days. The pool was green and closed the 4 days we were there.

close to shopping center with restaurants

Stayed in June 2023

Check in - was not super professional, but passable. Facilities felt dated. Room itself was poor. Carpet was dirty. Surfaces were somewhat dirty. Dusty eveywhere. Bathroom was dirty and not put together. Breakfast lacked any quality - pancake machine broken for days (never worked), coffee was always empty and when there was coffee, it was weak. Hot food items were not appetizing, and there were no clear vegetarian options.

Mostly everyone seemed nice and helpful. But that was the only stellar part of the hotel. Toast bar at breakfast had everything for good toast.

Stayed in June 2023

No battery cover on remote. In the morning, the food was cold and overcooked, the chairs were all upside down on tables, and guests had to move the chair themselves. The morning front desk clerk was on their phone

Room was spacious and clean

Stayed in May 2023

room was not cleaned properly I had to re-cleaned myself.

nice

Stayed in November 2022

the breakfast wasn’t good

it was clean, staff friendly

Stayed in November 2022

very rough start we had to move to 3 rooms the first one the carpet was soaked the second room the air conditioning didn’t turn on the third room everything worked but there was a pungent smell in the hallway that was very strong and foul smelling. the gym was filthy and no sign on the wall for the women restroom. it looked to be an extension of the men’s room.

location was great! close to all the shopping centers we wanted to visit.

Stayed in November 2022

The hotel is showing its age. Floor tiles in the bathrooms of both rooms (had to change rooms due to non working air conditioning) were extremely loose. One of the bath tubs had a painted over rusty floor. No room safes.

the staff was great! They were all very friendly and professional. The bed was comfortable and room furnishings were up to date.

Stayed in November 2022

The floor in the room was wet. Really wet. My socks were squishy when I walked on the floor. The TV flickered on and off while watching. The shower was not cleaned after the last visitors. Hair in the tub and watery soap scum in the soap dish.

The beds and sheets are superb. The location is fantastic and the price was right. The lady at the front desk was very nice and helpful. This place is very nice for the most part.

Stayed in October 2022

remotes missing from room and had to change rooms 3 times

The lady working the front desk was exceptional

Stayed in September 2022

had a lousy bed, obvious when you see it, roaches in the room, very dirty carpet, skimpy breakfast,

convenient to our home

Stayed in July 2022

Two water bugs, stained carpets, air conditioner gone out in the first room and it made a loud noise throughout the night ( but they allowed us to change the room), toilet was hesitant to flush. The second room was awesome though 😄

I was able to get a new room on second stay. The staff was really nice as well as the location.

Stayed in July 2022

The hotel was under construction on the the 1st floor. The 3rd floor ice machine was not working & the 3rd floor itself was not being cleaned.

Stayed in June 2022

air condition in room malfunction

Stayed in June 2022

room had a lot of non-working ports, tv didn’t come on, and even the phone didn’t work.

it is close to the “night life” in Frisco but our room had ALOT of broken things. Even the phone and tv

Stayed in May 2022

During check-in I asked about the pool hours but was informed that the pool was under construction. The description should say that it is under construction. The picture of the pool area was one of the main reasons I booked this hotel. The 1st morning I woke up to a dead roach in the bathroom. The 2nd morning I found an unknown type of bug in the bathroom as well. The 1st morning we went down for breakfast and all the meat was gone. We asked the front desk clerk and with an attitude she said that they weren't cooking anymore.

I love the area, the comfortable bed, and most of the front desk staff was friendly. The king room was also very spacious.

Stayed in May 2022

It seems to be under constant renovation/repair, there’s only 1 working elevator.

My room was fine however I heard there are several rooms that were poor. The location was fine and there were lots of restaurants around the hotel.

Stayed in May 2022