11160 Southwest Freeway, Houston, TX 77031, United States of America
#427 of 435 hotels in Houston
Guests' ChoiceBased on 205 hotel reviews
4.4Cleanliness
5.6
Comfort
5.6
Location
6.3
Facilities
5.2
Staff
6.2
Value for money
5.3
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Gishe
United States of AmericaN/A
It’s clean
Stayed in April 2024
Reviewed: December 18, 2023
Kenneth
United States of AmericaIt was run done inside. Shower didn’t work properly at all. Water dial just spent around. Searching for hot water was a mystery. Told the front desk & argued with both my wife & I about the shower not working properly. Shower head wasn’t good either, with only one setting that allowed you to take a lukewarm shower. Will not state here again
Location was ok
Stayed in December 2023
Reviewed: August 3, 2023
Abosede
United States of AmericaThere was no Breakfast. The reception was hot no air-conditioning. The room hall way has a smell. Very disappointed.
Stayed in July 2023
Reviewed: July 12, 2023
Mauricio
MexicoHotel is totally outdated, kinda eery feeling to it. Restaurant is closed and looks abandoned so be prepared to drive to get food. There was no hot water in the bathroom.
Bed was comfortable. Staff was okay.
Stayed in April 2023
Reviewed: June 27, 2023
Gregory
United States of AmericaDirty and old
Nothing
Stayed in June 2023
Reviewed: May 2, 2023
Rick
United States of Americano breakfast and the elevator was kind of iffy
near my family
Stayed in May 2023
Reviewed: April 22, 2023
Francisco
United States of AmericaSomething wrong with system that they were not able to open my reservation and had me waiting over hour in lobby
Staff
Stayed in April 2023
Reviewed: February 20, 2023
Veronica
United States of Americano hot water
it’s was clean
Stayed in February 2023
Reviewed: July 6, 2022
Brittany
United States of AmericaThe ac in the room had stop working & when i call for someone to come to fix no one never came…
The room was & pool was nice.
Stayed in June 2022
Reviewed: June 29, 2022
Brenda
United States of AmericaPut on side closest to the interstate when specifically asked not to and one of the beds were broken, moved to another room and A/C was broken-not pleasant in 100 degree heat + humidity!
Stayed in June 2022
Reviewed: June 13, 2022
Maritza
United States of AmericaNot enough appliances to accommodate the stay. Not even a mini fridge for the drinks not a microwave. Very expensive for the stay.
I liked the fact that is was clean and neat.
Stayed in June 2022
Reviewed: June 1, 2022
N
United States of AmericaCustomer Service Functional equipment
There was no iron in my room, I reported to receptionist on arriva, the next day I went downstairs again due to non wiring phone before they sent me an iron. In addition, my room was not cleaned the next day when I came in at 9pm. I went down again and they sent a cleaner. The sheet was clean but worn out in color
Stayed in May 2022
Reviewed: May 31, 2022
Huy
United States of AmericaDirty and old. this need to be demolished and rebuilt.
Location , friendly staff,
Stayed in May 2022
Reviewed: May 9, 2022
Alhanek
United States of AmericaI found cockroaches in the bathroom
I would like it to have the room more clean
Stayed in May 2022
Reviewed: March 20, 2022
Annie
United States of AmericaFirst day, coffee was cold. Dining room closed to guests. Indoor pool wasnt heated. Hot tub wasn't working . Air conditioner wouldn't go below 68. Had a thermostat hardwired into the a/c unit.
Not much
Stayed in March 2022
Reviewed: March 15, 2022
Dasia
United States of AmericaThe bathroom was not clean. The sink had hair in the tub and the water wasn’t that hot. We also found two roaches in the hotel. One on my drink and one in the bathroom
I didn’t stay long enough to try the breakfast,
Stayed in March 2022
Reviewed: January 23, 2022
Janay
United States of AmericaIt had the popcorn ceiling and had cracks....the pool wasn't open as advertised.
Its an older hotel, they cleaned it...
Stayed in January 2022
Reviewed: December 24, 2021
Michelle
United States of AmericaI was also told that it was complimentary breakfast and it wasn't. And I got charged almost $400. For the room. That's really bad and I wasn't told it would be $400 for 2 nights.
I didn't like the front desk clerk attitude and I got charged 3 times for no reason and would like my 25.00 and my 115.00 returned back to my card.
Stayed in November 2021
Reviewed: November 29, 2021
Tristan
United States of AmericaDay staff is rude had every one standing in lobby night management rude and mad because online it never stays a deposit and want to argue but it instead if try to fix the issue
Didn't get breakfast and it a nice location
Stayed in November 2021
Reviewed: November 22, 2021
Ifeoluwa
United States of Americasmell so funny , from the entrance to the room, they need to change chair in the room , no microwave in room
nothing
Stayed in November 2021
Reviewed: November 16, 2021
Luis
United States of AmericaNeed to come down to lobby 3 times for key to work Noisy bathroom not so clean Hotel needs maintenance, things broken, elevator buttons broken THERE WERE HOMELESS PEOPLE IN THE PARKING LOT AND EVEN INSIDE THE HOTEL... TERRIBLE!!!
Stayed in November 2021
Reviewed: November 16, 2021
Luis
United States of Americano vending machines, restaurant not open on sunday night I reserved withotu breakfast and gave them a call one day before for adding, they said it could be done at front desk once i arrived. Once there the person told me that it was locked and that reservation couldnt be changed.
bed
Stayed in November 2021
Reviewed: November 16, 2021
Luis
United States of Americano vending machines, place need maintenance.
Stayed in November 2021
Reviewed: November 10, 2021
Jodie
United States of Americabeds were uncomfortable. room was not very clean and needed updating. club downstairs was noisy and the hotel smelled bad - room did not though
AC was good
Stayed in November 2021
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