14670 Duval Road, Jacksonville, FL 32218, United States of America
#74 of 166 hotels in Jacksonville
Guests' ChoiceBased on 649 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.6
Facilities
7.9
Staff
8.7
Value for money
7.7
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 28, 2024
Kristina
United States of AmericaSmelled like sewage in our bathroom
Everything was really nice and the food at the bar was amazing!!
Stayed in May 2024
Reviewed: May 16, 2024
Dona
United States of AmericaWe were in tower 2. Not like the main one!
Location to airport. Pool
Stayed in May 2024
Reviewed: May 13, 2024
Vanessa
United States of AmericaThe food was mediocre at best. Sweet tea is not served in the hotel. This is the south. That is a southern staple. For a hotel this size, there were 4 luggage carts. 2 were usually occupied by the cleaning staff and unavailable for use. We were in the second building and at the end of the hallway on our floor. None were available to be found the morning we checked out. The staff overall were great and very kind. Building 2 should be more clearly marked. When told to drive around the building to the blue awning and enter there, we were not told there were two blue awning and the first takes you back to the lobby. We got out again and entered the lobby only then to be told to go to one more blue awning. So clearly marking that would be great.
The rooms and the pool.
Stayed in May 2024
Reviewed: April 29, 2024
Skylanders
United States of AmericaThe only down side, the 3rd floor water pressure was not very strong. That's it, the only thing that did not meet expectation.
The staff are the best part of the stay here. Definitely get the grilled pork chop at the on-site resteraunt, amazing and absolutely hit the comfort food spot after an exceptionally long day.
Stayed in April 2024
Reviewed: April 21, 2024
Joi
United States of AmericaN/A
Location
Stayed in April 2024
Reviewed: April 9, 2024
Tomilea
United States of AmericaNothing
Comfortable beds and large room and close to airport and large area to hang out in lobby
Stayed in April 2024
Reviewed: April 5, 2024
Kathryn
CanadaThe blackout curtains in the bedrooms do not close. Only the sheers on the windows would close. When I called the front desk to ask how to close the blackout curtains she said "they aren't meant to close". The room is very light without those curtains available to block light.
Breakfast and location r both great. The facilities and pool area are lovely.
Stayed in April 2024
Reviewed: April 2, 2024
Sarah
United States of AmericaParking is a bit weird and they do not have doggy stations around the building that is holding dogs but does allow pets which was odd there wasn’t any.
Location, price and allowed animals and the rooms were clean and you didn’t hear everything going on outside.
Stayed in April 2024
Reviewed: March 26, 2024
Scott
United States of AmericaThe first room we were in was in the older tower. The AC didn’t work well and it had a strange odor. We were moved to the newly renovated tower and it was very nice.
The room was newly renovated and clean.
Stayed in March 2024
Reviewed: February 4, 2024
Caracciolo
United States of AmericaNeeds more handicap parking
Multiple entries and exits.
Stayed in January 2024
Reviewed: January 16, 2024
Leslie
United States of AmericaBreakfast should be included.
Stayed in January 2024
Reviewed: January 1, 2024
Tonia
United States of AmericaThe shower head could be updated.
The staff was friendly and personable. The bed was very comfortable and there is a Starbucks on location.
Stayed in December 2023
Reviewed: December 13, 2023
Delshawn
United States of AmericaEverything was fine
The cleanliness the decent rates, the friendly staff
Stayed in December 2023
Reviewed: December 8, 2023
Cummings
United States of Americano microwav
Big,,,,,nice...good
Stayed in December 2023
Reviewed: December 6, 2023
Donald
United States of AmericaClose to airport
Stayed in December 2023
Reviewed: December 4, 2023
Brown
United States of AmericaThe shower curtain was too small for the shower, so water would get all over the floor.
The quiet location.
Stayed in November 2023
Reviewed: November 30, 2023
Tuianna
United States of AmericaNo microwaves in the room
Location was convenient
Stayed in November 2023
Reviewed: October 26, 2023
Shaun24
United States of America.
.staff
Stayed in October 2023
Reviewed: September 25, 2023
Tangela
United States of AmericaI had problem with the air conditioner, room temp was 60 degreed. I realized about 2am, that I couldn't shut it off. So we froze that night. I called the front desk at 7:30am, and maintenance showed up w/I 10 min. I felt bad because my elderly mother who wt 103lbs was with me, and I worried about hypothermia. The hotel accommodated me, my mom is okay. I will suggest, if the guest shut the air off when leaving for the day, please advise housekeeping, if they turn the air on, please leave it on a comfortable temperature. 72, or 75. 60 is to low.
The front desk, engineer, housekeeping, and the dinning, was very nice.
Stayed in September 2023
Reviewed: September 18, 2023
James
United States of AmericaA/C was loud. Not broken or in need of maintenance, just loud during wind down tv time and initially lying down to sleep but once I fell asleep everything was fine. It didn’t wake me and I slept well.
Bed was very comfortable and my room was well cleaned. King room wasn’t cramped at all, comfortable and spacious. Bar employees were extremely nice. Carolyn, I think was her name, took good care of me and my visiting guests. The gentleman that checked me in Saturday late afternoon was friendly and answered my questions. Most importantly, it was a quiet floor and I got a good nights sleep.
Stayed in September 2023
Reviewed: September 16, 2023
Francis
BermudaN/A
The room was clean and bed was comfortable. Modern set up and inviting lobby. Guest services were friendly and accommodating.
Stayed in August 2023
Reviewed: September 8, 2023
Ryan
United States of AmericaMinor complaint their Starbucks was never open
Clean and modern design Excellent pool Restaurant onsite was more than adequate Employees were friendly and helpful
Stayed in August 2023
Reviewed: August 21, 2023
Angie
United States of AmericaRoom 2426 bed was VERY UNCOMFORTABLE
It was clean and had everything you needed without having to leave the facility
Stayed in August 2023
Reviewed: August 12, 2023
Angie
United States of AmericaA bit dated and dark
Price and location
Stayed in June 2023
Kalafatis, Greece
Vinci, Italy
Santos, Brazil
Honiara, Solomon Islands
Denpasar, Indonesia
Ho Chi Minh City, Vietnam
Nuwara Eliya, Sri Lanka
Brno, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content