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  5. Reviews of Crowne Plaza Jacksonville Airport, an IHG Hotel

Reviews of Crowne Plaza Jacksonville Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

14670 Duval Road, Jacksonville, FL 32218, United States of America

#74 of 166 hotels in Jacksonville

Guests' Choice

Review Score

Based on 649 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.7

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 28, 2024

    8.0
    Came for a concert and we decided this is where we will stay if we come back.
    • Leisure trip
    • Couple
    • Standard Room with King Bed - Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled like sewage in our bathroom

    Everything was really nice and the food at the bar was amazing!!

    Stayed in May 2024

  • Reviewed: May 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were in tower 2. Not like the main one!

    Location to airport. Pool

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights

    The food was mediocre at best. Sweet tea is not served in the hotel. This is the south. That is a southern staple. For a hotel this size, there were 4 luggage carts. 2 were usually occupied by the cleaning staff and unavailable for use. We were in the second building and at the end of the hallway on our floor. None were available to be found the morning we checked out. The staff overall were great and very kind. Building 2 should be more clearly marked. When told to drive around the building to the blue awning and enter there, we were not told there were two blue awning and the first takes you back to the lobby. We got out again and entered the lobby only then to be told to go to one more blue awning. So clearly marking that would be great.

    The rooms and the pool.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only down side, the 3rd floor water pressure was not very strong. That's it, the only thing that did not meet expectation.

    The staff are the best part of the stay here. Definitely get the grilled pork chop at the on-site resteraunt, amazing and absolutely hit the comfort food spot after an exceptionally long day.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Our stay was pleasant and relaxing.
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    I would go back. Good value
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Comfortable beds and large room and close to airport and large area to hang out in lobby

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Wonderful!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The blackout curtains in the bedrooms do not close. Only the sheers on the windows would close. When I called the front desk to ask how to close the blackout curtains she said "they aren't meant to close". The room is very light without those curtains available to block light.

    Breakfast and location r both great. The facilities and pool area are lovely.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Solo traveler
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking is a bit weird and they do not have doggy stations around the building that is holding dogs but does allow pets which was odd there wasn’t any.

    Location, price and allowed animals and the rooms were clean and you didn’t hear everything going on outside.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    7.0
    Nice for a short stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The first room we were in was in the older tower. The AC didn’t work well and it had a strange odor. We were moved to the newly renovated tower and it was very nice.

    The room was newly renovated and clean.

    Stayed in March 2024

  • Reviewed: February 4, 2024

    8.0
    It was so relaxing for a man without time.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Needs more handicap parking

    Multiple entries and exits.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast should be included.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    The room provided the comfort needed for our one night stay. We slept well and awoke rested.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower head could be updated.

    The staff was friendly and personable. The bed was very comfortable and there is a Starbucks on location.

    Stayed in December 2023

  • Reviewed: December 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was fine

    The cleanliness the decent rates, the friendly staff

    Stayed in December 2023

  • Reviewed: December 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    no microwav

    Big,,,,,nice...good

    Stayed in December 2023

  • Reviewed: December 6, 2023

    7.0
    ok
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    Close to airport

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower curtain was too small for the shower, so water would get all over the floor.

    The quiet location.

    Stayed in November 2023

  • Reviewed: November 30, 2023

    8.0
    Very Good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No microwaves in the room

    Location was convenient

    Stayed in November 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    .

    .staff

    Stayed in October 2023

  • Reviewed: September 25, 2023

    7.0
    I am a business owner.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I had problem with the air conditioner, room temp was 60 degreed. I realized about 2am, that I couldn't shut it off. So we froze that night. I called the front desk at 7:30am, and maintenance showed up w/I 10 min. I felt bad because my elderly mother who wt 103lbs was with me, and I worried about hypothermia. The hotel accommodated me, my mom is okay. I will suggest, if the guest shut the air off when leaving for the day, please advise housekeeping, if they turn the air on, please leave it on a comfortable temperature. 72, or 75. 60 is to low.

    The front desk, engineer, housekeeping, and the dinning, was very nice.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Clean, friendly and comfortable sleep.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A/C was loud. Not broken or in need of maintenance, just loud during wind down tv time and initially lying down to sleep but once I fell asleep everything was fine. It didn’t wake me and I slept well.

    Bed was very comfortable and my room was well cleaned. King room wasn’t cramped at all, comfortable and spacious. Bar employees were extremely nice. Carolyn, I think was her name, took good care of me and my visiting guests. The gentleman that checked me in Saturday late afternoon was friendly and answered my questions. Most importantly, it was a quiet floor and I got a good nights sleep.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    Convienient and Comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The room was clean and bed was comfortable. Modern set up and inviting lobby. Guest services were friendly and accommodating.

    Stayed in August 2023

  • Reviewed: September 8, 2023

    9.0
    Great location for our next day cruise and was impressed with the quality of the hotel and its amenities
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Minor complaint their Starbucks was never open

    Clean and modern design Excellent pool Restaurant onsite was more than adequate Employees were friendly and helpful

    Stayed in August 2023

  • Reviewed: August 21, 2023

    8.0
    weekend getaway
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room 2426 bed was VERY UNCOMFORTABLE

    It was clean and had everything you needed without having to leave the facility

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit dated and dark

    Price and location

    Stayed in June 2023

Showing 1 - 25

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