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  5. Reviews of Holiday Inn - Kansas City - Downtown, an IHG Hotel

Reviews of Holiday Inn - Kansas City - Downtown, an IHG Hotel

770 Admiral Boulevard, Kansas City, 64106, United States of America

#27 of 114 hotels in Kansas City

Guests' Choice

Review Score

Based on 146 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.9

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    See previous answer

    I appreciated the staff- they were the best. I was a bit off-put by the extra fees. They might be normal- I don't travel much. But having to pay extra to park in the parking lot over night- that is ridiculous. Also the bathroom doors that just slide shut made my boys uncomfortable. What's wrong with doors that latch?

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    I really enjoyed my stay from front desk to the room. The lady at the front desk
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was quite impressed

    Breakfast was good, the location was great

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay for parking and there were zero parking spots left when we made it back to the hotel in the evening.

    Stayed in May 2024

  • Reviewed: April 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    This was one of the cleanest hotels I have ever stayed at! Lobby was clean and inviting and the room was clean, sanitized and modern.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    10
    Exceptional
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean hotel rooms. They were nice and updated.. Breakfast was good at the restaurant.

    Stayed in March 2024

  • Reviewed: April 13, 2024

    8.0
    Great hotel, a tad expensive for what it is.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The listing clearly states that breakfast is included, however it doesn’t clarify that it’s only included for two people per room—so we had to pay an extra $30+ for the other guests.

    The property was very nice and clean.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    10
    It was a great stay, close to a lot of great spots in downtown KC and smooth check in and check out.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Staff was friendly, clean and beautiful property

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    My ground floor room was a bit noisy at times. I could hear people thumping around above me. Understaffed for breakfast- I was unable to eat breakfast there 2 out of the 3 days.

    Clean and spacious room

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    I thoroughly enjoyed it. Would stay there again.
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    It was all good .

    It was clean and nicely furnished. The room was large and very comfortable. The amenities—coffee, bottled water, etc. were very good. The restaurant was very was well. Staff was exceptional.

    Stayed in February 2024

  • Reviewed: March 7, 2024

    10
    Clean hotel, great room, excellent staff who should all get a raise!
    • Leisure trip
    • Group
    • Premium Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like that we had to pay an additional $25 for parking upon arrival.

    The staff were amazing! There were a lot of people checking in when we arrived and one of the computers was down, but the front desk staff did a great job of getting everyone checked in as quickly as possible, and were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    10
    I definitely plan to book there again when in the area.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very friendly, cleanliness and maintenance extremely good, overall seems like a lot of effort is made to keep the property looking top notch.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    10
    Great, clean hotel
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    N/a

    Attentive staff

    Stayed in February 2024

  • Reviewed: January 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 5 nights

    Helpful, friendly staff. Clean, spacious rooms. Comfortable beds.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I can hear the people above me

    Nice

    Stayed in January 2024

  • Reviewed: November 23, 2023

    10
    bougie on a budget
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Check out time,I wanted to stay a little longer.

    The rooms were very clean They had a bar the food was great the drinks were great and the staff was awesome. They kept fruit water in the front that was delicious.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    10
    I really like there
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice

    They have to improve cleaning rooms when people are going to stay for longer

    Stayed in October 2023

  • Reviewed: November 17, 2023

    10
    Great people, great hotel, will be back. Xxx.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 5 nights

    The water pressure in the shower could have been a bit stronger. That's the only thing I can think of that wasn't spot on, and it's just my preference.

    All the staff were friendly and very helpful. Such a lovely bunch of people. The breakfast was delicious, especially the scrambled eggs. The location was great, as it was central to everywhere I wanted to visit. As I was travelling alone I Uber'd everywhere, and nowhere (apart from MCI airport) was more than ten minutes from the hotel. The room was spacious, plenty of storage for clothes, etc. There was an iron and ironing board, and a hairdryer. Also, Dove shampoo, conditioner, body wash, hand wash and body lotion. Didn't use them as I had my own, but I'll know better next time. And there will be a next time. Great stay, thank you! Xxx.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Need to update tv cable

    The bar and breakfast

    Stayed in November 2023

  • Reviewed: October 27, 2023

    10
    It was great!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The a/c in the room wasn’t working so if felt so humid

    It was easy to check in and the room was so nice!

    Stayed in September 2023

  • Reviewed: October 23, 2023

    10
    Wonderful stay and would stay there again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location is kind of what it is as it’s directly next to the highway but close the blinds and you won’t care.

    The front desk staff was amazing. I wish I had caught the young lady’s name who checked us in and the assistant manager who allowed us the opportunity to check in a tad early so that we could get ready for the event we were in town for. They were superb though. Not just for letting us check in early but for every interaction along the way. Excellent!

    Stayed in October 2023

  • Reviewed: October 23, 2023

    7.0
    It was adequate. Some staff were ok, many were not friendly or helpful.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    The hotel didn't work with me when I got delayed in Atlanta due to cancelled flights, and missed my first night in KC, so I was stuck paying almost $200 and wasn't even there. I was sleeping on the floor in the Atlanta airport...

    I didnt have breakfast but the food at the bar was decent.

    Stayed in August 2023

  • Reviewed: October 16, 2023

    10
    Great hotel in a great location near all attractions
    • Leisure trip
    • Family with young children
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The property was clean. The lobby and bar area were very nice and modern.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Great hotel and staff, but some rooms may be a bit noisy due to nearby interstate.
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    No big deal, but the dining/bar area isn't sufficiently separated from the lobby/check-in area. Both areas were playing different music which was distracting and annoying. One of our two rooms was on the ground level, with a busy highway right outside. I slept fine, as did my kids who were up on the 3rd floor, but the traffic noise kept my wife awake all night. If you're a light sleeper you should ask for a room that's not on the north side of the hotel, or at least a few floors up.

    Good location, nice amenities and rooms, very clean, and very friendly staff.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    10
    Exceptional
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The counter rep at check in was not the most pleasant. I booked thru booking.com and he tried telling me my card was declined even after showing the charges and the confirmation. After changing me another $100 deposit we got our room key. Extremely frustrating, especially after driving from Florida and not getting in until 3am.

    Very clean and comfortable. Facility was quiet and easy to relax. The room had all essentials if anything was forgotten. The bartender "Mitch" was great. Had a very pleasant stay and would definitely stay again.

    Stayed in October 2023

Showing 1 - 25

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