Reviews of Holiday Inn Los Angeles - LAX Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9901 South La Cienega Boulevard, Los Angeles, CA 90045, United States of America
#234 of 384 hotels in Los Angeles
Guests' ChoiceReview Score
Based on 4124 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.1
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Facilities
7.6
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Staff
8.1
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Value for money
7.3
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Free Wifi
8.0
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Reviewed: June 4, 2024
Mark
New Zealand9 Reviews8.0“Holiday Inn LAX was a good choice and would use again.”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
NA
Convenience to LAX - shuttle service, comfortable in preparation for an early next day flight.
Stayed in May 2024
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Reviewed: June 3, 2024
Musha
Australia4 Reviews6.0“Pleasant enough stay within easy reach of LAX. Hotel offers free 24hr shuttle service.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Decor is dated and there was no hot water in the bathroom. The room was cold and it was hard to maintain temperature control.
Proximity to airport and 24hr shuttle. Room was spacious and King bed was comfortable
Stayed in May 2024
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Reviewed: June 1, 2024
Lisa
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Premium King Room - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
NA
NA
Stayed in May 2024
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Reviewed: May 30, 2024
Aimee
Australia5 Reviews2 helpful votes6.0“We only stayed one night but it did the trick for us.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
When we arrived there was no hot water so we could not have showers until we were about to check out which we were looking forward to after a long flight. And the aircon seemed to shut off in the middle of the night so I woke up sweating.
Nice room and beds were comfy
Stayed in May 2024
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Reviewed: May 27, 2024
Jessica
United States of America10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like that clean rooms couldn't be offered to your guests until housekeeping released them all... so reception was loud, crowded and while reception took everyone's names and said they would come find us when the rooms were released, that didn't happen.
Free shuttle was much appreciated and the reception space was very nice for the early arrived.
Stayed in May 2024
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Reviewed: May 25, 2024
Brooke
New Zealand6 Reviews7.0“Very handy to and from airport with the shuttle. Staff were very helpful.”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room seemed dated which gave the feel it wasn’t very clean. Other people’s hair in the bathroom
Staff were very friendly
Stayed in May 2024
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Reviewed: May 22, 2024
Leslie
United States of America4 Reviews8.0“Just an average Holiday Inn stay”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I didn't enjoy how crowded it was getting over to the front door to check in ! The McDonald's adjacent to the hotel was super crowded everyday, so with it having the same entrance it becomes a standstill at the entrance! Also there must've been some type of event going on because the lobby was packed with people and luggage! A good sign for the hotel though! You had to maneuver through the crowd to get to the elevator!
First and foremost I enjoyed the location! It was convenient being so close to the airport! It was clean and quiet! It's an average Holiday Inn! I didn't spend a lot of quality time there! I was out and about! I didn't get a chance to enjoy the pool or the bar! I'll check it out the next time
Stayed in May 2024
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Reviewed: May 21, 2024
Pamela
Australia15 Reviews8.0“The hotel lived up to my expectations as to what a superior hotel should be”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
There really was nothing I could find fault with The shuttle driver was great and helped with my luggage both on and off the shuttle and I had no issues with my room
I just have one problem. Unfortunately I left a small navy Pouch with earrings in it in my room. I will be returning to Los Angeles on the second of June and could pick up the pouch then as iwillne at the airport for my flight home which doesn’t Lea ave until late. I would e extremely grateful if you could do this the thing I liked about the hotel was the friendliness of the staff especially as I am not very computer savvy.
Stayed in May 2024
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Reviewed: May 21, 2024
Cindy
United States of America67 Reviews5 helpful votes8.0“convenient to LAX for a one night stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
the view from our room
the hotel provided a shuttle from the airport to the hotel, breakfast was good. we only stayed one night before picking up our rental car.
Stayed in May 2024
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Reviewed: May 19, 2024
Nikki
Australia5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to the airport so perfect for one night stay
Stayed in May 2024
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Reviewed: May 16, 2024
Maria
United States of America1 review6.0Pleasant- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like how we felt like we were being followed every where by security, made us feel very uncomfortable. Also I feel like it should come with free parking just like every where else.
Clean and check in was simple and fast. Front desk was helpful.
Stayed in May 2024
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Reviewed: May 16, 2024
Pradeep
United Kingdom3 Reviews6.0Pleasant- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No slippers or robes
Stayed in May 2024
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Reviewed: May 12, 2024
Nlepage
Canada3 Reviews6.0“Mixed feelings”- • Business trip
- • Solo traveler
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A noisy protest right in front of my room (outside). From 6 to 7h30 AM... Didn't had a full night of sleep because of that. Shower had a lot of stains. Also no water pressure in the shower head. Finally, there was a very bad smell in the room.
Close to LAX. Beds are very comfortable. Breakfast buffet was great!
Stayed in May 2024
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Reviewed: May 11, 2024
Fielding
Australia1 review8.0Very Good- • Leisure trip
- • Family with young children
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Buffet breakfast average Air-conditioner too loud in room.
Comfy bed
Stayed in May 2024
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Reviewed: May 10, 2024
Kathy
United States of America17 Reviews3 helpful votes7.0“It served it’s purpose”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very basic. Wall paper peeling and carpet worn. Towels small and thin. Breakfast very basic. Not great value for money.
Close to airport
Stayed in May 2024
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Reviewed: May 8, 2024
Juliet
Australia3 Reviews2 helpful votes7.0“Did the job for an overnight stay between flights. Was adequate. Don’t have high expectations and you won’t be disappoin”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant seemed short staffed. Unsure if it was open/operating
Shuttle service to and from airport
Stayed in May 2024
-
Reviewed: May 7, 2024
Swapan
India2 Reviews8.0“Check in was pleasant and quick.Nice overnight stay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No comments
Good location
Stayed in May 2024
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Reviewed: May 7, 2024
Stuart
United States of America49 Reviews8 helpful votes8.0“Convenient and clean hotel if you need a short stay near LAX.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower needed more pressure and consistent water temperature (Kept getting cold/hot). Also, the location is set back behind other properties making it difficult to find and the parking was not free for customers (Only a very short grace period, which is not enough to check in and drop off your bags, then leave).
The bed was large and comfortable. The room was clean and cozy. The staff were very friendly. There is shuttle service to/ from the hotel and LAX, but can run late due to continuous traffic at the airport.
Stayed in April 2024
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Reviewed: May 5, 2024
Elijah
United States of America4 Reviews1 helpful vote8.0“Great stay, very clean, and a great staff”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The shuttle drop off, dropped me about a mile and a half away from my desired location
Location, and staff
Stayed in April 2024
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Reviewed: May 5, 2024
Velasquez
Guatemala4 Reviews8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The concierge didn’t help us at all
It was good for the price
Stayed in April 2024
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Reviewed: May 4, 2024
Guilherme
Brazil40 Reviews1 helpful vote8.0“Convenient”- • Leisure trip
- • Couple
- • King Room - Mobility Access/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Close to the airport, good cost benefit for one night! Convenient shuttle from and to the airport, despite being very full.
Stayed in April 2024
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Reviewed: May 3, 2024
Adams
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The hotel staff were very accommodating. There were LOUD protests outside when checking in and 6am the next morning, but our room was upgraded to be further away from the noise and breakfast buffet cost was cut in half too. The hotel also worked with us to get checked in early.
Stayed in April 2024
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Reviewed: April 29, 2024
Amerita
Fiji5 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
Reception check-in service was awful. For some reason, they were not able to check me in right away and I had to wait for a big group of Chinese tourists that came after me to check in first. I was told to wait for 15mins to check in and then ended up waiting for almost 2 hours!
The room was comfortable, clean and spacious. Loved everything about it. Bonus was having restaurant downstairs that served hearty food!
Stayed in February 2024
-
Reviewed: April 29, 2024
Gary
Australia49 Reviews2 helpful votes7.0“Ok for one night in transit.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not sure it was best value for money. Shuttle was slow to arrive at the airport. Restaurant prices were pretty high ( but food was good).
Location was good. Staff were friendly. Room was clean and comfortable.
Stayed in April 2024
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