Reviews of Holiday Inn Los Angeles - LAX Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9901 South La Cienega Boulevard, Los Angeles, CA 90045, United States of America
#236 of 387 hotels in Los Angeles
Guests' ChoiceReview Score
Based on 4158 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.1
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Facilities
7.6
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Staff
8.1
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Value for money
7.3
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Free WiFi
8.1
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Reviewed: May 12, 2024
Nlepage
Canada2 Reviews6.0“Mixed feelings”- • Business trip
- • Solo traveler
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A noisy protest right in front of my room (outside). From 6 to 7h30 AM... Didn't had a full night of sleep because of that. Shower had a lot of stains. Also no water pressure in the shower head. Finally, there was a very bad smell in the room.
Close to LAX. Beds are very comfortable. Breakfast buffet was great!
Stayed in May 2024
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Reviewed: May 11, 2024
Fielding
Australia1 review8.0Very Good- • Leisure trip
- • Family with young children
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Buffet breakfast average Air-conditioner too loud in room.
Comfy bed
Stayed in May 2024
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Reviewed: May 10, 2024
Kathy
United States of America16 Reviews3 helpful votes7.0“It served it’s purpose”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very basic. Wall paper peeling and carpet worn. Towels small and thin. Breakfast very basic. Not great value for money.
Close to airport
Stayed in May 2024
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Reviewed: May 8, 2024
Juliet
Australia3 Reviews2 helpful votes7.0“Did the job for an overnight stay between flights. Was adequate. Don’t have high expectations and you won’t be disappoin”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant seemed short staffed. Unsure if it was open/operating
Shuttle service to and from airport
Stayed in May 2024
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Reviewed: May 7, 2024
Swapan
India2 Reviews8.0“Check in was pleasant and quick.Nice overnight stay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No comments
Good location
Stayed in May 2024
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Reviewed: May 7, 2024
Stuart
United States of America49 Reviews7 helpful votes8.0“Convenient and clean hotel if you need a short stay near LAX.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower needed more pressure and consistent water temperature (Kept getting cold/hot). Also, the location is set back behind other properties making it difficult to find and the parking was not free for customers (Only a very short grace period, which is not enough to check in and drop off your bags, then leave).
The bed was large and comfortable. The room was clean and cozy. The staff were very friendly. There is shuttle service to/ from the hotel and LAX, but can run late due to continuous traffic at the airport.
Stayed in April 2024
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Reviewed: May 5, 2024
Elijah
United States of America4 Reviews8.0“Great stay, very clean, and a great staff”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The shuttle drop off, dropped me about a mile and a half away from my desired location
Location, and staff
Stayed in April 2024
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Reviewed: May 5, 2024
Velasquez
Guatemala4 Reviews8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The concierge didn’t help us at all
It was good for the price
Stayed in April 2024
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Reviewed: May 4, 2024
Guilherme
Brazil40 Reviews1 helpful vote8.0“Convenient”- • Leisure trip
- • Couple
- • King Room - Mobility Access/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Close to the airport, good cost benefit for one night! Convenient shuttle from and to the airport, despite being very full.
Stayed in April 2024
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Reviewed: May 3, 2024
Adams
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The hotel staff were very accommodating. There were LOUD protests outside when checking in and 6am the next morning, but our room was upgraded to be further away from the noise and breakfast buffet cost was cut in half too. The hotel also worked with us to get checked in early.
Stayed in April 2024
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Reviewed: April 29, 2024
Ravuvu
Fiji5 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
Reception check-in service was awful. For some reason, they were not able to check me in right away and I had to wait for a big group of Chinese tourists that came after me to check in first. I was told to wait for 15mins to check in and then ended up waiting for almost 2 hours!
The room was comfortable, clean and spacious. Loved everything about it. Bonus was having restaurant downstairs that served hearty food!
Stayed in February 2024
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Reviewed: April 29, 2024
Gary
Australia42 Reviews2 helpful votes7.0“Ok for one night in transit.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not sure it was best value for money. Shuttle was slow to arrive at the airport. Restaurant prices were pretty high ( but food was good).
Location was good. Staff were friendly. Room was clean and comfortable.
Stayed in April 2024
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Reviewed: April 23, 2024
Laurel
United States of America25 Reviews3 helpful votes7.0“Decent LAX hotel, odd neighborhood”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The check-in procedure needs improvement. The shuttle bus determines the rhythm of checkins. I helped a woman with her bags off my shuttle and for my trouble I ended up 8 deep at checkin. Management knows that people arrive in clumps because of the shuttle, but doesn't pull an extra staff member in for a few minutes to speed check-ins. Thus it took ages to get my key. Then the restaurant was not open when I tried to go there. So I went to the McDonalds next door, which was the most dystopic one I have ever been to. Really strange people. While I was waiting for my order, I was approached multiple times by really unsavory people, not customers that I could tell, really inappropriately. I wish the hotel restaurant was open more hours!
Location and continuous shuttle to LAX were great. Room, though a bit worn around the edges, was surprisingly quiet given proximity to airport.
Stayed in March 2024
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Reviewed: April 22, 2024
John
Australia7 Reviews8.0“Conveniently close to the airport”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Friendly staff. Concierge did not know bus routes to the Santa Monica beach area. Bar was not open on our first night.
There was an hours wait at the airport for a shuttle bus.to the hotel. As we arrived during a strike it was very noisy and the catering staff were reduced. Our room was clean and adequate. Difficult to get non hotel food in the area.
Stayed in March 2024
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Reviewed: April 20, 2024
Harnek
Canada13 Reviews7.0“Good for short stay”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bad shower pressure & bathroom gets wet. It was dark as not enough lighting. Breakfast not included
Good size & clean room & building. Fast check in & check out. Courteous staff. Good toiletries in the bathroom. Good & comfortable bed. shuttle service good and efficient.
Stayed in April 2024
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Reviewed: April 16, 2024
Dilara
Turkey30 Reviews6 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
The hotel workers were on strike.
be close to the airport
Stayed in April 2024
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Reviewed: April 14, 2024
Yasuhiro
Japan6 Reviews1 helpful vote8.0“good”- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 2 nights
All the washing machines and dryers in the hotel were not usable.
There is a convenience store next door, convenient for buying food and alcohol.
Stayed in April 2024
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Reviewed: April 13, 2024
Krishna
Canada5 Reviews8.0“Ok for location.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It need renovation, too old facility
Location, shuttle
Stayed in March 2024
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Reviewed: April 13, 2024
Brenda
Australia1 review8.0“Great and highly recommend to others.”- • Leisure trip
- • Family with young children
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The only reason for the slightly reduced score was the noise of the protesting staff. I felt for the remaining staff as you could see the team work and collaboration to keep things moving. We had dinner at the hotel on 11 April and it was just lovely. So nothing really to complain about.
The rooms were nice and spacious and all the staff we interacted with were kind, helpful and friendly. This is important to call out as some of their peers were outside protesting at the time.
Stayed in April 2024
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Reviewed: April 13, 2024
Ubaldo
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • King Room - Mobility Access/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Lights should be brights in the rooms
Stayed in April 2024
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Reviewed: April 10, 2024
Mariel
United States of America27 Reviews8.0“I pay different price for parking”- • Business trip
- • Couple
- • Premium Queen Room with Two Queen Beds - High-Floor
- • Stayed 1 night
- • Submitted from a mobile device
Price for parking
Place
Stayed in April 2024
-
Reviewed: April 10, 2024
Garrecht
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The hallways were a little grungy. Long walk to the elevator.
Shuttle service promptness.
Stayed in April 2024
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Reviewed: April 10, 2024
Esther
United States of America8 Reviews1 helpful vote7.0Good- • Family with young children
- • King Room - Hearing Accessible - Roll-in Shower
- • Stayed 1 night
- • Submitted from a mobile device
On top of paying like 200$ for one night, you then had to pay 40$ for parking 😒
Stayed in April 2024
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Reviewed: April 7, 2024
Ann
United States of America1 review8.0“Productive and memorable traNSIT POINT TO OUR DESTINATION.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
We liked it all!
Well located to the airport and parking garage. Friendly and helpful staff.
Stayed in March 2024
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