5109 West Terrace Drive, Madison, WI 53718, United States of America
#29 of 62 hotels in Madison
Guests' ChoiceBased on 185 hotel reviews
8.3Cleanliness
9.0
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 4, 2024
Patricia
United States of AmericaAirport shuttle was a total wreck, both directions. Shuttle service is advertised on their website, but staff is not trained properly.
Nice hotel
Stayed in April 2024
Reviewed: April 3, 2024
Julia
United States of AmericaThe phones lines were down. You could not call the front desk from the room landline and you couldn’t call directly to the hotel. Although this was not the hotel’s fault, I found this to be very disconcerting and it made me nervous to stay there. Aside from that it was a pleasant experience.
Staff was very friendly, especially the lady at the front desk. Farther away from the airport than I thought, but for what I needed was good.
Stayed in April 2024
Reviewed: June 30, 2023
Sarah
United States of AmericaRooms were a bit dated, the bathroom especially.
The food was surprisingly good, we ate there for both dinner and breakfast.
Stayed in June 2023
Reviewed: May 22, 2023
Patty
United States of AmericaBreakfast was very good. Located a bit out of the way from Madison, in quiet and nice area.
Stayed in May 2023
Reviewed: May 16, 2023
Donald
United States of Americabreakfast wasnt included but c'est la vie
the room was huge. and i really liked that bathroom.
Stayed in May 2023
Reviewed: May 15, 2023
Parag
United Arab EmiratesLocation is far away from the University
Hotel rooms and facilities
Stayed in May 2023
Reviewed: April 26, 2023
Shaniya
United States of Americathe breakfast wasn’t free, no microwave to heat up food. small bathroom.
the location was a plus
Stayed in March 2023
Reviewed: February 27, 2023
Jessica
United States of AmericaParking lot had too many ice spots on it
Room was clean, hotel staff was courteous and pleasant
Stayed in February 2023
Reviewed: February 27, 2023
Love
United States of AmericaLoud doors slamming and noisy people nearby on the floor, ice machine was not well maintained from the looks, odd communal microwave, and the house keeping started cleaning a friend's room before she actually checked out even with the do not disturb sign on the door.
The bed and pillows were great, the ac unit was even in better than average condition, and the breakfast was Fantastic!
Stayed in February 2023
Reviewed: February 26, 2023
Amie
United States of Americashower head needed replaced
it was clean, staff was nice, helpful & friendly
Stayed in February 2023
Reviewed: February 26, 2023
Danielle
United States of AmericaThe room was spacious. The airport shuttle was an amazing perk. The staff was extremely friendly, especially the shuttle drivers. We ate on site at the restaurant... fabulous pork tacos. The pool was heated and the hot tub was a nice treat after traveling all day.
Stayed in February 2023
Reviewed: February 10, 2023
Amy
United States of AmericaBed was a little hard. I still slept like a rock!
Easy late check-in, we arrived at 2am and someone was available to check us in. Very fast and we were off to our room to sleep. Bed was a little hard but still got the job done.
Stayed in February 2023
Reviewed: December 28, 2022
Thomas
United States of AmericaI traveled through Madison for Christmas and decided to stay here. There were only 3 or 4 cars that night and there were basically no customers. Maybe that's the reason, but I had one of the quietest nights in a hotel. The room was quite clean and comfy. The bathroom looked a bit old but everything were working well. The staff were also friendly and helpful. The location was also convenient.
Stayed in December 2022
Reviewed: November 28, 2022
Dennis
United States of AmericaStaff very helpful!
Stayed in November 2022
Reviewed: November 14, 2022
Brian
United States of AmericaTeen hockey tournament in town. Lots of running in halls and doors slamming. Not the fault of hotel or staff. Just poor timing as I imagine other hotels had same problem.
Excellent staff!
Stayed in November 2022
Reviewed: October 11, 2022
Abraham
USAExcellent food and staff, I recommend this hotel
Stayed in October 2022
Reviewed: September 30, 2022
Sarah
United States of AmericaLocation was good. Felt safe.
Stayed in September 2022
Reviewed: September 4, 2022
Justin
AustraliaI had some big issues with baggage not arriving at the airport. Staff member Kim was brilliant in assisting in getting me back to the airport and back to the hotel again, very early in the morning. Understanding that I had not slept, gave me a later checkout. Superstar. Thanks Kim.
Stayed in September 2022
Reviewed: July 21, 2022
Victoria
United States of Americaold place. bathroom, rooms, decor is quite old. can also hear through walls a bit.
good location. nice front desk staff. printing available.
Stayed in July 2022
Reviewed: May 29, 2022
Kathy
United States of AmericaIt would have been nice if it was complimentary.
Stayed in May 2022
Reviewed: May 23, 2022
Christopher
United KingdomThe Hotel was typical of a Chained Hotel The room was larger than expected and the bed was very Comfy to the degree that I overslept and had to skip breakfast so I cannot comment on the quality of the Breakfast
Stayed in April 2022
Reviewed: May 16, 2022
Richard
United States of AmericaQuite old! Bathrooms need updating! Shower was very slippery and hard to get in and out. Toilet seat was old and yellowed and needs to be replaced!
nice surroundings
Stayed in May 2022
Reviewed: May 15, 2022
Rachel
United States of AmericaThe shower curtain for the handicapped accessible room should have been a bit longer to prevent the water spray.
We enjoyed the breakfast - we look for this when choosing a hotel now. I know the hotel room price was high based on UW Madison graduation weekend otherwise $300 is pretty high.
Stayed in May 2022
Reviewed: March 31, 2022
Julie
United States of AmericaI never got to use all my breakfast coupons won’t be paying for them next time
Stayed in March 2022
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