After having received assurance that we had connecting rooms we arrived and were told there were none

Rachel was wonderful as she managed to get us connecting rooms after all. My daughter and I were able to spend hours chatting and then had a good night. See statement belowRachel was awesome . Without her help I would have hesitated to book with your hotel again.

Stayed in May 2024

Guests left trash in the elevator. However, when I mentioned this to nearby staff it was quickly resolved.

The staff was very friendly and responsive to all my requests for assistance.

Stayed in March 2024

Both (2) USB outlets in hotel room were rusty and one didn't work. Be sure to bring your own usb adapters for outlets. Rooms do need some more updates and carpet needs shampooing or replacing. WiFi did not work for us.

Cook to order breakfast options were good and cooked perfectly. Compliments to the chef! We did wish they had a buffet though, because there was a wait for the server initially. Other than the first initial wait, service was great. Location was perfect near Space Coast Complex. Plenty of parking space and luggage carts. Front desk were friendly and helpful.

Stayed in January 2024

Problems with their credit card processing machine. Still not ironed out, waiting for refund of the $50 “security” deposit.

Location, clean

Stayed in January 2024

I did not stay at this location on this night. I have spoken with the hotel numerous times and they have waived their fee yet booking.com is charging me for a room we did not stay in. We stayed the next night and had a pleasant stay. Can you PLEASE give my money back for this one? We have been promised by 3 different people yet nothing has been done

Stayed in December 2023

the website stated that breakfast was complimentary, however, it was only free for 2 people in our room instead of all 4 people. this was sneaky on the hotel's part, and since we paid for 4 guests to stay , all 4 should receive complimentary breakfast. desk clerk gave some lame excuse about it. also, if you book 1 room for 4 people, you should provide 4 towels in that room.

the breakfast was delicious

Stayed in December 2023

Everything was good except for the wrong address through booking site.

Book hotel through Booking .com gave me wrong address for hotel took me way out of my way.

Stayed in December 2023

Construction next store

Extremely friendly front desk. Clean rooms. Great breakfast!!

Stayed in December 2023

Bathrooms could use an update and the noise from the nearby highway takes a bit to get used to.

A bargain priced hotel with a real, home cooked breakfast. I was surprised that breakfast was made to order, in a real kitchen, not the typical American chain hotel with muffins and bagels wrapped in plastic, served on paper plates. Good job Holiday Inn. Tesla overnight charger was also a bonus for my rental car.

Stayed in November 2023

The hotel has seen better days. The interior was dated, old carpets smelled musty and the mattresses were worn out.

The front desk staff was very friendly and helpful. Good windows, noise from the nearby interstate could not be heard. Breakfast was good.

Stayed in November 2023

Gave us a dirty room but quickly switched it!

Nice location

Stayed in October 2023

Rooms had older beds and were not that comfortable. Carpet felt weird on bare feet. Musty smells in room.

Location was good for everything Lobby area very nice and clean

Stayed in September 2023

Breafast were deliciuos, we stayed 5 nights and tried almost all options, staff is very friendly , nice pool, big parking, mc donald just a minute away, comfort beds

Stayed in June 2023

Breakfast should have been complimentary

Friendly staff

Stayed in August 2023

The hotel generally needs a refresh. Pool area is a bit run down

Location just of the I95. Excellent for travellers. I asked for a very simple breakfast… staff nailed it. Very pleased! Great beds, nice bathroom. Reception staff very warm and friendly.

Stayed in July 2023

We had to wait awhile for any desk staff to show up to check us in. It was not late - about 7 PM. The bartender from the adjoining lounge called to us that she would be right there but when no one came after 10 minutes, they went on their own to find her. When she arrived, she offered no apology for the wait and was a bit short with us as if we were bothering her. Did not set the best tone for the stay but after that service greatly improved.

The room was nice and the bed was comfortable. We did not hear any outside noise which is always a plus for a good night sleep. The breakfast was very good. The breakfast staff was very helpful, and the service was quick. We paid a little extra for breakfast to be included and it was worth it. The morning desk staff were very pleasant and helpful.

Stayed in July 2023

I was put in a handicap room and when taking a shower the water ran on the entire floors After a few days they gave me a better room.But overall a good stay.

Stayed in June 2023

N/A

Clean and very quiet

Stayed in June 2023

Old damp smell throughout the facility. I think the carpets need to be replaced.

Location

Stayed in May 2023

the young woman who checked us into the hotel was amazing! Extremely personable & helpful!!

Stayed in February 2023

I think a pet friendly facility needs to have a flooring that is not carpet. I think it would empower your housekeeping staff in their responsibilities and add to the hygiene of the rooms.

Very good. I stayed during Hurricane Nicole. The staff was overwhelmed by another property's guests coming over to eat. The entire staff pitched in and dealt with a difficult situation with a positive helpful attitude and professionalism.

Stayed in November 2022

This review is hidden because it doesn't meet our guidelines.

only one waitress. Tired of hearing about short-staffed wherever I go.

Timing was not good for me. Slept in late. Had to make sure the times were right. Everyday was a different time.

Stayed in June 2022

No microwave in room

Friendly customer service room was clean. Restaurant food was good as well

Stayed in July 2022