The staff was amazing. The free shuttle service, Rusty and Rick, and all the other crew allowed us to explore the city without the stress of driving! The Commodore Grill was really good, too. The food was hearty and filled you up, and it's convenient because it's right in the hotel lobby. Our favorite wait staff was Kerry and Ferdinand. They took the time to tell us where to go and even how to get there. They often came back to check on us for refills or whatever else we may need. There's also live entertainment there every night! Right across the street is Centennial Park with lots to see and do. Walking distance to many restaurants and local businesses. There's a very nice pool with plenty of seating and a nice size workout center. Even checking out was fast and simple with Keniah. This hotel has it all. We are already planning our next trip and this is absolutely where we will stay. Everyone made us feel very welcome! Can't wait to go again.

Stayed in June 2024

The beds are like sleeping on a concrete slab - it was horrible- the gate to get in and out was broken- and the pay to park was only 10 cheeper then valet and in the back of the hotel - if I have to pay to park my own car in a very inconvenient location then it should be way cheeper the if I allow your staff to park my car in a very close parking area- I paid 30 a night - 15 maybe 20 would be understandable. But in all reality it’s just another way to take in money - if we were closer to down town pay to park might have even been more understandable- parking should come with the room.

Absolutely loved the location - the staff were great and the breakfast was by far the best hotel breakfast we have had in the last 2 years ( 4 other trips) .

Stayed in May 2024

The coffee in the room and dining was horrific!!! And the coffee bar is a complete ripoff.

Everything was excellent. The staff was excellent!!! Shuttle, location and clean!!!!!!

Stayed in May 2024

The $30+ tax per night parking fee seems to be a little excessive.

The staff and location were exceptiona!l! Something important to me are bathroom needs. I found the cleanliness, quality of the toiletries, and the ample supply of linens to be first rate. Also, the shuttle service was not only free but was very convenient and had a fantastic schedule. Finally, the daily breakfast buffet was always fresh and plentiful.

Stayed in May 2024

Check in staff was not friendly when we attempted to check in early.

Good buffet

Stayed in April 2024

For some reason had to pay for parking

Location

Stayed in May 2024

Cold water in mornings. Hair dryer didn’t work.

Location and restaurant with live music.

Stayed in May 2024

Ceiling spots.

Restaurant

Stayed in May 2024

The evening entertainment was enjoyable. It was all original music.

Stayed in April 2024

Our room had a wet spot in the carpet when we arrived. Positive it means they scrubbed something. Negative was- it was still wet and smelled like bleach a bit. I’d rather have damp and clean than dry and stained though!

Friendly and centrally located

Stayed in May 2024

Location is good but the team there is great. This staff from check in to check out was lovely.

Stayed in May 2024

Price

Convenience

Stayed in April 2024

Parking expense. I was overcharged for parking (54). I called 4 times and was told I would get a call back. On 4th call, finally talked to someone who corrected the overcharge.

Room was clean

Stayed in April 2024

Liked it all

Good

Stayed in April 2024

The bed wasn't very comfortable. I had a hard time sleeping.

Staff was very friendly. Check-in was very easy.

Stayed in April 2024

Like everywhere in Nashville the price was high

Location

Stayed in April 2024

Cold showers .handle on shower was loose and wouldn’t get hot. Extremely inconvenient. Due to demanding hospital schedule we told the front desk upon check out .

Convenient to vandy hospital.

Stayed in April 2024

Paying to park Paying to eat breakfast

Paying $30 to park is crazy, especially when you are already paint for a room! $17 for breakfast is also crazy! We ate at Cracker Barrel for the same price!

Stayed in April 2024

Took a long time to get hot water

Location, staff, entertainment

Stayed in April 2024

We had a rough start as our room was not ready and we had some dirty / stained linens and the shower door was water stained, however, housekeeping righted everything. Given how long it takes to get hot water to the upper floors I am not surprised by the shower door. Lastly, the advertising for the Executive Queen Room was not very truthful and properly described and misleading. You get a queen room and access to a lounge down the hallway. It's not an enlarged room.

The staff was extremely nice, and your desk clerk loaned us his air compressor so we could safely return to the airport. The housekeeping staff was very accommodating when we had a rough start too. Honestly, I think they might need a few additional housekeeping employees as they work especially hard to make everyone's stay enjoyable.

Stayed in April 2024

We didn't eat breakfast at the hotel. We went out for breakfast 😋 🤗

Stayed in March 2024

Great Location

Stayed in March 2024

There wasn’t much shopping nearby

Staff were very friendly and helpful

Stayed in March 2024

Expense to park

Stayed in March 2024