Reviews of Holiday Inn Hotel Port of Miami-Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
340 Biscayne Boulevard, Miami, FL 33132, United States of America
#156 of 200 hotels in Miami
Guests' ChoiceReview Score
Based on 1471 hotel reviews
7.0Score breakdown
-
Cleanliness
7.3
-
Comfort
7.4
-
Location
9.1
-
Facilities
7.0
-
Staff
8.0
-
Value for money
6.7
-
Free WiFi
8.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 9, 2024
Adrian
Barbados5 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
The attitude of one of the front desk employees, was helpful to select customers. The smell from the carpet, the long wait for the elevators.
Location, service in the breakfast area, front desk service was helpful.
Stayed in April 2024
-
Reviewed: May 8, 2024
Crystal
United States of America3 Reviews7.0Good- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
The price for this hotel was a little over my budget and for an older hotel I would have expected it to be priced less.
We stayed here the night before our cruise. The location to the Bayside Market and to the cruise port were convenient. The hotel was older but got the job done.
Stayed in April 2024
-
Reviewed: May 1, 2024
Llewellyn
Bermuda11 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room a bit jaded
Location was good Good value
Stayed in April 2024
-
Reviewed: April 24, 2024
Alison
Australia35 Reviews1 helpful vote6.0“Good location but basic accommodation.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The damp mouldy smell in the room
The location to Bayside Marina and the Cruise Terminals
Stayed in April 2024
-
Reviewed: April 23, 2024
Corey
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The area
Everything was good
Stayed in April 2024
-
Reviewed: April 19, 2024
Katherine
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Location
Stayed in April 2024
-
Reviewed: April 7, 2024
Leann
United States of America4 Reviews7.0“Location was perfect, but not worth it EVEN with ideal location. Sorry”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Cleanliness, parking-no outside signs to indicate motel name, no gym bathroom, elevator maintenance (especially for number of people staying-need more than one elevator)
Location
Stayed in April 2024
-
Reviewed: April 7, 2024
Dunkel
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • King Room with View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No free contental breakfast.
Great area for things to do day before cuise
Stayed in April 2024
-
Reviewed: April 6, 2024
Reneeh78
United States of America15 Reviews2 helpful votes8.0“Fabulous Location”- • Leisure trip
- • Family with young children
- • King Room with Bay View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room was a little dated. The sink in the bathroom leaked everywhere, and the faucet soaked the floor. Reported to the front desk in the morning. Hopefully, they fixed it!
Location was fabulous, right across the street from so many things to do. Staff was super friendly. Loved that they offered cruise port transportation for a fee, made our morning seamless.
Stayed in March 2024
-
Reviewed: April 6, 2024
Cristina
United Kingdom10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds with Bay View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was super disappointed that booking didn’t tell Me When I booked that only 2 of us will be allow breakfast and I will have to pay for the other one , if not I will book somewhere else to book. Been using booking and this never happen to me, really embarrassing when you go for breakfats as a family of 3 and only 2 cans have breakfast and you have to pay for the other . Really disappointed . I ei Think twice now when booking with you, and the lady at the hotel tols me that o my happwns to people that book with booking.
Location was excellent
Stayed in April 2024
-
Reviewed: April 2, 2024
Dawn
United States of America18 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Could use a little more detail to cleanliness
The location is fantastic
Stayed in March 2024
-
Reviewed: March 31, 2024
Marco
Costa Rica1 review8.0Very Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
location
Stayed in January 2024
-
Reviewed: March 29, 2024
Sara
United States of America3 Reviews6.0“Pricey but ok”- • Leisure trip
- • Couple
- • King Room with View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was closed and shuttle not available
Location
Stayed in March 2024
-
Reviewed: March 28, 2024
Ellen
United States of America1 review6.0“Average hotel. Great location. Lovely staff.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Disability Access/Non-Smoking
- • Stayed 1 night
hotel tired and dated. Most of the in room power outlets didn't work.
Location, friendly staff, clean room.
Stayed in March 2024
-
Reviewed: March 19, 2024
Karen
United Kingdom5 Reviews6.0“It was okay.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds with Bay View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I just thought the hotel was not what I would expect walking into an holiday inn and the interior looked dated. It had a musty smell of damp or something like so. The coffee machine had no instructions so we were not able to use. Naturally being British tea and a kettle would have been nice option. Thank you though. Fair price for our stay.
Location spot on for bayside. Friendly staff at check in.
Stayed in February 2024
-
Reviewed: March 15, 2024
Terry
United States of America2 Reviews1 helpful vote7.0“We`re planning another trip during the summer months and planning to stay at this same hotel.”- • Leisure trip
- • Couple
- • King Suite with Bay View - Non-Smoking
- • Stayed 2 nights
No heat in hotel. We traveled in January and it cools off in the evening. Room was quite chilly
Location was awesome. The marketplace was across the street, food, shopping, bars
Stayed in January 2024
-
Reviewed: March 9, 2024
Sherri
United States of America12 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Beds were small
Location
Stayed in February 2024
-
Reviewed: March 6, 2024
Zheng
United States of America72 Reviews2 helpful votes8.0“Great location.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The elevators are very slow, long wait to get down during check out time. Facilities are old. Under staffed.
Location is great, the area is safe. The water front and the park are just across the street. It is only a few minutes ride to port Miami.
Stayed in February 2024
-
Reviewed: March 4, 2024
Peter
Canada1 review7.0“Great location . The staff were friendly and helpful. Good breakfast.”- • Leisure trip
- • Couple
- • King Room with Bay View - Non-Smoking
- • Stayed 2 nights
old outdated furniture. Had issues with the room safe not working-did get fixed but needed to be dealt with twice
location for dining, touring and location to cruise port
Stayed in February 2024
-
Reviewed: March 3, 2024
Raymond
Canada8 Reviews7.0“Good spot for overnite stay before a cruise. Would not recommend for longer.”- • Leisure trip
- • Couple
- • King Room with Bay View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Could use some upgrading. A bit dingy.
Central location
Stayed in February 2024
-
Reviewed: March 2, 2024
Santa
Cayman Islands4 Reviews6.0“Island girl in America”- • Family with young children
- • Double Room with Two Double Beds with Bay View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Well when i first went there, it was much better and in a better condition that'n it is now, it need to upgrade, they used to have a nice souvenir shop, there are not bell boys or bellman to help with the luggage, and remember you have a lot of demand because the Port is near by and a lot of those travellers do come to you, you all need to improve to a better customer service skill. You also need to give a exterior face lifting in other whords refresh the painting, the corner area it looks dirty, guetto, and remember you are located right in Biscayne Boulevar, it need to look good and atractive to people and customers on genersl, the interior the carpert need to be changed it 8s very old and smell awfull. I know it requiere money to fo all that, but at the end if the day you will make all that and more in no time, also parking lot should not be charge for guess, i live in Cayman Island and hotels over here from the inexpensive ones to the 5 star hotels, don't charge for parking. If the others hotels do charge, you make the difference and you see how you will be the best hotel in that area.
I been a customer for the Holiday Inn for over 25 years since the very first time i travel to the USA,, and reason been is the area where is located, because if you travel either alone, with familly or friends, you enjoy it that is my point of view, i like it.
Stayed in February 2024
-
Reviewed: February 28, 2024
Linda
United States of America1 review7.0“It was good. Would book again”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Right on busy street
Close to cruise port and shopping
Stayed in February 2024
-
Reviewed: February 28, 2024
Irene
United States of America10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Deluxe Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A sign outside would be helpful
The location is great. So much to do within walking distance. The staff is friendly and helpful!
Stayed in February 2024
-
Reviewed: February 27, 2024
Carol
United States of America23 Reviews7.0“Decent”- • Leisure trip
- • Couple
- • King Room with View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Elevators were terrible. Resturant was lacking in service and food quality
Location
Stayed in February 2024
Guests also reviewed these properties:
-
Adina Apartment Hotel CopenhagenCopenhagen, Denmark
-
The Old PrioryMidsomer Norton, UK
-
Hotel Primo Colmar CentreColmar, France
-
Abode GungahlinCanberra, Australia
-
LindenhausZwiesel, Germany
-
Alla Fornace di SacernoCalderara di Reno, Italy
-
Cozy Apartment in Lirstal with Meadow NearbyLirstal, Germany
-
Town Central ApartmentBedford, UK
