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  5. Reviews of Holiday Inn Portland West - Hillsboro, an IHG hotel

Reviews of Holiday Inn Portland West - Hillsboro, an IHG hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2575 Northwest Aloclek Drive, Hillsboro, OR 97124, United States of America

#11 of 18 hotels in Hillsboro

Guests' Choice

Review Score

Based on 289 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: February 16, 2024

    5.0
    A satisfactory stay, with some complaints
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The staff member who checked us in was very keyed up and stressed. She told the customer in front of us not to tell her to calm down due to "problems in her past." We found a dirty rag under the shower curtain in our room. The hot tub water was *green" and seemed unsanitary.

    Beautiful lobby and interior, great location, ample parking, quick and easy check-out, comfortable pillows and beds, nice big screen TV, *very* capable and effective kitchen management at breakfast.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    10
    It was a short stay and a place to rest our heads but I wished we had more time there.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Super random but the shampoo and conditioner bottles were really challenging to squeeze. I kept thinking of anyone with arthritis would not be able to get the product out. I am a massage therapist so my hands are strong but they are also pretty wrecked from 20 years of work and I had a hard time!

    Stayed in February 2024

  • Reviewed: January 5, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Waiting for the front desk to show up.

    Clean

    Stayed in January 2024

  • Reviewed: December 23, 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was told the restaurant would be open Thanksgiving giving. So I went ahead a booked a room. When I showed up to check in, this is when I found out restaurant would be closed. I could have booked at another hotel closer to where I needed.

    It was comfy

    Stayed in November 2023

  • Reviewed: December 14, 2023

    4.0
    It was ok
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    $32 for what looked like a continental breakfast was just nuts. The doors let every noise under the sun in - people talking, doors opening and shutting. The AC unit sounded like a truck. The blanket wasn’t comfy or warm. And apparently there was a $10/day parking charge for a completely empty lot.

    Staff was nice. Room overall was nice. Hotel seemed clean. There was a pool and a big workout room which seemed neat but we didn’t use. Lots of parking and close to lots of food. Location seem like a good spot.

    Stayed in December 2023

  • Reviewed: November 30, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice and new

    Stayed in November 2023

  • Reviewed: November 26, 2023

    10
    Tough to beat.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really, it was all really good.

    I’d like to point out I don’t remember having a preference for a quiet room while booking, but it was nice to be a bit down the hall and not right by the elevators.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bathtub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    No free continental breakfast

    Everything

    Stayed in November 2023

  • Reviewed: November 24, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't have breakfast... should have been included with my stay!

    Stayed in November 2023

  • Reviewed: November 22, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The coffee creamer in my room was expired. It's a basic hotel, not a resort. Parking should be free, but they charge you ten dollarsThey charged $10 for parking. Told me it would free, if I gave them my email and became a member, I was still charged $10. The price of breakfast was $16. Booking said it was $10

    They charged $10 for parking. Told me it wouldn't be free, if I gave them my email and became remember I was still charged $10. Price of breakfast was $16. Booking said it was $10.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No dislikes

    Everything

    Stayed in November 2023

  • Reviewed: November 18, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bathtub - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Front desk reception, having to pay for parking

    Kitchen staff are friendly

    Stayed in November 2023

  • Reviewed: November 11, 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Should absolutely have free breakfast

    Stayed in October 2023

  • Reviewed: November 9, 2023

    5.0
    Disappointing
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds and Bathtub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Food from the previous guest was still in the mini fridge . Long black hairs clinging to the shower walls. When checking in the front desk clerk was short with me when I quizzed him about charges on my bill and requested clarification . Not pleasant at all, he did not explain pool hours or give us directions to the elevator. When we checked out a different desk person didn't bother to ask how our stay was it invite us to return also neither one of them explained the rewards program. The beds had depressions in them that happen in older memory foam. Overall not a great experience. We have come to expect better from Holiday Inn.

    The location was good with plenty of restaurants and shops nearby. Parking was adequate. Although we did not try them there was a restaurant and bar onsite which is always a plus. The room was spacious as was the bathroom. The lobby was large and comfortable.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing. It was great.

    Clean and that they had a pool/spa

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Would've liked a table to eat at or play games at in the room.

    Hot tub, updated facilities, restaurant, close to stores and shopping, staff was very nice.

    Stayed in October 2023

  • Reviewed: October 30, 2023

    10
    Great stay. Will stay again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is close to shopping and easy to find. The entire hotel was super clean and helpful staff.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean and beds were comfortable

    Stayed in October 2023

  • Reviewed: October 19, 2023

    10
    Nice Location
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 1 night

    The staff at breakfast were not very nice!! Food not great and to Expensive :(

    Staff at front desk check in so nice and Friendly!!! Great room!!! Pool Great!!!!Hot Tub Great!!!

    Stayed in October 2023

  • Reviewed: October 11, 2023

    10
    It was great. Quite and relaxing. Will come again, Thanks
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 4 nights

    nice pool

    Stayed in October 2023

  • Reviewed: October 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King room - Disability Access Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Some cars I noticed with parking signs.Not sure what that was about. They never asked for a license number at check in either.

    I was never told about parking 💲 The breakfast I thought was included but wasn’t.At my HH hotels the front desk tells you that maid service is every 3 days unless you need anything. The front desk person didn’t say anything about it and was not friendly. Had more time to change hair color then bother with check ins.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    10
    Fun stay with another couple
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Beautiful inside and out. Rooms were great. Comfortable and quiet.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    10
    Will be back in ten days.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in September 2023

  • Reviewed: September 15, 2023

    10
    Exceptional
    • Family with young children
    • King Room - Disability Access Tub
    • Stayed 4 nights
    • Submitted from a mobile device

    There's nothing I didn't like!

    The staff were super friendly, the room was quiet, and the beds were comfortable,I liked everything about the stay!

    Stayed in September 2023

Showing 76 - 100

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