14500 Continental Gateway, Lake Buena Vista, Orlando, FL 32821, United States of America
#312 of 388 hotels in Orlando
Guests' ChoiceBased on 6288 hotel reviews
6.6Cleanliness
7.2
Comfort
7.2
Location
8.3
Facilities
7.0
Staff
7.5
Value for money
6.8
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 20, 2024
Lionel
United KingdomThe water park was only turned on once.
Location to disney
Stayed in February 2024
Reviewed: February 20, 2024
Natalie
United States of AmericaNo blow dryer in room. We had to ask staff to get our dirty towels. Not much was cleaned or restocked.
Water park area/pools. Spacious rooms and comfortable beds
Stayed in February 2024
Reviewed: February 19, 2024
J-f
CanadaThe walls are paper thin between rooms and I could hear everything that everyone that was located around me were doing. Also, the food variety was a little thin. The travel options to Disney are misleading as they are for specific times during the day which don't work for everyone. I had to use Uber to get to my destinations.
The location to Walt Disney.
Stayed in February 2024
Reviewed: February 16, 2024
Claudia
United States of AmericaThe bathroom tub had hair in it. And some stains
Stayed in February 2024
Reviewed: February 16, 2024
James
United States of AmericaCouldn’t connect to WiFi
Clean an spacious
Stayed in February 2024
Reviewed: February 13, 2024
Rafael
United States of AmericaLandscaping is very sparse by rooms, Shower needed soap,conditioner,shampoo, No toiletries for the bathroom. Breakfast was very expensive and should be complimentary like other budget hotels. Vinyl floors are all scratched from luggage.
Price, Proximity to Disney,
Stayed in February 2024
Reviewed: February 13, 2024
Mark
United States of AmericaBreakfast choices were fine, just to expensive.
We enjoyed the pool and pool bar area .
Stayed in February 2024
Reviewed: February 12, 2024
Matthew
United States of AmericaProximity to Disney
Stayed in February 2024
Reviewed: February 11, 2024
J
United States of AmericaIt was some what clean but there were aspects that were questionable such as the bed sheets on the pullout and also my son crawling got his knees pretty dirty . The bathroom smelled like blunts at the pool so since this a family hotel it's not ideal for little kids . The food in the hotel mall is pretty pricey too and I didn't like that they try to add all these extra fees for everything but then try to make it same way cheaper on booking.com And the time share sharks kept my husband there way later then promised yes they allowed later check out but we were way late meeting our friends to go to Disney world for my sons birthday party.
The water park and pools were nice aside from the fact the slides were not operating it also smelled like someone sparked a blunt in the pool bathroom. The arcade was fun the bar was good too and I loved how close it was to all the main attractions
Stayed in February 2024
Reviewed: February 11, 2024
Eliza
CanadaA lot of things were closed as it was off season and not enough staff
There is lots to do with the family on the property
Stayed in February 2024
Reviewed: February 6, 2024
Melissa
United States of AmericaThey initially charged $119 @ booking, and then after booking, they charged a $49 resort fee and a $27 parking fee. Be aware of the people at the desk on the left as you walk on. They will offer you a free gift, but it's only if you book a presentation during your stay. There is one guy that we felt was rude when we turned him down. 😔 The water park part was closed for some reason after we paid an extra $49 for it. They only had the pool and hot tubs open (which we could have gotten anywhere without the extra fees). The music at the pool was super loud. They also serve alcohol in the Waterpark, which is odd for a place meant for children. Breakfast was $29 per person... I hope they are selling filet mignon with their eggs...we ate McDonald's it was cheaper.
The service was friendly, the room was awesome, facilities were clean and the Marketplace was convinent.
Stayed in February 2024
Reviewed: February 5, 2024
Ronald
United States of AmericaWaterpark was down, the whole point of trip was the waterpark
Everything
Stayed in February 2024
Reviewed: February 1, 2024
Shifra
United States of AmericaThis hotel is meant to come with kids, but the water in the pool and water park was freezing. We came with toddlers and babies and we couldn't let them play there. It was way too cold. The elevator was broken and we needed to constantly drag 4 kids around in order to use a different elevator and go up. The water in our room was boiling hot in the kitchen(no cold at all) and barely hot in the bathroom. The covers for the two bed were ripped and looked very very used. The cleaning of the room was a hard part. We agreed for our room to be clean when we weren't there (cuz we had 4 kids) but of course it was not. Only when we came back they came than to clean. But it wasn't possible with children in it. So at the end for the 3 day stay our room was swept 1 a drop in the kitchen and trash was taken out. Our bathroom was never cleaned for the 3 day stay. We were 6 people in there.
It has a lot of things for children. And the property is amazing. Staff are very friendly and front desk staff are super nice :)
Stayed in January 2024
Reviewed: January 30, 2024
Taryn
United States of AmericaNo airport shuttle.
Stayed in January 2024
Reviewed: January 29, 2024
Bonnie
CanadaPrice and small rooms
My family and I enjoyed a couple of days there but way over priced the rooms way smaller then looked on pictured but overall it was ok
Stayed in January 2024
Reviewed: January 28, 2024
Virginia
United States of AmericaI really liked the facility, however I would like the water park open earlier
Stayed in January 2024
Reviewed: January 27, 2024
Jutte
United States of AmericaBooking didn't mention additional resorts fees until a week before stay
Activities for the kids
Stayed in January 2024
Reviewed: January 25, 2024
Juan
United States of AmericaBeds and pillows were very uncomfortable and couldn’t get a good night sleep
Stayed in January 2024
Reviewed: January 24, 2024
Michelle
United States of AmericaThe furniture (sofa) was uncomfortable. No kitchen seating for a toddler. Limited seating in the living area an arm chair or something more would have been more comfortable. The dishwasher was broken and when the housekeeper washed them by hand, the dishes were still dirty.
The water park The movie theater Gator land Arcade All of the activities above provided tons of entertainment. If we didn’t want to leave the hotel, we didn’t have to.
Stayed in January 2024
Reviewed: January 18, 2024
David
AustraliaThey put is at the back of the motel which is some walk. And the keys locked out of the room at 9 am even though it's a 10 am check out. Had to wait for security to open our door, again at the back 4 blocks.
Lovely place with great staff
Stayed in January 2024
Reviewed: January 16, 2024
Cheyenne
United States of AmericaFire alarms went off woke up family. Lots of add ons to price once you check in.
Location was fine, king suite was spacious.
Stayed in January 2024
Reviewed: January 15, 2024
Ebony
United States of AmericaHouse keeping didn’t come every day to leave towels and wash clothes , an the pool hours needs to be later
The front desk staff was great work with me and helped me with all my problems
Stayed in January 2024
Reviewed: January 11, 2024
Lobo
United States of Americabreakfast
beakfast
Stayed in January 2024
Reviewed: January 8, 2024
Merary
United States of AmericaIt would be nice if the 2nd bedroom have doors 🚪
Stayed in January 2024
Reviewed: January 7, 2024
Jo
AustraliaWater went out for a day of our stay which prevented us from doing washing for the rest of our trip. Not their fault however was an inconvenience and when called to ask about it there was no reimbursement or anything offered like food voucher etc which would have gone a long way (as we went to eat and hung out there where there was water and toilets)
Large rooms great location from Disney
Stayed in January 2024
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