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  5. Reviews of Holiday Inn Richland on the River, an IHG Hotel

Reviews of Holiday Inn Richland on the River, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

802 George Washington Way, Richland, WA 99352, United States of America

#6 of 12 hotels in Richland

Guests' Choice

Review Score

Based on 472 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 4, 2024

    8.0
    Great value for comfortable stay.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location and modern decor.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    7.0
    Nice on the riverside
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The building and room both had a strong musty smell. It was overwhelming.

    The location is terrific! It is right by the river where there is this great park. It also has this cute courtyard where you can sit on the balcony.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No shampoo or conditioner in shower the bottles where empty

    great location

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in April 2024

  • Reviewed: March 11, 2024

    9.0
    Excellent stay!
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    Breakfast at the hotel is higher quality, but it limits the amount of food you can eat. If you are going for a large breakfast, then it is not ideal.

    The room was spacious and clean. I particularly loved the fitness center, which was excellent. There was always free coffee and water with lemon at the entrance, which was super nice.

    Stayed in February 2024

  • Reviewed: January 19, 2024

    8.0
    Good, would stay again
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bottom floor doors that open to the court yard. No safety lock other than the deadbolt and as a solo female traveler, I wasn’t really comfortable with that. Also my first room was big and lovely but only had a shower. I prefer a bath to relax, but the staff accommodated me and moved me rooms.

    Beds were really comfortable. Staff was nice.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    7.0
    unimpressed. have been in a lot nicer ones for a better value. they said they upgraded the room. i requested queen beds,
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    unimpressed. have been in a lot nicer ones for a better value. they said they upgraded the room. i requested queen beds, got a doubles instead and with an extremely drafty door right next to the beds.

    unimpressed. have been in a lot nicer ones for a better value. they said they upgraded the room. i requested queen beds, got a doubles instead and with an extremely drafty door right next to the beds.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    It was all very nice except the breakfast.
    • Couple
    • Standard King Room with River View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The quality of the breakfast. I had egg shells in my wrap (usually an egg white wrap but was told they were out of egg whites 🤔so I asked if they could just use the whole egg)3 of us ordered no potatoes and but got them anyway. I ordered fruit and did not get it. The omelette was cold in the middle and sausage appeared to be deep fried. We paid $30 for virtually inedible breakfast. We were on our way to a funeral and didn’t feel up to taking the time to complain right then but it was truly a bad experience.

    It was clean, located well, rooms were nice

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room - Courtyard/Non-Smoking
    • Stayed 1 night

    1 towel

    Stayed in December 2023

  • Reviewed: November 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    Street side rooms are noisy.

    Location and facilities are great.

    Stayed in November 2023

  • Reviewed: November 25, 2023

    7.0
    Good
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location

    Stayed in November 2023

  • Reviewed: October 25, 2023

    9.0
    Great beds and pillows, and friendly staff.
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Very comfortable bed and pillow.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Room was fine. Don’t eat there.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was poor quality. Served 6-10 am. At 8:00 am no coffee, told to go to lobby to get some. No yoghurt. Few muffins. Eggs overcooked, no toast or bread of any kind. Fruit plate not refilled.

    Nice ground floor room with quiet patio.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    Nice, comfortable convenient stay in Richland
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 2 nights

    Buffet style breakfast, but we didn't realize that we would have to pay. That's just a communication issue, although they did not say that there was a complimentary breakfast. However, when we walked in, it looks just like the buffet style breakfast that is very often complimentary. Perhaps a sign at the door of the restaurant would be helpful?

    Good sized room. Loved the patio on the back side. Room was comfortable. Really liked the walk in shower. Bed was comfy. Hotel was situated in a great location.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    7.0
    Sleepless couple
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The bed and pillows were too soft. It was like sleeping on cotton but at my age, I need way more support. My boyfriend and I didn't get any sleep.

    The hotel and room were very nice and very clean.

    Stayed in October 2023

  • Reviewed: August 24, 2023

    9.0
    Great place..loved having a view of the Columbia River
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Little mix up with breakfast since I didn't book with Holiday Inn directly. It was settled fairly easily. Had no idea the regional Little League tournament was going on...so it was kind of loud.

    The bed was the best part of my stay!!!

    Stayed in June 2023

  • Reviewed: July 31, 2023

    8.0
    Would stay again.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    For the price, breakfast should have been included as the hotel is on the expensive side. Housekeeping did not clean room - but I guess it needed to be requested.

    Room was comfortable, good TV size and quality, good sized room, bathroom well stocked. Good location with breakfast right next door and close to our event that we participated in - festival. Extra towels were readily supplied upon request.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, comfortable rooms

    Stayed in July 2023

  • Reviewed: July 23, 2023

    7.0
    It was okay but could be better
    • Leisure trip
    • Couple
    • Standard King Room with River View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had to pay for our breakfast, which is something we were not used to. When checking out there was nobody at the desk to make sure there wasn’t anything else they needed from me. I had to put my room keys in a ceramic jar that said dirty key cards

    I liked the view of the room. The shower was nice

    Stayed in July 2023

  • Reviewed: July 14, 2023

    8.0
    Fine, except for the items listed.
    • Leisure trip
    • Couple
    • Standard King Room with River View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    had to have maintenance in to get fridge working. Awkward entrances for a person who has difficulty with steps. Going through the lobby was a long way to walk to the room and the closer entrances all have steps, no ramps. Difficulty setting the air conditioner to keep the room comfortable. The hot water in the shower had to run a long time to get hot..quite a water waster.

    Pleasant personel

    Stayed in July 2023

  • Reviewed: July 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with River View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed 2 nights and we arrived back to our room around 3pm and it wasn’t made up! The floors were dirty and the sliding screen door to the patio didn’t slide! The breakfast was underwhelming!

    Our room had views to the River and patio access the make bringing in luggage easier.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    7.0
    Loved the river and the pool. People were super friendly. Comfy bed and pillows. Didn’t love the dog neighbors or cold s
    • Leisure trip
    • Family with young children
    • Standard King Room with River View - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We booked a river view room but didn’t have a patio overlooking the river but had a huge patio which we figured out after the dogs next door were barking that we had a doggie room. The hot water took about 10 minutes to make it to our shower. Also, everything in our fridge froze and we couldn’t figure out how to turn it up.

    The staff was very friendly and the pool was the perfect temperature on a hot day. Loved being able to walk along the river each morning.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was wonderful. Wish that the hot tub was working.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    8.0
    Excellent staff and a mostly quiet room.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not ready for 15:00 check in which was unfortunate. The rooms are not entirely soundproof. There was an extremely loud couple in the hallway who had very little volume control with their voices. Every word could be heard clearly. Could be cheaper.

    The staff are very helpful and responsive online. The room was mostly quiet (will explain below) The bed was great. Breakfast was good.

    Stayed in July 2023

Showing 1 - 25

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