399 Silicon Valley Boulevard, San Jose, CA 95138, United States of America
Based on 896 hotel reviews
6.5Cleanliness
7.1
Comfort
7.1
Location
7.6
Facilities
6.8
Staff
7.5
Value for money
7.0
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 26, 2024
Allyson
United States of AmericaConsidering the price for the room, the interior of the room didn't match the exterior of the building. The exterior of the building what was I expected but the interior of the room was not what I expected. The furniture and decorations were old, in disrepair and outdated.
Check in and out process was quick and easy.
Stayed in March 2024
Reviewed: March 25, 2024
Bryanna
United States of AmericaOur hot water wasn't working in the morning and it was difficult to get a hold of someone to help us fix it. We were on a strict time budget because I was having surgery that morning and it was very stressful because we assumed we'd have hot water early in the morning. Someone came to try and fix it and didn't succeed so we had to call the front desk again and they ended up giving us a new room on the complete other side of the hotel. I also didn't like that the TVs don't let you connect anything to them. Don't waste your time bringing a roku, game console, dvds or firestick - these TVs don't connect to anything and you'll be stuck watching cable for your entire stay. Not ideal.
I liked how close this hotel is the the Kaiser Hospital, since that was the main reason for my stay. The beds were comfortable and the bathrooms were large.
Stayed in February 2024
Reviewed: March 6, 2024
Tonya
United States of AmericaMy review is above this hotel has run down rooms and not upkept, dusty floors ,doors need to replaced in bathroom and closet. these rooms are work no more than 70-80 and the expectation you will have stained sheets and ceilings. I have pictures of the entire room.
The room was filthy ,the sheets had stains and the floor dirty,tub had black mold on corner and shower barley hinged on, a pizza stain on the ceiling and a whole in the wall covered by a board. The room was not clean at all I was charged 5 times booking and then the property.My account had 5 holds on in.I now see every hold off and my deposit has not been returned and it’s now Wednesday so I have a charge of $233 for a room that was not the quote on booking it was $98 or $114 .Booking.com stated breakfast was included and the facility restaurant is closed no breakfast not even continental.A romantic get away turned into feeling like we were at a homeless center. I have stayed here in the past prior to covid and this hotel has not been kept up really run down like a motel 6. I almost forgot the bug on our ceiling,I was creeped out by a flying bug. The shower sprays out everywhere had to keep drying the floor with only 2 towels in the room ,no other towels or hand towle’s in bathroom.
Stayed in March 2024
Reviewed: March 4, 2024
Joel
AustraliaWater in the shower was only just warm.
Lots of parking, quiet location and easy access to the rooms.
Stayed in March 2024
Reviewed: March 1, 2024
Virginia
United States of AmericaHave stayed several times and accommodations have been very comfortable. Staff is very friendly and location is close to shopping centers and excellent restaurants. Would recommend to family and friends.
Stayed in February 2024
Reviewed: February 27, 2024
Rafael
United States of AmericaVery poor service no towels and no working phone the room one day don’t have hot water very bad service room , first day may key room not working change the room no water in the room very bad everything
Very bad stuff
Stayed in February 2024
Reviewed: February 20, 2024
Luis
United States of Americathe bed had blood stains on one side and the towels were yellow stained , thankfully there was more than one towel and we didnt sleep on that side of the mattress, my wife lifted the sheets to see the mattress and it was so dirty. we probably wont be staying at any wyndham hotel any time soon.
the location of the hotel was within 20 min of anything in san jose and it was a quite area as well,
Stayed in February 2024
Reviewed: February 13, 2024
Amanda
United States of AmericaThe key system is definitely funky at this location. I did see a roach one time and I do not like to have hot water run out after one shower.
The bed was very comfortable and overall the hotel is good. They seem to be getting it all together. I've been here 3 times over the last year. The first time there wasn't a shower curtain and I did see a roach in the bathroom! The 2nd time it took 3 tries to get the key to work. The 3rd time the hot water ran out after one shower and sadly I had 2 children to give their baths. The location and price and overall OKness keeps me coming back.
Stayed in January 2024
Reviewed: February 13, 2024
Seluia
United States of AmericaThe sofa bed and curtains definitely need an upgrade. Sofa bed had stains and very dirty.
The staff were very welcoming. Easy check in and check out.
Stayed in February 2024
Reviewed: February 11, 2024
Colleen
United States of AmericaVery clean and comfortable
Stayed in January 2024
Reviewed: February 2, 2024
Jerry
United States of AmericaNo coffee variety
Kind , friendly , clean
Stayed in January 2024
Reviewed: February 1, 2024
Gisselle
United States of AmericaThe AC / heater did not work. Bedding was not put on all the way. Not all light switches work.
Stayed in January 2024
Reviewed: January 27, 2024
Timothy
United States of AmericaRooms didn't have working safes as advertised
Convient
Stayed in November 2023
Reviewed: January 24, 2024
Ashlyn
United States of AmericaIt was very outdated, the rooms had very old run down furniture, our door had a hole in it like someone punched it. Smelt like smoke also
The rooms are huge
Stayed in January 2024
Reviewed: January 14, 2024
Marcia
United States of AmericaShower was lukewarm. Could have had an extra blanket in the room. Handicapped toilet was too low.
Easy to park. Comfortable furniture.
Stayed in January 2024
Reviewed: December 17, 2023
Jel
United States of Americayou have to deposit for Parking. "$250" the bathroom didn't have the drain plug. room is okay. not bad. AC is cold. the faucet in the bathroom is a bit confusing to use.
location is not bad.
Stayed in December 2023
Reviewed: December 4, 2023
Luis
United States of AmericaI didn't like that the a/c didn't work. The floor was also sticky in most parts, didn't like that. There also wasn't enough soap or towels in our room.
I liked the price.
Stayed in December 2023
Reviewed: November 24, 2023
Patricia
United States of AmericaOld run down funiture.
Very Spacious.
Stayed in November 2023
Reviewed: November 24, 2023
Diana
United States of AmericaOld bathroom no remodeling , internet was weak
Good location and clean
Stayed in November 2023
Reviewed: November 15, 2023
Tiffarnish
United States of AmericaEverything was outdated. The carpet and furniture needs to be steamed cleaned.
The customer service was excellent.
Stayed in October 2023
Reviewed: November 10, 2023
Ramirez
United States of AmericaSome at front desk! Some were cool other where straight rude.
Stayed in November 2023
Reviewed: October 31, 2023
Margarita
United States of AmericaRoom was very dated and dirty. Door's did not close properly. Walls are very thin and you can hear other guest talking in next room. Shower head had major hard water on it. Lights kept turning off because they are on a timer/sensor. Although the lobby looked nice and updated the rooms are definitely not.
Bed was very comfortable. Plenty of parking. Easy access to Freeway 101/85. Room was spacious.
Stayed in October 2023
Reviewed: October 19, 2023
Rachel
United States of AmericaOld and outdated
Convenient location
Stayed in October 2023
Reviewed: October 16, 2023
Carol
United States of AmericaRoom only had 1 wash cloth and 1 hand towel for a two night stay for two people. I asked for and received the extras.
Location. Bed. Lobby. Staff. Pleasant smelling entering the lobby.
Stayed in October 2023
Reviewed: October 12, 2023
Marsella
United States of AmericaNo restaurants
Location
Stayed in October 2023
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