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  5. Reviews of Holiday Inn Hotel & Suites Beckley, an IHG Hotel

Reviews of Holiday Inn Hotel & Suites Beckley, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

114 Dry Hill Road, Beckley, WV 25801, United States of America

#6 of 15 hotels in Beckley

Guests' Choice

Review Score

Based on 227 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.2

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 28, 2023

    10
    Nice
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    People with trailers need to park in the back. Two pickups with trailers took up 12 parking spots!

    Location, clean, convenient, reasonable price, breakfast included with reservation (with 6 people, a nice deal).

    Stayed in May 2023

  • Reviewed: May 19, 2023

    10
    About what you'd expect
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were very firm. Restaurant style breakfast

    Staff was very accommodating to our needs. Everything worked as expected.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Two Queens Room - Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The bedding was blood stained on both comforters and one pillow, the bathtub had gunk in it I had to clean out before I could use it and the room was just not cleaned well there was something in the trash in the bathroom as well as that it didn't look like it had been vacuumed in a while. Overall just not what I'd expect from a Holiday Inn at $200 a night!

    Breakfast was great!

    Stayed in May 2023

  • Reviewed: January 23, 2023

    10
    It was a great night in a comfortable bed.
    • Leisure trip
    • Couple
    • King Bed with Disability Access Tub-Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The hot tub

    Stayed in January 2023

  • Reviewed: January 22, 2023

    1.0
    So gross, didn’t even stay.
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was disgusting - stains on all layers of bedding, pubic hairs in the tub and floors were filthy. Hotel staff couldn’t be bothered and didn’t even inquire as to why we were checking out. Instead, my husband had to go ahead and explain why - the staff did not ask if we wanted to switch rooms or refund our money. We are still waiting for booking.com and/or the hotel to make this right, after a week still no resolution. Hotel has not even responded to booking.com’s attempt to contact them nor our direct attempts (since booking.com handed it to us and essentially said “here you go, good luck”.

    nothing. checked out within 2 hours of arriving.

    Stayed in January 2023

  • Reviewed: January 6, 2023

    1.0
    Where do I start? The handicap accessible room was located on the first floor. The renovation that took place 1.5 year
    • Leisure trip
    • Couple
    • King Room with Roll In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bright light shining into room all night. Cheap window blinds. Terrible bed. NOISY! Over priced. No breakfast available.

    Nothing

    Stayed in January 2023

  • Reviewed: November 26, 2022

    4.0
    First part staff did not know a lot 2nd day staff was friendly and knowledgeable.
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was rented out for party of screaming kids from a different hotel because that hotel pool was broken. We booked this room to use spa and pool and couldnt due to reckless kids and no one stopping them.

    Good food but prefer buffet

    Stayed in November 2022

  • Reviewed: November 8, 2022

    10
    very nice stay, would stay again.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and staff was very nice.

    Stayed in August 2022

  • Reviewed: September 28, 2022

    3.0
    felt like hotel was accusing of messing up this bathroom and the vomit. should not have to pay $165
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    filthy gross bathroom, rude hotel staff when requesting room change. he acted like it did it.

    vomit all over sides of toilet by floor. gross. hair in shower, soap scum all over it, rust and soap scum on faucett and handles; sink dirty

    Stayed in September 2022

  • Reviewed: September 17, 2022

    2.0
    I’d be very hesitant to book another stay at a holiday inn
    • Leisure trip
    • Travelers with friends
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    customer service was horrible from the get go. issues: room keys not working, again, bad customer service. correct keys. , finding leftover food in the fridge, finding another room key on the desk (not ours), requested room change, again unhappy with customer service. change of room good. clean. comfortable. pool FREEZING! even though I called to verify it was heated! in the restaurant, we delt with fruit flies & gnats having a drink & dinner! we literally had them on our plates & glasses! apparently they’d just flushed out the drains. was disgusting! we couldn’t even finish the next morning, the new assistant manager was very apologetic, and accommodated our loss.

    not much by the time we left

    Stayed in September 2022

  • Reviewed: July 30, 2022

    3.0
    Disappointing stay as it seems run down for the amount of money per night.
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nobody answered at the front desk after letting it ring for a while. The air feels so wet as well as the flooring and carpet in the room. Definite humidity problem.

    the indoor pool and restaurant inside the hotel.

    Stayed in July 2022

  • Reviewed: July 20, 2022

    4.0
    No roomservice and snarky checkout.
    • Leisure trip
    • Group
    • King Room Hearing Accessible - Non-Smoking
    • Stayed 2 nights

    Room service was requested for all rooms. No service was provided. Beds were unmade, soiled towels remained in rooms. At 4 pm room #220 received a knock and open of the door. Not "room service" alert. Just knock and immediate open. This was mentioned at check out. We were assured by the snippy gent at the counter the manager would be notified as she was just in the office. Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay. Pillows were very uncomfortable.

    Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay.

    Stayed in July 2022

  • Reviewed: July 20, 2022

    5.0
    last memories can be lasting.
    • Leisure trip
    • Group
    • Standard Two Queens Room - Mobility Accessible Tub
    • Stayed 2 nights

    Pillows. Soft but like a soft sandbag. Did not care for them at all. The mattresses were great.

    Room service was requested for all rooms. No service was provided. Beds were unmade, soiled towels remained in rooms. At 4 pm room #220 received a knock and open of the door. Not "room service" alert. Just knock and immediate open. This was mentioned at check out. We were assured by the snippy gent at the counter the manager would be notified as she was just in the office. He was our last memory of our stay. Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay.

    Stayed in July 2022

  • Reviewed: June 26, 2022

    10
    wonderful stay
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    room was clean comfortable and nicely remodeled

    Stayed in June 2022

  • Reviewed: June 14, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Manager was very friendly and accommodating. We were greeted by him at check in and he checked in on us when he'd see us around the hotel. Room was clean and comfortable. Pool and hot tub were nice as well. Breakfast here is much better than at most other hotels.

    Stayed in June 2022

  • Reviewed: June 12, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    a/c wasn’t working and was rattling most of the night.

    Stayed in June 2022

  • Reviewed: May 30, 2022

    1.0
    Terrible go elsewhere
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Booked a king room given a queen. The pool was freezing cold and construction workers working on hotel stripped down to underwear and got in. Th front desk staff person was one of the rudest people I have encountered in the service industry.

    convenient location

    Stayed in May 2022

  • Reviewed: May 9, 2022

    1.0
    We will not return to another Holiday Inn facility…too many bad experiences.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Initially, we were placed in a room with an unclean bathroom. The staff immediately relocated us to a comparable room. The facilities were outdated and not well kept. They should not advertise that they have a restaurant. It was a lobby area at best where they serve food. The alleged restaurant is a space with tables and chairs. There was not even a picture on the wall! The server was very friendly and accommodating; however, the space and food were poor.

    The front office staff and the server in the alleged restaurant.

    Stayed in May 2022

  • Reviewed: April 15, 2022

    4.0
    It was just ok.I understand that it was under renovation,but I would not go back!
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet could have been swept better. When checking for bed bugs,alot of dirt and dust under and behind bed,stains on the box spring.Pool was closed.Ii

    Did not get any breakfast.coffee was empty

    Stayed in April 2022

  • Reviewed: April 12, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    We were traveling with children and picked that hotel based upon the pool pictures online. When we got there we were told after checking in that the pool area was closed for renovation. The website did not mention this.

    The check in was quick

    Stayed in April 2022

  • Reviewed: March 27, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The general manager was amazing. We had one housekeeping issue and he personally came to our room and fixed the issue and gave us breakfast vouchers for the inconvenience!

    Stayed in March 2022

  • Reviewed: March 21, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was being worked on. The hot tub was open so everything was fine.

    Updated

    Stayed in March 2022

  • Reviewed: January 4, 2022

    1.0
    Rundown hotel. Never again.
    • Leisure trip
    • Couple
    • King Room with Roll In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy, expensive for a rundown hotel.

    Stayed in January 2022

  • Reviewed: November 25, 2021

    10
    Great Hotel
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay for breakfast

    Nice restaurant

    Stayed in October 2021

Showing 76 - 100

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