114 Dry Hill Road, Beckley, WV 25801, United States of America
#6 of 15 hotels in Beckley
Guests' ChoiceBased on 227 hotel reviews
7.5Cleanliness
8.1
Comfort
8.2
Location
8.7
Facilities
7.9
Staff
8.4
Value for money
7.2
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2023
Gregg
United States of AmericaPeople with trailers need to park in the back. Two pickups with trailers took up 12 parking spots!
Location, clean, convenient, reasonable price, breakfast included with reservation (with 6 people, a nice deal).
Stayed in May 2023
Reviewed: May 19, 2023
Kenton
United States of AmericaBeds were very firm. Restaurant style breakfast
Staff was very accommodating to our needs. Everything worked as expected.
Stayed in May 2023
Reviewed: May 12, 2023
Brittany
United States of AmericaThe bedding was blood stained on both comforters and one pillow, the bathtub had gunk in it I had to clean out before I could use it and the room was just not cleaned well there was something in the trash in the bathroom as well as that it didn't look like it had been vacuumed in a while. Overall just not what I'd expect from a Holiday Inn at $200 a night!
Breakfast was great!
Stayed in May 2023
Reviewed: January 23, 2023
David
United States of AmericaN/A
The hot tub
Stayed in January 2023
Reviewed: January 22, 2023
Laura
United States of AmericaOur room was disgusting - stains on all layers of bedding, pubic hairs in the tub and floors were filthy. Hotel staff couldn’t be bothered and didn’t even inquire as to why we were checking out. Instead, my husband had to go ahead and explain why - the staff did not ask if we wanted to switch rooms or refund our money. We are still waiting for booking.com and/or the hotel to make this right, after a week still no resolution. Hotel has not even responded to booking.com’s attempt to contact them nor our direct attempts (since booking.com handed it to us and essentially said “here you go, good luck”.
nothing. checked out within 2 hours of arriving.
Stayed in January 2023
Reviewed: January 6, 2023
Donna
CanadaBright light shining into room all night. Cheap window blinds. Terrible bed. NOISY! Over priced. No breakfast available.
Nothing
Stayed in January 2023
Reviewed: November 26, 2022
Donna
United States of AmericaPool was rented out for party of screaming kids from a different hotel because that hotel pool was broken. We booked this room to use spa and pool and couldnt due to reckless kids and no one stopping them.
Good food but prefer buffet
Stayed in November 2022
Reviewed: November 8, 2022
Christine
United States of AmericaClean and staff was very nice.
Stayed in August 2022
Reviewed: September 28, 2022
Roxann
United States of Americafilthy gross bathroom, rude hotel staff when requesting room change. he acted like it did it.
vomit all over sides of toilet by floor. gross. hair in shower, soap scum all over it, rust and soap scum on faucett and handles; sink dirty
Stayed in September 2022
Reviewed: September 17, 2022
Cindy
United States of Americacustomer service was horrible from the get go. issues: room keys not working, again, bad customer service. correct keys. , finding leftover food in the fridge, finding another room key on the desk (not ours), requested room change, again unhappy with customer service. change of room good. clean. comfortable. pool FREEZING! even though I called to verify it was heated! in the restaurant, we delt with fruit flies & gnats having a drink & dinner! we literally had them on our plates & glasses! apparently they’d just flushed out the drains. was disgusting! we couldn’t even finish the next morning, the new assistant manager was very apologetic, and accommodated our loss.
not much by the time we left
Stayed in September 2022
Reviewed: July 30, 2022
Ragan
United States of AmericaNobody answered at the front desk after letting it ring for a while. The air feels so wet as well as the flooring and carpet in the room. Definite humidity problem.
the indoor pool and restaurant inside the hotel.
Stayed in July 2022
Reviewed: July 20, 2022
Merit
United States of AmericaRoom service was requested for all rooms. No service was provided. Beds were unmade, soiled towels remained in rooms. At 4 pm room #220 received a knock and open of the door. Not "room service" alert. Just knock and immediate open. This was mentioned at check out. We were assured by the snippy gent at the counter the manager would be notified as she was just in the office. Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay. Pillows were very uncomfortable.
Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay.
Stayed in July 2022
Reviewed: July 20, 2022
Merit
United States of AmericaPillows. Soft but like a soft sandbag. Did not care for them at all. The mattresses were great.
Room service was requested for all rooms. No service was provided. Beds were unmade, soiled towels remained in rooms. At 4 pm room #220 received a knock and open of the door. Not "room service" alert. Just knock and immediate open. This was mentioned at check out. We were assured by the snippy gent at the counter the manager would be notified as she was just in the office. He was our last memory of our stay. Our check in was lovely. The lady was prompt, welcoming and professional. She checked us in and out on a previous stay.
Stayed in July 2022
Reviewed: June 26, 2022
Julie
United States of Americaroom was clean comfortable and nicely remodeled
Stayed in June 2022
Reviewed: June 14, 2022
Anthony
United States of AmericaManager was very friendly and accommodating. We were greeted by him at check in and he checked in on us when he'd see us around the hotel. Room was clean and comfortable. Pool and hot tub were nice as well. Breakfast here is much better than at most other hotels.
Stayed in June 2022
Reviewed: June 12, 2022
Markovich
United States of Americaa/c wasn’t working and was rattling most of the night.
Stayed in June 2022
Reviewed: May 30, 2022
Emily
United States of AmericaBooked a king room given a queen. The pool was freezing cold and construction workers working on hotel stripped down to underwear and got in. Th front desk staff person was one of the rudest people I have encountered in the service industry.
convenient location
Stayed in May 2022
Reviewed: May 9, 2022
Jamille
United States of AmericaInitially, we were placed in a room with an unclean bathroom. The staff immediately relocated us to a comparable room. The facilities were outdated and not well kept. They should not advertise that they have a restaurant. It was a lobby area at best where they serve food. The alleged restaurant is a space with tables and chairs. There was not even a picture on the wall! The server was very friendly and accommodating; however, the space and food were poor.
The front office staff and the server in the alleged restaurant.
Stayed in May 2022
Reviewed: April 15, 2022
Gene
United States of AmericaThe carpet could have been swept better. When checking for bed bugs,alot of dirt and dust under and behind bed,stains on the box spring.Pool was closed.Ii
Did not get any breakfast.coffee was empty
Stayed in April 2022
Reviewed: April 12, 2022
Debbie
United States of AmericaWe were traveling with children and picked that hotel based upon the pool pictures online. When we got there we were told after checking in that the pool area was closed for renovation. The website did not mention this.
The check in was quick
Stayed in April 2022
Reviewed: March 27, 2022
Heather
United States of AmericaThe general manager was amazing. We had one housekeeping issue and he personally came to our room and fixed the issue and gave us breakfast vouchers for the inconvenience!
Stayed in March 2022
Reviewed: March 21, 2022
Brad
United States of AmericaPool was being worked on. The hot tub was open so everything was fine.
Updated
Stayed in March 2022
Reviewed: January 4, 2022
Donna
CanadaNoisy, expensive for a rundown hotel.
Stayed in January 2022
Reviewed: November 25, 2021
Muron
United States of AmericaHad to pay for breakfast
Nice restaurant
Stayed in October 2021
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