1302 Ponce De Leon Boulevard, St. Augustine, FL 32084, United States of America
#44 of 60 hotels in St. Augustine
Guests' ChoiceBased on 1231 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.4
Facilities
7.8
Staff
8.4
Value for money
7.4
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 24, 2023
Elaine
United States of AmericaWas very clean rooms had been renovated.Great price.
Stayed in October 2023
Reviewed: October 17, 2023
Thomas
United States of AmericaParking is $18 a night
Clean, everyone was nice, good breakfast!
Stayed in October 2023
Reviewed: October 2, 2023
Joelyn
United States of AmericaThe restaurant needs more staff. People have to wait a long time for service. Breakfast buffet food was cold.
Location is close to downtown. It is clean. The staff is friendly.
Stayed in July 2023
Reviewed: September 29, 2023
Luicci
United States of AmericaI was charged twice for one day . I brought it to their attention and they told me that booking owed me $89. But every time we paid we paid directly to the hotel. I feel I'm old I had a $89 or a free stay. Since all the charges were done on debit card I can show proof between my car and Leigh Vojtech s statements.
The hotel was great.
Stayed in September 2023
Reviewed: September 19, 2023
Terrie
United States of Americapool was closed, bar closes too early
Stayed in September 2023
Reviewed: September 18, 2023
Jerry
United States of AmericaInclude parking don’t tell us by email we have to pay $18 a day AFTER we buy then comp us us at check in, it was UNneccessary annoyance!
Parking and breakfast not included but desk clerk comped us.
Stayed in September 2023
Reviewed: September 17, 2023
Johanna
United States of AmericaThe outrageous parking fee and pet fee. We were moving our daughter to college and had two cars. $18 dollars per car per night when there was ample parking seemed a bit much. I have stayed a several hotels and they usually charge between $50 and $100 for the dog fee. $200 non-refundable was too much. I should have called to ask before getting there.
It was clean, in a good location and staff was friendly.
Stayed in July 2023
Reviewed: September 15, 2023
June
United States of AmericaPool was being worked on. Our room had a very squeaky bathroom door. The floor in the shower sounded like it would crack. Just little thing. I do know they are in the midst of remodeling.
It was convenient Love the bedding
Stayed in September 2023
Reviewed: September 14, 2023
David
United States of AmericaFor the price I paid, I would have included breakfast and have a location a bit closer to the fort. It was walkable by some, and by me, but probably not by a young family.
Very friendly and competent staff. Great pool. Close to the Spanish Mission.
Stayed in July 2023
Reviewed: September 12, 2023
Barbara
United States of AmericaWas charged for $18/night parking fee on second room for our friends that did not even have a car. We told the attendant when we checked in and was assured it would be removed. Sat for an hour to get our order for breakfast Sunday morning and left before food arrived. Very dissatisfied. Again, was told there would be an adjustment... not. As an IHG member, we should not have to pay for parking.
Night Bartender was great.
Stayed in September 2023
Reviewed: September 7, 2023
Elizabeth
United States of AmericaKind of pricey.
The location was within walking distance to many attractions. When walking, you notice a lot of things that you wouldn’t notice driving by car. Stopped at a quaint cafe which was wonderful.
Stayed in September 2023
Reviewed: July 21, 2023
Richard
United States of AmericaI was not aware of $18 per night parking fees until I checked in. I don’t appreciate surprises the add $100 to my total bill.
Staff was accommodating and considerate
Stayed in July 2023
Reviewed: July 20, 2023
Yaroslav
United States of AmericaThe room was very clean! I really liked the pleasant smell when we entered the room. The mattress (queen bed) was very comfortable, and the sheets were white, clean, and very soft! There were two different pillows (soft and firm) provided. The AC was new. Breakfast was pretty good, but it's not free ($14). Additionally, there is a parking fee of ($20) per day. The location is very good - not far from the city center. I will definitely stay again!
Stayed in July 2023
Reviewed: July 19, 2023
Amy
United States of AmericaBreakfast was lukewarm. Room floors were so dirty my feet were filthy after my shower.
Location of room, close to the pool, friendly staff
Stayed in July 2023
Reviewed: July 13, 2023
Rick
United States of AmericaFee to park car $18.
Location, clean, comfortable beds
Stayed in July 2023
Reviewed: July 11, 2023
Dmitry
United States of AmericaWhile the hotel is not too far from the historic part of the city, the route towards it isn't stroller/wheelchair friendly.
The “historic” part of the hotel name does not only describe the location but the age of the building as well. However, the facilities are well maintained so it is not a big deal.
Stayed in July 2023
Reviewed: July 9, 2023
Tammy
United States of AmericaThe beds were uncomfortable. Molding was falling off and the chair was broken.
Close to all sights.
Stayed in July 2023
Reviewed: July 3, 2023
Kimberly
United States of AmericaHelena at front desk went above and beyond helping during a holiday weekend 86 year old fell ended up emergency surgery she helped us with room and extending with unknown time for getting released from hospital. we were at the Hilton and just bad communication with manage made us feel we had to pack up move. made a nightmare experience better.
Stayed in July 2023
Reviewed: June 27, 2023
Katy
United States of AmericaI'd had a less than ideal experience during my stay and was frustrated that the staff wasn't helpful. Later, I got a phone call from the new property manager and resolved my experience in a way that worked for both of us. I appreciate the personal outreach and understand that things happen out of our control, but his offering a solution to fix what could be fixed. Now I recommend the property! Good service goes a long way.
Stayed in April 2023
Reviewed: June 18, 2023
Max
United States of AmericaSome things in the room - one light didn't work, bedside drawer didn't stay closed, window curtain broken. Door key card was problematic.
The pool, hot tub, lobby were very nice. Food was pretty good. Clean.
Stayed in June 2023
Reviewed: June 4, 2023
Michael
United States of Americabreakfast was not included in the stay and one of the entry doors was not secured so anyone could walk in at anytime and had to pay for parking.
Very local to the historic area and bay.
Stayed in June 2023
Reviewed: June 2, 2023
Stephen
United States of AmericaThe price was absolutely too high. The bathroom toilet broke twice during our stay, and paying extra for things like nightly parking and breakfast when those items are usually included in standard hotel stays was in poor taste in my opinion.
Quality of the room, space, location of the hotel and most importantly the staff. The staff were outstanding in helping me and being very friendly.
Stayed in May 2023
Reviewed: May 29, 2023
Mcgouveia
United States of AmericaLittle parking at night
We didn’t use the hotel for other than sleep
Stayed in May 2023
Reviewed: May 9, 2023
Gary
United States of AmericaThe layout of the room makes it very difficult to maneuver the luggage cart in the room and load or unload it. No USB ports anywhere in the room?! Very odd smell in the room even after we sprayed air freshener. The bed squeaked and groaned every time you moved. We were afraid it would wake up the neighbors.
Shower stall was a nice size, but hardly any water pressure. The bathroom in general was spacious.
Stayed in May 2023
Reviewed: May 8, 2023
Wright
United States of AmericaKeys did not work at one point but staff was on it immediately.
Overall great place to stay. Staff was great.
Stayed in May 2023
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