Our room toilet was loud.

The room was nice and spacious and had a nice view of the tracks and the surroundings. The lady at the front desk was nice and very helpful. There's a free little coffee/tea bar in the basement along with fridges, some TVs and a game room.

Stayed in February 2022

Wish the fooseball table was not so broken but till fun

Like the game room and how easy going the staff was.

Stayed in February 2022

skylight hallways with cool Art collections

Stayed in February 2022

expensive

amenities and how cool the room was

Stayed in January 2022

extras in final price

ckeaning and location

Stayed in December 2021

The hidden fees and multiple random charges!

Stayed in September 2021

Billed and over charged

Decor and simplicity

Stayed in October 2021

Location- just a little too far out of downtown for us.

Facility is really fun, clean and comfortable. Staff was helpful and kind.

Stayed in October 2021

The keyless room access didn’t work on arrival. We managed to get keys from the front desk - they worked for the first day and then not for the second: the staff couldn’t give us access to the room at first - and then they let us but couldn’t give us new keys:l. They said they would bring us new keys in 30 mins - it took 90 mins and 2 trips back down to reception. We didn’t get an option to opt out of the amenities fee - it said tea and coffee would be available in the lobby each day - it wasn’t. (I was told on departure it was on another area). Coverage at the desk is minimal - and not until 1400hrs on a weekend - so when we were leaving there was no one to give us access to the baggage storage room - so we had to lay externally. 2 bedroom apartment was fine - modern decor but be aware the second room isn’t a twin - it’s a bunk bed with very small space around the edge. A lot of money for the service you get

Great location - easy walking distance to amenities and downtown.

Stayed in September 2021

Management trying for online check-in which didn't work (apparently site was down) Then I had confusion with parking. There's a mandatory $50/day "amenities fee" I was there for 3 days and never learned what the amenities were (except that it included 4 (alcoholic) drinks/day, which I didn't want.) Over the course of the stay, I kept getting emails about the amenities -- promising free coffee (which I never saw) Apparently there's a game room in the basement and a big kitchen space, but not really sure how fooz ball and an un-used kitchen are supposed to warrant amenities fees? Plus, I emailed management to inquire about the fees (per the suggestion of one of these many unsolicited emails) and never heard back. That said, onsite staff really lovely. Unfortunately, very live sound (Not surprisingly, those folks who DO drink the 4 alcoholic beverages aren't too concerned about chatting in the hall at 4am. Plus, my room right up against the EL. It's a mixed bag -- the pros of the charm of decor, comfort of bed, friendliness of staff and seeming good price (without the fee) would have made the noise worth it. As is, the unresponsive management and confusion make it an overall negative

Staff is lovely. Location fairly convenient. Interesting decor/concept. Bed and bath both very comfortable/clean.

Stayed in August 2021

The lack of customer support in being able to talk to someone and the 4 pm check in with 11 am check out. Too late for in and too early for out. Also, I do not have a smart phone and too much was dependent on using one at the hotel.

The uniqueness of the place, the location and the proximity and ease of parking.

Stayed in August 2021

The smoke detector in our room was beeping bc the battery needed to be replaced. It was unreachable so we had to switch rooms - the new room was smaller and closer to the entrance so we were woken multiple times by noisy guests in the night.

The staff was excellent about helping us adapt to the property issues.

Stayed in August 2021

There are many unsavory characters in the area, I don't reccomended going outside after dark. Our room smelled like there has been a cat box in it for a long time, and none of the windows opened at all for any fresh air to air it out. The kids bunk beds were not made up, but bedding at the foot of the bed for them to make themselves, and no pillow cases so they just used the pillows provided with the zipper cases only (found this out when we were packing up to leave or I would have asked for pillowcases). I feel as if a long term tenants were in the room and they got moved out for our stay.

I liked the location, and most of the staff was extremely friendly. We didn't find out about the game room in the basement until the last night of our stay (front desk during check in was quite dismissive), the gal at the front desk Saturday night was very friendly and made sure our kids felt comfortable playing.

Stayed in July 2021

The contactless check in did not work at all and I tried it all day long to check in which made for a stressful start to my vacation. I called the front desk over a dozen times with no answer even though their phone recording said someone would be there. I even went as far as to send an email with no response. When we got to the hotel there was no one at the front desk and no one to let us in the hotel, I ended up follow a pizza guy in and waiting by the front desk for awhile before someone showed up. The girl at the front desk was nice but talked so fast I have no idea what the internet password was or how to get our free drinks. The drink bar area was closed and like so many others said we paid a $35 resort fee for drinks and amenities that we didn’t actually get. They also DO NOT have a parking lot. There is a lot next to the hotel that you can down load an app for a stay for 25$ a night.

This hotel was in a very convenient location and close to so many things down town. The train tracks are literally right outside your room window which I found pretty cool and it wasn’t loud like I would have thought.

Stayed in August 2021

They charge you $29.95 a day for tea/coffee and breakfast which is Not Available!!!

Location was convenient.The lady at the front desk during evening hours was very friendly

Stayed in August 2021

I was hoping to get a cup of coffee this AM but the bar was not open

Quaint little hotel that was in a perfect location to meet up with local friends and short walk to the L to go see a bubs game and great little area restaurants Staff let us check in early so I could park and drop off out luggage so we could go to the baseball game

Stayed in July 2021

I’m sure it is a Covid thing but it basically feels like an unstaffed building full of guests with nothing but a key code. The cafe is closed and only one person who was there but no one after hours or on Sunday morning.

The building is very cool once you get in. We didn’t get the key code after doing the online checkin and it was challenging finding someone to respond at a phone number. Once we arrived a very nice woman was working there seemingly alone. She got things sorted out for us but there was a lot of waiting around because the key card on the room door was broken and she had to fix it.

Stayed in June 2021

A lot of extra added costs (resort fees???? Holding fee???? Etc etc) Restaurant closed- out of business. No morning coffee!! Parking in lot next door under Elevated train tracks! Did not use as not secured, fear of oil dropping down on car.

Willie was great. Tried in every way to overcome obstacles.

Stayed in June 2021

Parking is paid and is on the side of the building in an unpaved lot

Cool hotel, sports themed, room had really tall ceilings it was nice

Stayed in May 2021

Exposed pipes in room got very loud sometimes. Woke me up on two mornings with screeching type sound.

Clean Room. Great price. Good bed.

Stayed in June 2021

Our television didn’t work and there was not coffee available in the morning as advertised. Also I believe we were charged the daily fee for the drink amenities but we were only actually around to partake in them one day.

The location was great and the staff was very helpful. Our flights caused us to come in very early and depart very late, so they were wonderful about allowing us in early to be able to work from the lobby on day one, and then stored our bags for us after checkout so we could explore the city on the last day.

Stayed in May 2021

I am very disappointed because I was expecting a 335$ bill, but the hotel charged me 378$ and twice!!! I had to call the bank to cancel one, and this is the 1st time when it happens to me. I have been to 33 countries and this is the 1st time!!! Its the first time when I write a review because I feel like the fooled me. And Booking.com said that this is against their policy but they didn't do nothing to make a refund. And with the mandatory fee of almost 50$ a day for things I couldn't use: it was supposed to get 6 bottles/cans of water and soda, and the two nights I spent there they was run of bottled water and I don't drink soda. The second thing that you have a restaurant gift certificate for each night 25$, BUT you have to buy each certificate for 10$, and your bill has to be more than 50$ and there is not a lot of options near you, and if you are alone you won't spend 50$ in a restaurant for a meal (in my case). The city pass, yeah you can buy it for the same price at their website, you don't have to pay 50$ to get this opportunity.

The design. Filtered water, coffee and tea 24/7. The location a bit aside from the city center but still near the train station.

Stayed in May 2024

Nothing

So many great amenities!

Stayed in May 2024

The L Line going past my Window!

Stayed in May 2024

Being told it was $266 extra for fees because I am not a member of their business. Ladies were extremely rude and even after a call was made from booking.com to make sure prices were upheld, they weren't.

Online price

Stayed in May 2024