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  5. Reviews of Home2 Suites by Hilton Alexandria

Reviews of Home2 Suites by Hilton Alexandria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3800 Alexandria Mall Drive , Alexandria, LA 71301, United States of America

#3 of 21 hotels in Alexandria

Guests' Choice

Review Score

Based on 82 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could have been better. There was little selection. The omelets were cold.

    Facilities were clean and comfortable. The staff was very friendly. I loved the location.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room had left over food from previous guest

    Close to food places and shopping

    Stayed in March 2024

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    A bit disappointed by the breakfast compared to other hotel we booked during our road trip - it was just ok

    the room was very well furnished, easy when you don't feel like going to a restaurant.

    Stayed in December 2023

  • Reviewed: August 12, 2023

    10
    Comfortable place to stay with hot breakfast included.
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There aren’t many restaurants in the area. I would have loved a glass of wine.

    The suite had a kitchen with a microwave and frig. The bed was super comfortable and the lobby had a pleasant gathering space.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    Most excellent and I will be back!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    I wish the pool was outside instead of inside.

    The check in staff was so pleasant and helpful. I lived in Alexandria 25 years ago and Marissa helped me identify old familiary places. The room was above ANY hotel I've visited. It felt like I'd just moved into an apartment! It had everything we needed.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    7.0
    Decent hotel to stay on your way to New Orleans
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The rooms need little more cleaning. We found that the shower still had soap scum and there is some black substance in edge of the shower. Overall the hallways also need little more cleaning. The water in the pool is also not very clean.

    Decent hotel to stay on your way to New Orleans or Baton Rouge. The rooms are quite spacious with full kitchens. The room also has a coffee maker, microwave and a fridge. The hotel also provides a good breakfast. The staff at the hotel is friendly and provides good customer service. Overall, a decent hotel.

    Stayed in July 2023

  • Reviewed: May 28, 2023

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    One of the two elevators was not working which made it a little troublesome. But we know things break. Maintenance company was there on Friday but it broke again Sat. morning.

    Great location, close to everything and staff was awesome.

    Stayed in May 2023

  • Reviewed: May 25, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dog friendly

    Stayed in May 2023

  • Reviewed: March 14, 2023

    8.0
    short stay for a family function. When interacting with staff, responses were short and curt.
    • Leisure trip
    • Couple
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    location and staff were not friendly

    very clean

    Stayed in March 2023

  • Reviewed: March 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    That I was charged 3 times, 3 different totals equaling over 800 for 3 nights. And no one has an answer as to why

    I enjoyed the showers.

    Stayed in March 2023

  • Reviewed: March 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It needs a better breakfast!!

    The rooms were very nice!. The staff was awesome!!

    Stayed in February 2023

  • Reviewed: November 23, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't have a stove

    Everything

    Stayed in October 2022

  • Reviewed: November 21, 2022

    10
    the place was excellent and everything we needed for a quick weekend getaway
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    beds need an upgrade

    all the amenities. the pool, the size of the room, the breakfast

    Stayed in November 2022

  • Reviewed: September 26, 2022

    10
    The hotel did not honor the price reflected on Booking.com
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    I made my original reservation through Booking.com that gave the impression I would being paying $144.00 a night. Once I received my bill, I found that there was a price increase from day to day. When I questioned an individual at the reservation desk, he stated the daily price change was based on a "supposed algorithm." Needless to say, I wasn't impressed when the price went from $144.00 to $169.00 to $179.00 and then $199.00 and then back to 179.00 per day.

    King suite with a kitchen was a great place to stay while our home was being renovated. I could purchase quick meals and warm them in the microwave. Dishware was available along with a refrigerator and coffeemaker. The continental breakfast served in the lobby every morning was a plus as well. Suite was on one of the upper floors away from heavy foot traffic making my stay peaceful and relaxing. Housekeeping staff was very helpful in providing anything I might need, ie. extra paper products, towels,etc.

    Stayed in September 2022

  • Reviewed: July 29, 2022

    7.0
    So-so
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Staff kept to themselves. The orientation of the furniture and space for breakfast was odd. We had to walk around a large bar-style table where people were eating to get food. We had difficulty finding a clean spot to sit for breakfast.

    This hotel was in the right spot to stop while we drove cross country. Room and breakfast were decent.

    Stayed in July 2022

  • Reviewed: July 25, 2022

    10
    just beautiful 🤩
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    no stove or oven

    Good area to stay in! Always clean and good staff! the husband and I love ❤️ to visit this property!

    Stayed in July 2022

  • Reviewed: July 10, 2022

    8.0
    only stayed 1 night not 2. Had to get back home for a family issue
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    Hotel was nice. Carpet did have a odor in the room & the elevator.

    Breakfast was ok.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    10
    Overall we will keep Home2You in mind in the future!
    • Leisure trip
    • Couple
    • King Studio - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    I would have liked to have seen more variety with the continental breakfast.

    This property had a very pleasant atmosphere. The staff at the reception desk was professional and welcoming and the lobby was clean and comfortable. We had just moved into a new house and renovation was still underway. Our stay was a great break away from the clutter as we were still surrounded by boxes. Our stay was a needed break from the stress of a major move and the pool was exactly what I needed to destress. We reserved a king suite that came with a kitchen where we bought in a few groceries and had a cold, summer dinner of baked chicken, pasta salad and lemon cake. Sometimes you just need a night away from your routine, (especially after 2 years of the pandemic) to change your mindset. The hotel was quiet, comfortable and a great get away! We were very happy with our room and the price was right!

    Stayed in July 2022

  • Reviewed: May 11, 2022

    9.0
    Wonderful
    • Couple
    • King Studio - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Loved the little kitchen with utensils. Great lighting in the bathroom. Roomy elevators. Would have liked a breakfast like the one in your Baton Rouge location. It was reallly good.

    Stayed in May 2022

  • Reviewed: April 14, 2022

    9.0
    I will book there again.
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The food at the breakfast bar was not hot

    Everything was great. The food at the breakfast bar was not hot - just warm.....

    Stayed in April 2022

  • Reviewed: March 1, 2022

    9.0
    excellent stay all around with great hotel staff
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    well maintained and clean

    Stayed in February 2022

  • Reviewed: February 12, 2022

    9.0
    Got move to another room it was a lot better
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The first room wasn't clean

    Stayed in February 2022

  • Reviewed: January 19, 2022

    9.0
    will stay here again
    • Leisure trip
    • Solo traveler
    • King Studio - Mobility and Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    poor breakfast

    Always helpful for my disability

    Stayed in December 2021

  • Reviewed: December 9, 2021

    10
    wonderful
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    nice and clean

    Stayed in December 2021

Showing 1 - 25

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