Reviews of Home2 Suites By Hilton Carlsbad New Mexico This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3500 National Parks Highway, Carlsbad, NM 88220, United States of America
#2 of 24 hotels in Carlsbad
Guests' ChoiceReview Score
Based on 308 hotel reviews
9.0Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.1
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Facilities
9.3
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Staff
9.4
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Value for money
8.7
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Free WiFi
9.5
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Reviewed: April 15, 2024
Anže
Slovenia2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I'd love some fresh vegetables for breakfast, but this is rarity in US guess.
This is incredible value for money. The rooms are clean, staff is very friendly, they give out complimentary pods for washing clothes, even the gym has almost everything you need. The breakfast is surprisingly varied for the class of the establishment.
Stayed in April 2024
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Reviewed: April 11, 2024
Ernest
United States of America3 Reviews8.0“Very nice facility.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Bed mattress was a bit soft.
Roomy, comfortable and clean room.
Stayed in April 2024
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Reviewed: April 10, 2024
Alfred
United States of America88 Reviews3 helpful votes8.0“Two great national parks to visit.”- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Not much.
Convenient location, friendly staff and we got to do laundry on a long road trip.
Stayed in April 2024
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Reviewed: April 10, 2024
Cheri
United States of America27 Reviews10“Beautiful hotel with comfortable beds and pillows, amazing breakfast, quiet rooms.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Nothing, it was all great. We had a great experience.
Clean, fast check in. Room was clean, beds comfortable, pillows soft and comfortable, and cozy. Quiet rooms. Breakfast was amazing and delicious. Many options. Check out was a breeze. Would stay again!
Stayed in April 2024
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Reviewed: April 8, 2024
Faith
United States of America10 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The only area for improvement is the breakfast, more fresh fruit and healthy options would be good.
This is a clean, very nice hotel
Stayed in April 2024
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Reviewed: February 3, 2024
Martha_2005
Singapore46 Reviews3 helpful votes8.0“Comfortable stay in Carlsbad”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
Big, spacious rooms. Proximity of the location to our next roadtrip destination, Carlsbad Caverns.
Stayed in January 2024
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Reviewed: January 2, 2024
Siva
United States of America6 Reviews9.0“pleasant stay for sure.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
distance to caverens
clean, provided water while checking in
Stayed in December 2023
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Reviewed: January 2, 2024
Kornelis
Netherlands93 Reviews40 helpful votes9.0“Good place to stay for a visit to Carlsbad Caverns”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
The garbage bin under the sink looked like it hadn't been cleaned in quite some time: it was very full! The breakfast was quite minimal and a lot of options were already gone by the time we came down for breakfast, still well within the operation times.
The hotel is very easy to reach and within a short driving distance of the restaurants of downtown Carlsbad. There is even a brewery next door! The hotel staff made us feel welcome and provided us with free water upon arrival. The room itself is very large, with a nice sitting area and a large and comfortable bed. The shower was also good, though not ideal for people over six foot two (190 cm)! We slept well with minimal street noise.
Stayed in December 2023
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Reviewed: January 1, 2024
Korina
Australia20 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Liked we could cook in the room with the portable cook top and pots and pans the hotel supplies if asked.
Stayed in December 2023
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Reviewed: November 29, 2023
Stokes
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The no pool
The beds where nice rooms where spacious
Stayed in November 2023
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Reviewed: November 28, 2023
Jdelj
United States of America14 Reviews5 helpful votes10“Perfect home base for National Parks!”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Everything was perfect - I highly recommend this location as a home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!
This hotel was the absolute nicest chain hotel we have ever stayed in. We use these types of hotels for our National Parks trips and this Home2Suites was amazingly clean, spacious, and well-appointed. The gym was brand spanking new! The breakfast was plentiful and delicious! The staff were always available and so helpful. Even the hallways and stairways smelled new and clean. Truly, I cannot say enough how pleased we were to make this our home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!
Stayed in November 2023
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Reviewed: November 27, 2023
Ginger
United States of America11 Reviews10“Excellent stay. Have stayed multiple times at this location and will stay again.”- • Business trip
- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
More fresh options and different drink options.
The breakfast was typical for a continental breakfast. It was more of a take and go type set up.
Stayed in November 2023
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Reviewed: November 22, 2023
Katie
United States of America7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I found a used juice box under the couch. Finding other people's trash kind of grosses me out.
The front desk attendant was so kind to my kids when we arrived. The room felt pretty clean and the breakfast was great.
Stayed in November 2023
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Reviewed: October 23, 2023
Luciano
United States of America1 review8.0“This was a very clean and exceptional stay for the price.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Shower door and bathroom door issues.
Very friendly and helpful staff.
Stayed in October 2023
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Reviewed: October 23, 2023
Castillo
United States of America2 Reviews10“Awesome”- • Business trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
New Mexico
Love Home2. Stay Everytime I can
Stayed in October 2023
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Reviewed: October 23, 2023
Barbara
United States of America22 Reviews2 helpful votes9.0“Located on the road to the caverns, this hotel provides clean and comfortable suites.”- • Leisure trip
- • Group
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast is good but the hot food was not well labeled.
Clean and conveniently located. Had two beds and a sofa bed. Full size refrigerator. When there was a mixup over our reservation, I was told the manager was contacting booking, but not to worry, they would have a room for us. Also, they let my daughter in the room before we arrived an hour later. Good service.
Stayed in October 2023
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Reviewed: September 25, 2023
Mcfadden
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was some dog hair in the room that hadn't been vacuumed
Bed was super comfy, room was very large. Everything was updated and staff was very friendly.
Stayed in September 2023
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Reviewed: September 4, 2023
Corinne
United States of America19 Reviews14 helpful votes8.0“Would Stay Again”- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dining table only had 1 chair. Bottle of Beverage was $5
Great room set up, bed & pillows VERY comfortable. Staff very friendly and helpful.
Stayed in September 2023
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Reviewed: August 11, 2023
Ashley
United States of America11 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Only downside was no swimming pool.
Friendly staff and large clean room.
Stayed in August 2023
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Reviewed: July 17, 2023
Kokel
United States of America3 Reviews10“Appreciated they let us have a late check out. Only spent one night.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No pool for grandkids.
Good location, comfortable, great staff.
Stayed in July 2023
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Reviewed: July 7, 2023
Matthew
United States of America1 review9.0“We do not travel frequently, but we would try to stay in another Home2Suites again.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was excellent! Waffles, muffins, fruit, prepared warm breakfast sandwiches (protein)! Wonderfully cold milk was refreshing to everyone, good prepared coffee, there were plenty of options and condiments to make everyone in my family happy. Front desk staff was great help and quick to supply missing product from my kitchenette.
Stayed in July 2023
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Reviewed: June 28, 2023
Mayank
United States of America2 Reviews8.0“pleasant”- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
you need to add better breakfast options. omelette was with ham or sausage. need to have option of vegetables with omelette too!! server can definitely be more helpful and have a smile on face when dealing with customers.
clean
Stayed in June 2023
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Reviewed: June 13, 2023
Weiling
Taiwan17 Reviews11 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bed is comfortable. Good shower pressure. Lots of choices for breakfast.
Stayed in May 2023
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Reviewed: June 12, 2023
Jessica
United States of America11 Reviews1 helpful vote10“Great place to stay.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No pool, but we knew that ahead of time.
Very nice, new hotel. The room is large and has everything you would need in it. There is a fenced in outdoor area to hang out with plenty of tables and chairs and corn hole. It was a great place for our kids to play.
Stayed in June 2023
