Reviews of Home2 Suites By Hilton Columbus Polaris This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9101 Lyra Dr., Columbus, OH 43240, United States of America
#9 of 150 hotels in Columbus
Guests' ChoiceReview Score
Based on 467 hotel reviews
8.9Score breakdown
-
Cleanliness
9.3
-
Comfort
9.3
-
Location
9.5
-
Facilities
9.2
-
Staff
9.1
-
Value for money
8.8
-
Free WiFi
9.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: June 9, 2023
Victoria
United States of America3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The fact that affirm and booking let my payment fall through the cracks.
Gm made sure the catastrophe with booking.com and affirm was fixed.
Stayed in June 2023
-
Reviewed: June 6, 2023
Bradley
United States of America1 review10“Relaxing”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everybody was so friendly and hotel was very clean really enjoyed my weekend stay
Stayed in June 2023
-
Reviewed: June 6, 2023
Peggy
United States of America14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was great
Stayed in June 2023
-
Reviewed: June 4, 2023
Robert
United States of America34 Reviews10“Rooms were nice, but the pool was not available in Huntsville(pool closed due to maintenance) and the breakfast area the”- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I did not realize that I could get a military discount on my Booking .com account. The Fairfield hotel had no problem adjusting my bill upon arrival, but the HOME 2 SUITES BY HILTON said they could not make any adjustment due to me booking thru you. Is there any way you can adjust it on your end? This situation also applies to my booking at HOME 2 SUITES BY HILTON MADISON HUNTSVILLE AIRPORT. Also, since I do all of my bookings thru you, can you tell me how to request the discount for future bookings? I am enrolled in ID ME if you need any info regarding this request. Thank you for your consideration regarding this request.
Convenient location and very clean. Front desk staff was knowledgeable and willing to assist.
Stayed in June 2023
-
Reviewed: June 3, 2023
Laura
United States of America1 review10“Wonderful hotel for our family and the kids enjoyed the indoor pool too!”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Enjoyed the breakfast choices! Sausage, egg and cheese, coffee, fruit, etc.
Stayed in May 2023
-
Reviewed: May 31, 2023
Alastair
United States of America3 Reviews10“Worth it.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast. Only waffles, Oatmeal, breakfast sandwiches and cereal.
Our room was a really good value. Had a king bed and efficiency kitchen with full fridge and everything you need to cook meals; if you want. Everything new and clean. Staff were great.
Stayed in May 2023
-
Reviewed: May 11, 2023
Vickie
United States of America1 review8.0“Clean, comfortable, but noisy.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
When making my reservation, I specifically asked for the quitest room available, but I was placed on the first floor in the room closest to the side door, which kept opening and slamming shut many, many, many, several times both during the nights and early mornings. Didn’t they have a noisier room available to put me in, or was that it? I couldn’t find the Hulu app on the TV. I wanted to watch a specific movie on Hulu. There wasn’t one of those small safes for guests to use in my room even though I asked for one when making the reservation.
I liked having real dishes and silverware in my kitchen. The lotion attached to the wall in the bathroom and the shampoo and conditioner provided in the shower were very nice products - unexpectedly better than usual. The one time that I ate breakfast was good, especially the waffles. I gave tips to the breakfast cooking staff and I left a tip in my room for the room cleaning staff. The beds and bedding were very clean, soft and comfortable. I rate the beds and pillows alone a 10+.
Stayed in May 2023
-
Reviewed: May 8, 2023
Katharina
United States of America1 review2 helpful votes9.0“it was very enjoyable”- • Leisure trip
- • Travelers with friends
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
breakfast did not stay fully stocked
the cleanliness, convenient location and friendly staff.
Stayed in May 2023
-
Reviewed: May 7, 2023
Diane
United States of America1 review10Exceptional- • Leisure trip
- • Solo traveler
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very good
Stayed in May 2023
-
Reviewed: April 10, 2023
Michelle
United States of America2 Reviews1 helpful vote10“very nice stay!”- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I was happy with everything’
Stayed in April 2023
-
Reviewed: April 4, 2023
Amanda
United States of America1 review1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We were disappointed that the pool was our of commission for the day but understand that sometimes maintenance has to happen.
The staff and the hotel were amazing! We were very impressed with the breakfast as well as the gorgeous room! We wished we had planned a longer trip so we could use the kitchen in the room- that was so cool. Wonderful stay!
Stayed in March 2023
-
Reviewed: April 4, 2023
David
United States of America28 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The staff was extremely friendly and helpful. Very close to restaurants and shopping. Easy access to highway. I'll be back.
Stayed in April 2023
-
Reviewed: March 24, 2023
Sharon
United States of America3 Reviews10“I will be back”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
All was good
Stayed in March 2023
-
Reviewed: March 21, 2023
Kevin
United States of America12 Reviews2 helpful votes10“A place to come Home2 in Columbus”- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No problems.
Always a clean and comfortable stay that is close to everything we need... like the Convention Center.
Stayed in January 2023
-
Reviewed: March 16, 2023
Chaunta
United States of America2 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Check in employee told people in front of us amenities and where their room was but just gave me keys after checking in.
Check out employee was excellent.
Stayed in March 2023
-
Reviewed: March 14, 2023
Smith
United States of America2 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nice and clean
Stayed in January 2023
-
Reviewed: March 13, 2023
Angela
United States of America2 Reviews10“Nice staff, clean and will stay here again.”- • Leisure trip
- • Group
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast gravy was cold
The location conscience of Polaris
Stayed in March 2023
-
Reviewed: March 2, 2023
Keri
United States of America4 Reviews10“all in all it was a nice stay an a great hotel….would stay again just eat breakfast elsewhere”- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the pool area seemed to be spilling into the hallway from all the traffic going back an forth…..water was literally everywhere……the free breakfast wasn’t very good…slim pickins
very nice an well keep
Stayed in January 2023
-
Reviewed: February 24, 2023
Sheila
United States of America20 Reviews1 helpful vote10“Wonderful staff and facilities was outstanding”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very clean facilities, accurate description and pictures of location and rooms . Staff was magnificent . Very comfortable beds and the room was amazing !
Stayed in February 2023
-
Reviewed: February 22, 2023
Pamela
United States of America2 Reviews1 helpful vote8.0“Clean and well maintained property with very friendly staff . We will definitely return!”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Our room and the property was very clean . Room was stocked well with extra towels and toiletries, pool area and common guest area was also very clean . A full breakfast bar was available in the morning along with a 24/7 coffee/tea / Hot chocolate station in the common area for guests . Every staff member was friendly , helpful and greeted us with a smile.
Stayed in February 2023
-
Reviewed: February 21, 2023
Heather
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
very clean
Stayed in February 2023
-
Reviewed: February 13, 2023
Gail
United States of America1 review9.0“Big comfortable room, breakfast lacking”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
I was disappointed in the breakfast. I was looking forward to a hot breakfast (eggs and bacon). They had mostly cereal, breads, and some pre-made breakfast sandwiches that weren't very good. Good selection of beverages.
The room was great - very comfortable and clean with nice amenities including a kitchenette and a couch. There was a good selection of TV stations and lots of drawers and closet space. There were only 2 of us, but we could've comfortably had 4.
Stayed in February 2023
-
Reviewed: February 11, 2023
Janice
United States of America11 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast sandwiches were suspect. Bathroom was tight with shower behind bathroom door.
Bedroom was roomy, quiet, good location to mall and restaurants. Loved kitchenette stocked with silverware and dishwasher!
Stayed in February 2023
-
Reviewed: February 4, 2023
Barbara
United States of America1 review10Exceptional- • Business trip
- • Solo traveler
- • Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything staff and manager were very helpful and polite
Stayed in January 2023
-
Reviewed: January 8, 2023
Terri
United States of America1 review8.0“I enjoyed my stay THIS time and had a reservation in November that I had to cancel and got charged for it which I was as”- • Business trip
- • Solo traveler
- • Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
clean and friendly
Stayed in October 2022
