330 River Ridge Dr. NW, Grand Rapids, MI 49544, United States of America
#18 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 109 hotel reviews
8.3Cleanliness
8.6
Comfort
8.8
Location
8.6
Facilities
8.6
Staff
8.4
Value for money
8.2
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 21, 2023
Beverly
United States of AmericaCarpet was dirty. No insulation, I could hear dogs and people in the hall and above us clearly. There was blood on my sofa bed mattress pad
Stayed in August 2023
Reviewed: June 18, 2023
Andraya
United States of AmericaBeds are little hard and hate that the pool closes at 10 pm, but just minor things.
Love how spacious the rooms are and the friendly staff are very helpful!
Stayed in June 2023
Reviewed: March 27, 2023
Andraya
United States of AmericaBeds were a little stiff and there is a strict 10 pm quiet time policy that we had a hard time adhering too! lol
Loved the location and space/amenities of the room! Staff was very please to deal with.
Stayed in March 2023
Reviewed: January 2, 2023
Rodigga06
United States of AmericaKitchen
Stayed in January 2023
Reviewed: December 21, 2022
Brianna
United States of AmericaBesides the shower had hair pieces from previous people shaving which is a major health violation.
Nice place and mainly clean.
Stayed in December 2022
Reviewed: December 12, 2022
Saffold
United States of AmericaThe hotel is very nice
Stayed in December 2022
Reviewed: December 2, 2022
Nicole
United States of Americathey had a great variety for breakfast, we had plenty of towels and pillows. bed was extremely comfortable. room was spacious. great location near lots of shopping and food! we will be back
Stayed in December 2022
Reviewed: September 26, 2022
Cherie
United States of AmericaThere were no coffee cup or plain half and half cups and I waited for 5 minutes at the desk and no one came out to see what was wrong so I opened the cabinets, found the items and restocked the coffee bar myself and some others that were waiting clapped!
it’s low key but friendly.
Stayed in September 2022
Reviewed: August 22, 2022
Robert
United States of AmericaLocation was great. Easy to find with good restaurant nearby. Breakfast options were good.
Stayed in August 2022
Reviewed: August 22, 2022
Sherry
United States of AmericaI was not very impressed with the breakfast. And the rooms need more pillows at least one more for each bed.
We love the location
Stayed in August 2022
Reviewed: August 22, 2022
Dylan
United States of AmericaNo free Wi-Fi without Hilton Honors, even cheap hotels have Wi-Fi. There was food stuck in refrigerator and chair.
Bed super comfy. Huge room. Nice shower. Nice bathroom. Kitchen appliances included. 2 TV’s. Good breakfast and nice staff. Great location.
Stayed in August 2022
Reviewed: August 16, 2022
Steven
United States of AmericaPillow selection on the bed was limited. They were all too thick and hard. I would have preferred a selection that included some "flat" pillows.
Convenient easy check in and clean facility.
Stayed in August 2022
Reviewed: August 1, 2022
Brian
United States of AmericaNeed bigger coffee cups
New facilities clean, good coffee. 👍
Stayed in July 2022
Reviewed: July 28, 2022
William
United States of Americahot plate didn’t work, no housekeeping unless you asked for it. Laundry service was broken and only available 1 W/D with a line a mile long every day. had to go find a laundromat.
nice breakfast, clean pool and hot tub, spacey rooms
Stayed in July 2022
Reviewed: July 24, 2022
Cnc
United States of Americabroken washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have card swipes and apps to update guests on laundry progress. When requesting rooms to be cleaned, they weren’t cleaned. there were no extra towels and we ran out of tp.
The breakfast sandwiches, the nightly lit fire pit and hanging outdoor lights, the fact we could grill out. staff was accommodating when needed. Very modern. Comfy beds. Need more rooms with two beds. nice decor. great seating area in lobby.
Stayed in July 2022
Reviewed: June 21, 2022
Brittany
United States of AmericaI would of liked more fruits and muffins which maple syrup
I wish there was a different variety of clean and light food options
Stayed in May 2022
Reviewed: April 28, 2022
Tricia
United States of Americano cnn or other normal news source…will not come back for this reason
location, kitchen, pool
Stayed in April 2022
Reviewed: April 9, 2022
Courtney
United States of AmericaI disliked how we couldn’t use the hot tub!
I love how clean the property was!
Stayed in February 2022
Reviewed: April 2, 2022
Karimah
United States of AmericaThe credit card machine wasn’t excepting all credit/ debit cards
The property was conveniently located, clean and the staff was kind. The breakfast was full of variety.
Stayed in April 2022
Reviewed: December 13, 2021
Andrew
United States of AmericaNeed a buffet style with more options.
Stayed in December 2021
Reviewed: November 30, 2021
Tenisha
United States of AmericaThere was clunks of hair around the pool. There was also hair in the tub and on the floor.
I loved how big the room was. We are a family of 5 and we all fit comfortably in the room.
Stayed in November 2021
Reviewed: November 15, 2021
Beccann30
United States of AmericaThe staff was out of line. At one point we received a call about smoking?? Yet neither myself or my partner smokes. We we're threatened by the employee at the front desk.. and told that she will make us leave. We really didn't appreciate being accused of something we didn't do. Afterwards when we left to take an Uber to The Chop House two doors down it sounded like a full swing party! The hallway was filled with marijuana smoke, people loitering, and trash from take-out. We didn't say anything but we we're upset about the situation.
Location, cleanliness, room amenities
Stayed in November 2021
Reviewed: November 15, 2021
Latanya
United States of AmericaCan hear the people above me and thin walls
Walls a bit thin could hear babies crying and kids running
Stayed in November 2021
Reviewed: July 21, 2021
Chelsea
United States of AmericaI felt the pool and hot tub area seemed dated- but thankful at least it was open and not crowded so we could relax in there and not feel crowded in the least bit!
Great value for the size of our room. We stayed a total of 4 days and the mini kitchen with a full fridge, dishes and dishwasher were the cherry on top for my family of 4. Comfortable beds (including pull out couch mattress!), great light blocking shades, amazing hot breakfast choices and friendly staff completed our trip!
Stayed in July 2021
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