Enhancing Comfort and Accessibility: Addressing Bathroom and Breakfast Space Concerns ☹️- Improve bathroom layout by adding a clear separation between the floor and the bathing area. ☹️- Expand breakfast facilities due to limited space and address elevator accessibility issues during peak hours.

😍- The location was excellent

Stayed in April 2024

Breakfast area was small, busy and took a long time to find a table.

Prime location at the time square. Easy access to metro within 2 mins walking distance.

Stayed in May 2024

elevator system it is very confusing and takes a lot of waiting for elevators

location is great and staff is friendly, breakfast is good

Stayed in April 2024

On busy hours (usually during breakfast) the elevators are super busy too. You have to wait a long time to get to one. We stayed in 7th floor and most of the time, I just have to use the stairs (yes, 7th floor). Also, we noticed that the windows are not child proof. The big window has a knob that child can just easily open it, with the child standing on the window sill, there is a high risk of falling. The room is small too but given its in NYC this is standard.

Location is perfect. At the heart of times square. Very near subway stations. In the middle of everything. The staff were nice and helpful. The breakfast has many selections, they even have a to go sandwiches if you are in a hurry in the morning. They have coffee for guests all day. The hotel is clean, new.

Stayed in April 2024

The elevators were horrible. You cannot leave the hotel between 8-9 because the elevator is always full. Absolutely awful.

Can’t beat the location.

Stayed in April 2024

Room was small and very noisy air conditioning. At night it was very hard to fall asleep. The third bed (sofa bed) was not very comfortable.

Great location. Staff was friendly.

Stayed in May 2024

The elevator is a huge problem during peak breakfast time. I was unable to get on one so I took the stairs down 24 flights. For those able going down was not bad at all. I was also able to always get an elevator up since breakfast was in the lobby. Apart from breakfast which is peak time I was able to get an elevator. One other thing I didn’t like was how loud the AC but had ear plugs thankfully.

The property is so close to Times Square and metros which made traveling to important land marks easy. I also liked how the room had a basic kitchen. It was also clean throughout.

Stayed in April 2024

The lifts are a nightmare I felt lucky at times that I was on floor 4 when I had to use the stairs as I was waiting for over 10 minutes and it was never coming. Breakfast was so busy with this massive hotel at peak times, they have only 2 waffle makers and the queue was 20-30 min long.

Great location and breakfast was fair. The room was cleaned daily

Stayed in April 2024

Breakfast time is ALWAYS crowded. If you really want to have a calm breakfast, you need to get there at 6:00 AM, otherwise, you'll won't find any seat/table, you'll have to wait for a table to be available for long or just eat standing, which is very complicated, as there are too many people moving around, so you won't find a quiet place. Also, the hotel has at least 4 or 5 elevators, but during breakfast and check in/check out times is IMPOSSIBLE to use them. You have to wait very long to get into an elevator, and there's always a line or 20 -30 people waiting to use them. You can use the stairs if you want to (or if you can) but if you're in the higher floors, then, it's a challenge. We were on the 8th floor and we used the stairs daily to go down for breakfast, but if we wanted to go up, it was too much, so we just did it once. It feels like the hotel has twice as many guests as it should (or maybe more), the facilities are not made for the amount of people they book and you have to stay in line for everything, either breakfast, check in/out, elevators, etc. In general, it's a very nice, clean and well located hotel, but you feel rushed, crowded and stressed everywhere you go. I guess it's part of the New York experience.

The hotel is in the best location possible. Right on Times Square! You cannot ask for a better location. It was very clean and most of the staff were friendly and kind. Breakfast has plenty of options and it's buffet style, so you can repeat as much as you like. The rooms are rather small, but they are renovated and functional.

Stayed in April 2024

The staff on check in were friendly but when asking staff to restock the milk several times at the reception desk we were pretty much ignored. The member of staff was pretty rude and didn’t act on our request.

Location couldn’t be better! If you are up in the wa early hours you can snap a photo in Times Square with barely anyone around!

Stayed in April 2024

The room was a little on the small side when the sofa bed was being used. No room to get out of the bed on both sides of the double bed and no where to store office chair when the sofa bed was pulled out so you couldn't get to the wardrobe easily. the lighting in the room wasn't great. Long waits for lifts at breakfast time and long waits for waffle making and trying to find a table was challenging.

The breakfast options where good, rooms clean with great facilities, staff friendly, great location. Loved being able to help myself to a hot coffee whenever I needed it. Roof bar was really cool. would have liked more cocktail options and a happy hour would have been great.

Stayed in April 2024

The lifts were a nightmare at breakfast time, and the air conditioning was loud.

The rooms were clean and comfortable for our family of 3.

Stayed in April 2024

Waiting time for the elevator. Breakfast area is compact.

Location

Stayed in April 2024

Small rooms for three people, breakfast was bad same every day, waiting for the elevator

Location was perfect

Stayed in April 2024

It wasn’t clean enough, elevators are not functioning well

Location was amazing!

Stayed in April 2024

nothing

excellent location

Stayed in April 2024

Breakfast was OK but there was not enough seating and the food and drinks were not topped up enough for the amount of guests. The wait for the lifts was ridiculous approximately 30minutes. The air conditioning was very loud you could hear the rooms next doors as well very poor for a new hotel. My room over looked the building site

The food was average

Stayed in April 2024

Sofa for the third person on the room was not prepared for sleeping, and we were asked to do it on our own (being tired after 20 hours on the way and big time zone change definitely not the best option🥲), below sofa on the floor was dust and waste and sleeping on sofa was not comfortable at all, to sleeep on that for 7 nights was total disaster for my back

Great locality at Times Square, new facility, advanced high tech technology, quick and quite elevators, nice rooms with enough space

Stayed in April 2024

Busy traffic of elevators

I will stay again

Stayed in April 2024

Breakfast was packed even early at the day. You have to stand and wait for a table to clear the staff at breakfast, couldn't keep up with cleaning tables. Food was brought in but it took time and the lines to get to them were long. The food itself was medium eggs from powder, cereals waffles, and breads. The staff at the front desk didn't make eye contact and didn't smile, so the feeling of survice that was good was did not feel very firindly. Rooms were clean but under the fridge and kitchen cabinet, it was dirty, and there were left over rapes from the previous gests. There are 5 elevators, but in the morning, you could not find an elevator to go down.

The location is right on Time Square, in a slightly quieter street. Everything can be reached by foot or metro. The rooms were nice and the beds were comfortable. The staff were OK. The hotel is big and has a bagge claim.

Stayed in April 2024

Rooms were a little too small, but worth it for the location. Due to many floors, elevators didn't keep up with amount of guests.

Location was perfect, very friendly and helpful staff. Clean rooms and free tea, coffee at the lobby.

Stayed in March 2024

The elevators. I got stuck on the 30th floor for over 15 minutes (I’m not being sarcastic). I decided the take the steps down with a suitcase on my back. It was rough.

The location and the hotel itself was clean.

Stayed in April 2024

Always a wait to get elevators

Great location

Stayed in March 2024

Elevators took a long time in the morning

Staff, clean, location, price

Stayed in April 2024