209 Towne Center West Blvd, Richmond, VA 23233, United States of America
#5 of 74 hotels in Richmond
Guests' ChoiceBased on 186 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
9.1
Staff
9.1
Value for money
8.6
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Jacob
United States of AmericaBreakfast was excellent with plenty if diversity. Beds were comfortable. Excellent location with plenty yo do in the area. Indoor pool was nice as well. Great stay!
Stayed in April 2024
Reviewed: May 20, 2024
Kortnee
United States of AmericaNothing I did not like
Location, spaciousness of the room, cleanliness, fast check in
Stayed in April 2024
Reviewed: May 14, 2024
Carol
United States of AmericaI did not like all the hair in the bathroom and the shower. That was disgusting and I had to clean it out and the sheets was a little itchy.
I loved the location. It was near EVERYTHING!! The grounds was nice, the lobby was beautiful and I really enjoyed the fire pit outside. The kids enjoyed the pool as well.
Stayed in May 2024
Reviewed: May 14, 2024
Ryan
United States of AmericaNot enough room for breakfast. Great food but the line for waffles was always too long. Other than that not much of to complain about
The hotel has more amenities than I expected. There were was a full refrigerator, dishwasher, and cutlery like an extended stay hotel. The location had a lot of great food and entertainment options. There was a heavier inflow of traveler this weekend with graduations and proms at the same time but the floors were relatively sound resistant.
Stayed in May 2024
Reviewed: May 13, 2024
Valerie
United States of AmericaNeeded more pillows. Minimum should be 4 in a king size room with a pullout bed.
The location, cleanliness,mini kitchen setup and breakfast.
Stayed in May 2024
Reviewed: April 29, 2024
Roxanne
United States of AmericaI booked two rooms. Unfortunately they were far apart. One on the second floor the other on the fourth floor so we had to decide how to split the kids. I would thought they would book the rooms close together since they suggested the rooms to book for our size family.
The rooms were spacious and comfortable. Will be back again
Stayed in April 2024
Reviewed: April 29, 2024
Hutcherson
United States of AmericaPool water was a little too murky for my taste.
Beautiful hotel, love the layout and room amenities. Room was clean and stocked properly, front desk staff was professional and efficient. Location was perfect!
Stayed in April 2024
Reviewed: April 25, 2024
Heather
United States of AmericaBreakfast Sunday didn’t have a lot, no cereal :(
Big comfortable rooms
Stayed in April 2024
Reviewed: April 24, 2024
Marianne
United States of AmericaBreakfast was pretty bad, on lowest end of basic. Ultra thin bath towels.
Quiet, no noise from adjacent rooms or roads (tucked away near mall, but not walkable, in mix of retail and office complex). Practical layout of room. 5 min drive to Short Pump Park w dog park and some trails incl. nature trails, made this hotel an ideal location for one night stay w our medium sized dog. Worth the 15 min detour from I-95. Many restaurant choices and all other essentials nearby. Super friendly staff and very clean. Lower pet fee than Hyatt.
Stayed in April 2024
Reviewed: April 23, 2024
Tomas
Czech RepublicBreakfast was slightly below average. Blanket was rough and uncomfortable.
Room was really nice. Fully working and equiped kitchen. Helpfull staff.
Stayed in April 2024
Reviewed: April 18, 2024
Kevin
United States of AmericaThat our Booking.com reservation was never sent to the property, thus when we tried to check in there was no room reserved. That's when Aaron and Mya went into overdrive to accommodate us.
Aaron went out of his way to set us up in a room when our Booking.com reservation was not received by Home2 Suites. He was more stressed than we were but got us in a room and comfortable as quickly as he could. Mya, the manager, also went above and beyond in helping us confirm our lodging for the remainder of our stay. She also introduced me to the Hilton Honors program which made making reservations much better than Booking.com, and for the same rates.
Stayed in March 2024
Reviewed: April 7, 2024
Eugenia
United States of AmericaPool was a little cool.
Great location, family friendly
Stayed in April 2024
Reviewed: April 3, 2024
Joseph
United States of AmericaSee review
Mattress can be better. Sheets too. Also no hot water. Great location. Great staff. Great room.
Stayed in April 2024
Reviewed: March 31, 2024
Angela
CanadaA bit far.
We loved everything, the hotel is new. We would definitely come back.
Stayed in March 2024
Reviewed: March 18, 2024
Ladybug630
United States of AmericaBreakfast could.have been a little better
Clean, spacious room. Great sevice
Stayed in March 2024
Reviewed: March 14, 2024
Greg
United States of AmericaBreakfast, Hampton Inn is better
Stayed in March 2024
Reviewed: March 8, 2024
Marilyn
United States of AmericaBreakfast was what I expected of a hotel. It was fine,, coffee was good and offerings were typical.
Stayed in March 2024
Reviewed: January 4, 2024
Amanda
United States of AmericaN/A
Breakfast and clean
Stayed in December 2023
Reviewed: December 31, 2023
Hershel
United States of AmericaEnded too early
Options
Stayed in December 2023
Reviewed: December 26, 2023
Anna
United States of AmericaBeautiful comfortable place
Stayed in December 2023
Reviewed: December 26, 2023
Billings
United States of AmericaIt was just a tad bit dirty but it was Christmas Eve maybe not enough staff
It was very comfortable
Stayed in December 2023
Reviewed: December 19, 2023
Amanda
United States of AmericaWe had a room next to elevator & it was quite noisy but I can fix that by asking for a different room next time.
The front staff were amazing, and friendly.
Stayed in December 2023
Reviewed: November 29, 2023
Joshua
United States of AmericaNothing! Amazing second stay at this hotel, just like our first stay!
Huge rooms! More tabletop space than I have ever had at any other hotel. The tables on wheels were especially helpful to prepare for an event, and tucked away easily when we were done without taking up too much space. The kitchenette is great to cook or reheat food and save money by not eating out. Located next to a mall with lots of shopping, restaurants, and fun things to do. Pool is great for families. Excellent breakfast buffet with lots of different food options. This was our second stay and it did not disappoint - we will stay here every time we are in the Richmond area!!!
Stayed in October 2023
Reviewed: November 14, 2023
Dixie
United States of AmericaNot enough wash cloths. Had to ask three separate times for those and would only give you two. Well it was two of us.
Nice location to shopping. Breakfast is a plus. Quiet this year. Was a plus having soccer kids on separate floors from other guest. They have been very noisy and annoying in past years
Stayed in November 2023
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