Reviews of Home2 Suites By Hilton Richmond Short Pump This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
209 Towne Center West Blvd, Richmond, VA 23233, United States of America
#5 of 75 hotels in Richmond
Guests' ChoiceReview Score
Based on 185 hotel reviews
8.9Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.3
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Facilities
9.1
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Staff
9.1
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Value for money
8.6
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Free Wifi
8.8
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Reviewed: May 25, 2024
Jacob
United States of America1 review9.0“Would recommend to anyone staying in Richmond”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was excellent with plenty if diversity. Beds were comfortable. Excellent location with plenty yo do in the area. Indoor pool was nice as well. Great stay!
Stayed in April 2024
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Reviewed: May 20, 2024
Kortnee
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing I did not like
Location, spaciousness of the room, cleanliness, fast check in
Stayed in April 2024
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Reviewed: May 14, 2024
Carol
United States of America1 review8.0“Overall it was a nice stay”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
I did not like all the hair in the bathroom and the shower. That was disgusting and I had to clean it out and the sheets was a little itchy.
I loved the location. It was near EVERYTHING!! The grounds was nice, the lobby was beautiful and I really enjoyed the fire pit outside. The kids enjoyed the pool as well.
Stayed in May 2024
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Reviewed: May 14, 2024
Ryan
United States of America6 Reviews3 helpful votes8.0“Like the Terminator, I’ll be back.”- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Not enough room for breakfast. Great food but the line for waffles was always too long. Other than that not much of to complain about
The hotel has more amenities than I expected. There were was a full refrigerator, dishwasher, and cutlery like an extended stay hotel. The location had a lot of great food and entertainment options. There was a heavier inflow of traveler this weekend with graduations and proms at the same time but the floors were relatively sound resistant.
Stayed in May 2024
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Reviewed: May 13, 2024
Valerie
United States of America5 Reviews9.0“Our stay was very pleasant. My daughter and I met for a graduation and Mother’s Day.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Needed more pillows. Minimum should be 4 in a king size room with a pullout bed.
The location, cleanliness,mini kitchen setup and breakfast.
Stayed in May 2024
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Reviewed: April 29, 2024
Roxanne
United States of America4 Reviews9.0“Excellent stay”- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I booked two rooms. Unfortunately they were far apart. One on the second floor the other on the fourth floor so we had to decide how to split the kids. I would thought they would book the rooms close together since they suggested the rooms to book for our size family.
The rooms were spacious and comfortable. Will be back again
Stayed in April 2024
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Reviewed: April 29, 2024
Hutcherson
United States of America7 Reviews10“Home2 is a perfect name!”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pool water was a little too murky for my taste.
Beautiful hotel, love the layout and room amenities. Room was clean and stocked properly, front desk staff was professional and efficient. Location was perfect!
Stayed in April 2024
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Reviewed: April 25, 2024
Heather
United States of America1 review9.0“Great value for a large, clean room.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast Sunday didn’t have a lot, no cereal :(
Big comfortable rooms
Stayed in April 2024
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Reviewed: April 24, 2024
Marianne
United States of America30 Reviews9 helpful votes8.0“Quiet and pet-friendly!”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was pretty bad, on lowest end of basic. Ultra thin bath towels.
Quiet, no noise from adjacent rooms or roads (tucked away near mall, but not walkable, in mix of retail and office complex). Practical layout of room. 5 min drive to Short Pump Park w dog park and some trails incl. nature trails, made this hotel an ideal location for one night stay w our medium sized dog. Worth the 15 min detour from I-95. Many restaurant choices and all other essentials nearby. Super friendly staff and very clean. Lower pet fee than Hyatt.
Stayed in April 2024
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Reviewed: April 23, 2024
Tomas
Czech Republic10 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was slightly below average. Blanket was rough and uncomfortable.
Room was really nice. Fully working and equiped kitchen. Helpfull staff.
Stayed in April 2024
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Reviewed: April 18, 2024
Kevin
United States of America16 Reviews2 helpful votes10“Enjoyable, comfortable, and top notch service.”- • Leisure trip
- • Couple
- • King Studio Suite - Mobility Access/Non-Smoking
- • Stayed 11 nights
That our Booking.com reservation was never sent to the property, thus when we tried to check in there was no room reserved. That's when Aaron and Mya went into overdrive to accommodate us.
Aaron went out of his way to set us up in a room when our Booking.com reservation was not received by Home2 Suites. He was more stressed than we were but got us in a room and comfortable as quickly as he could. Mya, the manager, also went above and beyond in helping us confirm our lodging for the remainder of our stay. She also introduced me to the Hilton Honors program which made making reservations much better than Booking.com, and for the same rates.
Stayed in March 2024
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Reviewed: April 7, 2024
Eugenia
United States of America23 Reviews2 helpful votes10“Family friendly in a great location”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Pool was a little cool.
Great location, family friendly
Stayed in April 2024
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Reviewed: April 3, 2024
Joseph
United States of America23 Reviews2 helpful votes8.0“Location, location location.. + staff”- • Leisure trip
- • Couple
- • King Studio Suite - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
See review
Mattress can be better. Sheets too. Also no hot water. Great location. Great staff. Great room.
Stayed in April 2024
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Reviewed: March 31, 2024
Angela
Canada33 Reviews16 helpful votes10“Great place to stay.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A bit far.
We loved everything, the hotel is new. We would definitely come back.
Stayed in March 2024
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Reviewed: March 18, 2024
Ladybug630
United States of America2 Reviews9.0“Good choice”- • Leisure trip
- • Couple
- • King Suite - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast could.have been a little better
Clean, spacious room. Great sevice
Stayed in March 2024
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Reviewed: March 14, 2024
Greg
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Breakfast, Hampton Inn is better
Stayed in March 2024
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Reviewed: March 8, 2024
Marilyn
United States of America47 Reviews4 helpful votes9.0“2 night stay - okay!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Breakfast was what I expected of a hotel. It was fine,, coffee was good and offerings were typical.
Stayed in March 2024
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Reviewed: January 4, 2024
Amanda
United States of America1 review10“It was fabulous”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Breakfast and clean
Stayed in December 2023
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Reviewed: December 31, 2023
Hershel
United States of America19 Reviews10“Great stay, location, and staff”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
Ended too early
Options
Stayed in December 2023
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Reviewed: December 26, 2023
Anna
United States of America17 Reviews4 helpful votes10“We loved our stay at this hotel.”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Beautiful comfortable place
Stayed in December 2023
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Reviewed: December 26, 2023
Billings
United States of America3 Reviews9.0“Loved it very nice”- • Leisure trip
- • Group
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It was just a tad bit dirty but it was Christmas Eve maybe not enough staff
It was very comfortable
Stayed in December 2023
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Reviewed: December 19, 2023
Amanda
United States of America6 Reviews1 helpful vote10“Friendly, accommodating & will book again.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
We had a room next to elevator & it was quite noisy but I can fix that by asking for a different room next time.
The front staff were amazing, and friendly.
Stayed in December 2023
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Reviewed: November 29, 2023
Joshua
United States of America11 Reviews3 helpful votes10“Huge comfortable rooms with lots of nearby mall shopping, dining, and entertainment!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Nothing! Amazing second stay at this hotel, just like our first stay!
Huge rooms! More tabletop space than I have ever had at any other hotel. The tables on wheels were especially helpful to prepare for an event, and tucked away easily when we were done without taking up too much space. The kitchenette is great to cook or reheat food and save money by not eating out. Located next to a mall with lots of shopping, restaurants, and fun things to do. Pool is great for families. Excellent breakfast buffet with lots of different food options. This was our second stay and it did not disappoint - we will stay here every time we are in the Richmond area!!!
Stayed in October 2023
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Reviewed: November 14, 2023
Dixie
United States of America7 Reviews10“Overall pleased. Second year staying here.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Not enough wash cloths. Had to ask three separate times for those and would only give you two. Well it was two of us.
Nice location to shopping. Breakfast is a plus. Quiet this year. Was a plus having soccer kids on separate floors from other guest. They have been very noisy and annoying in past years
Stayed in November 2023
