price is to hotel compare to hotels near location

good

Stayed in December 2023

2 Treadmills weren’t working in the fitness centre

Great Lobby with lots of activities and seating. Clean pool and and gym.

Stayed in October 2023

Combining the HILTON Tru and Home 2 Suites front desks seemed chaotic for guests and staff. We arrived early at 2 PM and the process still seemed disorganized. It may be a cost cutting measure for HILTON, but very quickly there was a major back up of guests so we left and returned later to check in. Beds were OK, but not the best. Our first and last time staying with this part of the Hilton chain. We've had much better experience with Hilton Gardens over the years! Breakfast was OK, but again, there was a major back up both mornings of our stay. Design and layout made it difficult for guests and staff (who were doing their level best to keep up with demand).

Location was great, easy to get about Buffalo from location of stay. Room was comfortable and spacious enough.

Stayed in October 2023

I didn't like the bathroom door I found it hard to open

The staff were amazing. Willing to help and approachable.

Stayed in August 2023

N/A

Staff was friendly and thoughtful. Location was perfect - walkable to restaurants, a park, and movie theater; 15 minutes from the airport and 30 minutes from Niagara Falls. Accommodations are clean and accessible.

Stayed in July 2023

Plenty of room, good location, had dishwasher, microwave, sink and desk. Stayed in the queen suite for a night and it was great! Lots of food options nearby and airport was close. Their shuttle also has a 3 mile dropoff/pickup distance, so very useful!

Stayed in July 2023

That it have everything in the room

That it is close to the airport

Stayed in July 2023

nothing

breakfast was amazing, staff were great, the property was nice and it was amazing price. I was actually very surprised at how happy I was ESPECIALLY for the price.

Stayed in January 2023

We stayed at Home2 during the first winter storm that happened around Christmas and I can only say THANK YOU to all the staff who remained calm, kind and strong given the “apocalypse” circumstances. After one of the most severe storms in history, there was no way to leave the facility. The staff kept us going with food and hot chocolate being served all day. When the power went off during the blizzard, they happily helped us to access the room and offered to carry our luggage. it was definitely a challenging time that turned into a great experience because of their excellent service. 10/10

Stayed in December 2022

Was pleasantly surprised by the variety of offerings

Stayed in December 2022

Great breakfast, And Location was very convenient for travel.

Stayed in October 2022

We stayed in May at this same place which is why we came back . We didn't receive the snacks we did prior and the room wasn't very clean . There were streaks on mirrors , centipede in bathroom, furniture looked old, bed and pillows were awful .

I love the location. We stayed there in May. It's convenient bc we go to visit my son who lives there. We stay at Hilton bc of the security you feel.

Stayed in October 2022

Under construction in lobby

Room was large and had kitchenette.

Stayed in September 2022

there was a musty smell in the room and a bit noisy with the planes and highway.

the room was clean.

Stayed in August 2022

I wish someone had come in to just freshen up the bathroom and freshen up the room a little. I understand that we are in a different time but it was suggested that I go to the laundry room to ask for additional towels and toilet paper, after being there for 3 days. She was not rude, I just did not feel comfortable doing that and was not going back to my room. I did express this to the her and she said she would have some brought up. which she did, It was just a little strange to me to be told to go to the laundry room.

All in all I was very pleased with our stay. The staff was friendly, knowledgeable and accommodating. The location was perfect. I would highly recommend staying here,

Stayed in August 2022

Pillows are a little too soft

Breakfast was good

Stayed in July 2022

Outside sitting areas could be cleaner, along with hallways and elevators need a wipe down.

Very friendly staff. Renee at front desk was exceptional!! Encountered her many days. The staff working the breakfast bar were awesome, always wiping and refilling, very friendly.

Stayed in July 2022

It was a little pricey for one night, but everything was very clean and comfortable.

This hotel had the best free breakfast I've had in a long time. They had actual bagels that weren't stale or basic grocery bagels. They had a pancake machine that kept making little fresh pancakes.

Stayed in June 2022

The towels and the toilet paper didn't look organized when we first walked in.p

I liked the big parking space and the interior design of the room.

Stayed in July 2022

One bed comforter had a dirty spot. We asked house keeping for a replacement and the did great. Gave us an extra blanket/sheeting for baby crib also. Hate that the other hotels I stay at. I miss this one

Loved it being fully stocked with dishes etc. Simple things like a water bottle station made this stay awesome! Made me customer for life! Front desk stayed in touch via text. 👌 Loved the black out curtains!

Stayed in July 2022

There was some freeway noise as our room faced the freeway. Also, you could hear the person on the floor above in the middle of the night.

Great breakfast, good location. Loved the pool table and fussball table in the lobby. The beds were very comfortable.

Stayed in June 2022

Room was not what I booked and the sat night noise was alot

Location and staff was excellent .. charged more than expected and room was not what I booked

Stayed in May 2022

n/a

beautifully decorated

Stayed in May 2022

Breakfast and staff

Stayed in May 2022