3125 Wilcrest Dr , Westchase, Houston, TX 77042, United States of America
#93 of 435 hotels in Houston
Guests' ChoiceBased on 290 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
8.9
Facilities
8.7
Staff
8.7
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: May 2, 2024
Christine
United States of AmericaDidn't know about a $40 fee that wld be reimbursed if we didn't use the snack shop, etc.
Room was great.
Stayed in April 2024
Reviewed: March 24, 2024
Martha
United States of Americawould have liked a teapot or hotpot for tea
The space, lighting, kitchen
Stayed in March 2024
Reviewed: March 22, 2024
Khiet
United States of AmericaThe floors are thin. We had a complaint that we were partying but we weren’t. I could even hear people walk above me and it is quite loud in general.
The location was great
Stayed in March 2024
Reviewed: March 4, 2024
Victor
NigeriaMaybe, if the hotel takes up the responsibility of organizing in-house dining for lunch and dinner or makes proper arrangement for guests to have food supply from great restaurants .
The breakfast was quite good, and the location was very accessible. It was easy to commute to any where I was going.
Stayed in February 2024
Reviewed: March 2, 2024
Anthony
United States of AmericaWe arrived at the hotel around 1:30 pm and they were going to charge us $25.00 for an early check-in time (before 3:00 pm) but then later changed their minds and we checked-in without the additional charge.
We liked the layout of the king room. It was fairly new with lots of space to work and relax. Hotel is located near a lot of good Asian restaurants and stores. When AT&T shut down, we couldn't use Google Maps on our phones, so the front desk gal helped us out and printed out driving directions to the Space Center Houston. We would have been lost without the printed directions.
Stayed in February 2024
Reviewed: February 7, 2024
Len
United States of AmericaWalls seem thin as could hear loud music coming from room room upstairs.
It was a suite with a mini kitchen and couch. Very clean also
Stayed in February 2024
Reviewed: January 13, 2024
Vu
United States of AmericaPoor breakfast
Location
Stayed in December 2023
Reviewed: December 23, 2023
Ghazi
United States of AmericaIt was fine
Convenient location
Stayed in November 2023
Reviewed: November 15, 2023
Temilade
United States of AmericaMake guest get value for money service even in manner of approach from your front desk. The attitude of your front desk to guest is an Eyes Breaker
The facility is awesome their staffing needs mentorship on customer services and how to address guest with curtesy. We were OK with the first man that checked us in. But the lady on duty on Sunday and Monday is hostlie and very rude
Stayed in November 2023
Reviewed: November 4, 2023
Deandre
United States of AmericaThe only concern I had was, I was able to hear the people in the room next to mine
Convenient location staff is extremely friendly
Stayed in October 2023
Reviewed: October 22, 2023
Galotti
United States of AmericaBreakfast was very poor for the rate over $100 per night
The room was very spacious and the bed was super comfortable
Stayed in October 2023
Reviewed: September 25, 2023
Mohamad
CanadaNoises at night from other guests
Breakfast was great
Stayed in August 2023
Reviewed: September 15, 2023
Agustini
United States of AmericaBig and clean room
Stayed in September 2023
Reviewed: September 7, 2023
Emmanuel
CanadaBreakfast was OK but not many options for breakfast
The room is large , clean, and comfortable
Stayed in September 2023
Reviewed: September 5, 2023
Luis
HondurasThe receptionist who attended to my check in and check out was grumpy, never gave me a sense of friendliness, charged me early check in (which is fine) but made it look rude. She overcharged me $12 and when I received my bill she couldn't explain why....
Parking very good, the hotel in general very clean and spacious.
Stayed in September 2023
Reviewed: August 13, 2023
Lafi
United States of AmericaNothing
Good As expected.
Stayed in July 2023
Reviewed: August 5, 2023
Elaine
United States of AmericaI don’t recall anything I didn’t like about the hotel
Breakfast was good, location was nice, close to restaurants
Stayed in July 2023
Reviewed: June 28, 2023
Shalonda
United States of AmericaThe staff at the front, especially Bernard!! He is great.
Stayed in June 2023
Reviewed: June 1, 2023
Kuskus
NigeriaThe attitude of the staff. They are not reliable.
Breakfast was just there.
Stayed in May 2023
Reviewed: April 25, 2023
Anderson
United States of AmericaThe bed was a little hard.
The hotel was very clean, as well as the room. Hotel staff was very cordial and inviting.
Stayed in April 2023
Reviewed: April 2, 2023
Raimund
SwitzerlandI arrived 2h before checkin time and asked for check in. I was told hotel policy is a charge of USD 25 for early check in. Room was ready. So I had to wait to make a point. When general manager arrived , I was immediately checked in at no extra charge. I would appreciate a little flexibility as I had meetings schduled and needef to rush then
Stayed in March 2023
Reviewed: February 27, 2023
Daniel
United States of AmericaInitially the price was an issue when I called to book the rooms, but I went on line and found very reasonable price. This was an emergency trip, unplanned, no budget for it. But the discount on line helped!
Clean, spacious, many amenities more so other suites, and location was close to the family.
Stayed in February 2023
Reviewed: February 7, 2023
Courtney
United States of AmericaWe could have had more towels in the bathroom already instead of asking the front desk
Good location
Stayed in January 2023
Reviewed: February 3, 2023
Frederic
FranceThe issue is really that the room are very noisy due to very poor soundproofing between each room. You can even hear client in the next room snoring... When it is not worst... You share the life of the clients next to your room at any hour of the night. if your have clients with no respect it's even worst (TV turned on all night, waking up early at 3 pm with TV and worst). That makes your sleep quite difficult indeed and that impact the overall client experience in this property.
The property is clean and comfortable, the staff is very nice.
Stayed in February 2023
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