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  5. Reviews of Home2 Suites by Hilton KCI Airport

Reviews of Home2 Suites by Hilton KCI Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9500 NW Polo Drive, Kansas City, MO 64153, United States of America

#32 of 114 hotels in Kansas City

Guests' Choice

Review Score

Based on 101 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    9.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 12, 2024

    7.0
    Home2 Suites Hilton Airport
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights

    The breakfast area tables could be wiped down more often. We were one of the first ones downstairs in the morning and there were crumb's on the tables from people hanging out the night before. We had a broken window shade in our room. It would not completely close. We mentioned it to the reception desk, but it never did get fixed.

    There were several restaurants and stores within a 2-3 mile area. The room was large and had everything we needed. The breakfast was very typical of what I would expect. It had both hot and cold items.

    Stayed in April 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Only getting room cleaned and fresh linens every other day

    Location

    Stayed in March 2024

  • Reviewed: January 2, 2024

    8.0
    It was good except for the bathroom sink really.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom sink takes a long time to flush.

    Near the airport! Staff are so kind!

    Stayed in December 2023

  • Reviewed: June 13, 2023

    7.0
    Not worth the money to stay here
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there was not a hot tub and you had to sign up for rewards to be able to have wifi. WAY too expensive for the accommodations. They also took an extra $100 off my credit card and said it depends on the bank when we get it back if the room was not damaged. 🙄

    the room was spacious and the breakfast was delicious and hot!!

    Stayed in June 2023

  • Reviewed: April 11, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    N/a

    Convenience

    Stayed in April 2023

  • Reviewed: March 17, 2023

    9.0
    Happy with our stay
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The breakfast was standard, and the room could have been a little cleaner.

    The location was convenient for driving in and out of, and was close enough to some restaurants. It was still a ways from the more central KC areas, but wasn't too bad. The price was reasonable and the space we had in the room was plenty.

    Stayed in February 2023

  • Reviewed: March 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights

    Bathroom lighting

    Did not eat breakfast

    Stayed in March 2023

  • Reviewed: February 12, 2023

    8.0
    Clean, pet friendly and nice breakfast
    • Business trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, safe, quiet, pet friendly. Hot complimentary breakfast was great!

    Stayed in February 2023

  • Reviewed: January 1, 2023

    7.0
    nice hotel just the beds were not very comfortable.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the beds were not very comfortable.

    it was very clean, staff was very nice and helpful.

    Stayed in December 2022

  • Reviewed: December 29, 2022

    9.0
    Great option near KC airport
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No restaurants within easy walking distance. Bathroom soap dispensers broken both times we stayed (different rooms). We could hear people walking in room above us.

    Good place to stay near the KC airport. Very friendly staff. Bright and modern décor. Spacious rooms with kitchenettes. Excellent complimentary breakfast buffet. Large lobby for hanging out. Handy complimentary airport shuttle.

    Stayed in December 2022

  • Reviewed: December 22, 2022

    8.0
    Great place to stay while traveling through Kansas City. We will be back.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Soap dispenser in the shower was broken. Bathroom could have used a more thorough cleaning. Not the hotel’s fault, but would be nice to have a place to grab a drink after a long day of travel. Maybe sell something at the front desk?

    Staff is very friendly and welcoming. Great breakfast. Comfortable beds. Overall, the property is very nice for the price. Conveniently located near the airport. Handy complimentary shuttle service.

    Stayed in December 2022

  • Reviewed: November 29, 2022

    8.0
    I truly enjoyed our stay. It was a very nice hotel.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was very uncomfortable.

    Jerry was amazing. The breakfast was great. There was plenty of options. Location was quiet, staff was wonderful, the rooms were large and comfortable.

    Stayed in November 2022

  • Reviewed: October 7, 2022

    8.0
    good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    it was a handicap accessible but the bathroom sink and shower weren’t setup for wheelchair height. sink too high.

    spacious and clean

    Stayed in October 2022

  • Reviewed: October 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I entered and existed twice and never saw anyone at the front desk on those four pass throughs. security was questioned.

    Stayed in October 2022

  • Reviewed: September 13, 2022

    7.0
    It’s nice place to stay economically with your pet.
    • Business trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was smelly .

    Pretty comfortable stay in Kansas . Safe for the aria

    Stayed in August 2022

  • Reviewed: August 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Daily cleaning

    Stayed in August 2022

  • Reviewed: August 2, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower, specifically the shampoo and conditioner holder. The cover fell off multiple times when using it to dispense the contents.

    I liked the pet friendly atmosphere, but the pet waiver they had me sign mentioned a dog park on the premises, but none existed.

    Stayed in July 2022

  • Reviewed: July 28, 2022

    8.0
    confusion on payment method also the manager I spoke with nor so professional
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    there was never any or very little breakfast teens and so many people

    clean and comfortable

    Stayed in July 2022

  • Reviewed: July 21, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    the small bathroom

    the living space and the sofa bed was comfortable.

    Stayed in July 2022

  • Reviewed: June 28, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights

    One thing that stands out this hotel was dog friendly, but on several occasions there was dog feces in hallways and stairways.

    This was the first time I sayed at a Home2 hotel and I was very impressed at the full size refirgerator adn microways. The hotel looks very new.

    Stayed in June 2022

  • Reviewed: April 6, 2022

    8.0
    we were really impressed with the value
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast didn’t have many options; needed more proteins

    staff, cleanliness, decor

    Stayed in April 2022

  • Reviewed: March 15, 2022

    8.0
    great location for airport
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    being nit picky the pool was the main reason we picked this place and it was being looked at. They did let us use the holiday inn pool in the same parking lot however.

    We needed a room to head out to the airport early in the morning and the location was very convenient. The room was spacious and the front desk was very friendly.

    Stayed in March 2022

  • Reviewed: January 21, 2022

    8.0
    Very reasonable hotel for the space afforded by the suite. Close enough to downtown.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    See above.

    The staff was excellent. We arrived at 3AM due to bad weather and called to let them know. They were warm and accommodating. The breakfast was sufficient. I have had much better breakfasts at other Home2Suites. The beds didn't have warm enough coverlets (or big enough?) for the weather. I also didn't think these beds were as comfortable as usual.

    Stayed in January 2022

  • Reviewed: December 27, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    spacious rooms; good breakfast; nice pool

    Stayed in December 2021

Showing 1 - 25

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