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  5. Reviews of Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria

Reviews of Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

121 Riverchase Parkway East, Hoover, AL 35244, United States of America

#6 of 15 hotels in Hoover

Guests' Choice

Review Score

Based on 233 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.2

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 22, 2024

    8.0
    Practical location to my class reunion. The staff are very pleasant n professional.
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Please see above . More veg / fruit choice . I found out - the hard way - my room’s shower handle is swapped , ie - hot is cold and vice versa. ( room #313), I have peeling wall paper but the bed is very comfortable.

    Breakfast was served on styrofoam plates n bowls w plastic ware, not very environmentally practical. More fresh fruit would be welcome. I’m assuming the type of food choice is due to budget restrictions. I enjoyed eating warm food and coffee and the setting is pleasant Staff are all very pleasant.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    I would definitely stay here again during my visit to Birmingham!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could have had more kid friendly options like waffles or pancakes. The pillow were too soft for my liking. Shower knob would not turn all the way off unless really forced and water was not as hot as I like.

    The location was great and very close to the things I was in town for. The staff that checked me was very friendly and helpful. Room was very spacious and clean. Bed was comfortable too.

    Stayed in May 2024

  • Reviewed: April 11, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the fact that our room door was broken, it wouldn't lock all you had to do was push the door open and it opened. Then the bad part was, the hotel was completely sold out. Had maintenance not been on the premises and came and fixed the door "where would me and my husband gone" "how would we have been accomodated" our safety is our top priority. I think they should pay more attention to details like this. Like we didn't even use the room key, just push the door and it opened right on up for you. Not safe at ALL

    We didn't even wake up early enough to eat breakfast and the location of the room was in a central location to everywhere were we visited.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Great hotel in a nice location.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room shower was very hard to turn off

    Breakfast was great! Enjoyed the variety.

    Stayed in April 2024

  • Reviewed: January 2, 2024

    8.0
    Stay was good, enjoyable along with a stress free check in and check out process.
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Having only 1 elevator for the whole property.

    The convenience of the location.

    Stayed in January 2024

  • Reviewed: November 26, 2023

    8.0
    Great location and effortless stay.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could be better. Kind of bland but not the worse.

    Staff very helpful. Location is as quiet; rooms were great. Parking very easy and accessible. Beds we’re comfortable.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    8.0
    Overall good stay
    • Leisure trip
    • Family with young children
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff not very knowledgeable about booking.com, attitudes not very friendly while resolving issues.

    Clean rooms

    Stayed in November 2023

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that at night the back entrance door was unlocked for anyone to walk in.

    The front desk was friendly and helpful. The location was perfect, and the free breakfast was amazing.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    9.0
    It was good I spent my anniversary weekend here and definitely coming back
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good

    Clean and quiet

    Stayed in October 2023

  • Reviewed: October 29, 2023

    8.0
    We had a good stay, just wish check in could have been a better experience for us.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When we checked in, we were given a room key. We got to our floor and the key wouldn’t work. My husband went back down to get the key fixed and when he got back upstairs and opened the door, the room had other people’s personal belongings inside and was uncleaned. It was very frustrating as we had been waiting 30 minutes to even get inside our room.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    It was a short distance to our concert and felt safe!
    • Leisure trip
    • Travelers with friends
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room they gave us, the toilet was broke. Had to move to another room. 2nd room had issues as well. Mold in shower area, toilet paper holder fell out of the wall, curtains full of holes and falling off the curtain rod. Ceiling fan did not work at all. Hilton needs to do better.

    The staff was exceptional! Very polite, kind and accommodating.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Loved it , will stay there again!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    Nice location, easy parking .

    Stayed in October 2023

  • Reviewed: August 15, 2023

    9.0
    This hotel is on our short list for future stays in Bham.
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Large clean bathroom with single sink and older style climb in tub/shower combo. No ventilation over toilet area.

    Suite 321...clean functional bedroom and kitchen. Comfortable king bed. Both ac units cooled well in 100 degree heat. Very cold fridge. Adequate cups, plates etc for kitchen Entire hotel appeared clean. Included breakfast on par with expectations. Very quite suite at far end of this single hallway hotel. This hotel has multiple locked security doors so parking close to an entrance was easy. Plenty of parking during our visit.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    I couldn't check in at 12:30 when I arrived.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Breakfast should close at 10 am.

    Bedroom Comfort and space.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Humidity in bathroom too high

    Overall good, but the rooms were humid and bathroom towels would never dry.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    Attractive property on the perimeter of town.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The curtains and furnishings were tired and a bit dated. It seemed distant from restaurants and shops.

    It was easy to get to. The property was neat and well-tended outside and in the common areas. The breakfast are was clean and abundant food was provided. The room was big.

    Stayed in June 2023

  • Reviewed: July 3, 2023

    8.0
    Great place to relax and enjoy family time
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The Staff was very helpful and welcoming

    Stayed in June 2023

  • Reviewed: May 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Stayed in May 2023

  • Reviewed: May 22, 2023

    8.0
    it was a great stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    seems the show faucet was hard to control

    the love that I felt !😉

    Stayed in May 2023

  • Reviewed: May 1, 2023

    8.0
    the incredibly excellent staff made up for the slightly outdated facilities
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    kitchen light switch was faulty and toilet ran all night, only one elevator which was incredibly slow.

    very convenient and staff was incredibly nice. slightly outdated but really not bad. would stay again

    Stayed in April 2023

  • Reviewed: February 21, 2023

    9.0
    The Staff there is wonderful!
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking. After a certain time we couldn't find a parking space

    The staff was great.

    Stayed in February 2023

  • Reviewed: November 8, 2022

    9.0
    great experience, would stay again
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    very roomy, lots of amenities

    Stayed in November 2022

  • Reviewed: October 14, 2022

    9.0
    Enjoyable, relaxing, affordable
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Nothing specific.

    Breakfast was abundant and tasty. Room was clean and receptive. Overall atmosphere was pleasant and inviting.

    Stayed in October 2022

Showing 1 - 25

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