Reviews of Homewood Suites By Hilton Chicago Downtown South Loop This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
59 E. 11th Street, Chicago, IL , Chicago Loop, Chicago, IL 60605, United States of America
#105 of 182 hotels in Chicago
Guests' ChoiceReview Score
Based on 697 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
9.0
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Facilities
8.4
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Staff
8.4
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Value for money
8.0
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Free WiFi
8.2
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Reviewed: May 13, 2024
Amber
United States of America1 review9.0“Would definitely stay again.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was the only thing we didn’t like during the stay as it lacked taste and flavor.
Stayed in May 2024
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Reviewed: May 6, 2024
Alfredo
Argentina31 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
el check in
luminoso
Stayed in April 2024
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Reviewed: April 20, 2024
Mardell
United States of America10 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Had to wait quite a bit for valet service each time we went somewhere. A LOT of chemicals in the pool/hot tub
Location worked out great for the things we wanted to do. The breakfast was good but I also recommend getting there soon after the doors open. Really liked having plates, microwave, and fridge for kids to eat leftovers and snacks.
Stayed in March 2024
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Reviewed: April 18, 2024
Kimberly
United States of America10 Reviews8.0“Perfect location, spacious living room and bedroom. Breakfast is fine.”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Receptionists should smile more, AC is loud, no ballpen available in the room, conditioner container is empty
Close distance to tourist destinations like navy pier, chicago 360
Stayed in April 2024
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Reviewed: April 14, 2024
Sara
United States of America2 Reviews7.0“Hastle”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Was put on hold for long period of time to confirm my reservation, which they claim to not have. When we arrived for late check in (confirmed ahead of time) exterior doors were locked. Upon arrival they had 2 reservations for me instead of just the one they lost. Still have not received my email receipt.
Stayed in April 2024
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Reviewed: April 6, 2024
Justin
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Hot tub was very scuzzy. There was a large group of unruly kids(20) that were irritating while in the pool/hot tub and during breakfast. Kitchen sink didn't drain well and dishwasher didn't work. Also the battery for the door died and had to wait for 30min to have someone open it.
Nice room. Location near shedd. Good breakfast.
Stayed in March 2024
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Reviewed: April 5, 2024
Ellen
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The pool was extremely small and way, WAY, too crowded with not nearly enough seating. Also, the complementary breakfast was a madhouse anytime after 7:30 am. Again, not enough seating and a bit chaotic.
Room size is great and so are the large windows. Full size fridge with microwave and stovetop were great for our family. Loved the hot coffee in the lobby!!
Stayed in April 2024
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Reviewed: March 22, 2024
Adam
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The building seemed outdated. The elevator broke down and the plumbing was not very good.
Clean, good location.
Stayed in March 2024
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Reviewed: March 18, 2024
Broshears
United States of America1 review7.0“Ok'ish”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A maintenance man entered our room in the middle of the night unannounced without knocking and scared the crap out of our daughter. His explanation made no sense that it was on a list from the previous day in which we had been there the previous 2 days and not called for any maintenance
Easy to find front desk staff and valet were friendly and prompt
Stayed in March 2024
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Reviewed: March 12, 2024
2020
United States of America1 review9.0“Overall, I was very pleased and would stay here again.”- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Didn't like having to join Hilton Honors rewards program to use the "free" wi-fi. And I mentioned the small dining area.
Breakfast was tasty and plentiful, but the dining area is a little small. The first day I went it was very crowded and difficult to get a table.
Stayed in March 2024
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Reviewed: March 11, 2024
Cr
Canada12 Reviews8.0“Great for first night awful for the last night”- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
The fact that there were children booked on the 9th floor and they kept me and my partner up all night, their back and forth and hallway talks were non stop 9pm until 7am… that put a dent in the fact that the receptionist didn’t know how to select security rounds to be done REGULARLY when a group like that is checked in + they should have been placed on a dif part knowing they would be a noxious in their behaviour, keeping clients awake during night time(disrespectful from the other clients’ part); that is a negative point and I won’t stay here again bc of that…
The first 6 nights there was silence and the location is absolutely central at a decent price WITH breakfast included, for me those were all pluses.
Stayed in March 2024
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Reviewed: March 4, 2024
Brianna
United States of America12 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Comfy bed & lighting. City views were great.
Stayed in March 2024
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Reviewed: February 28, 2024
David
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Lack of waffles or pancakes with the breakfast. AC vent in room aimed right at the head of the bed and was getting hit constantly in the face with cold air
Bed was comfy, room was warm. Everything was clean. Fantastic restaurant right off the lobby.
Stayed in February 2024
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Reviewed: February 22, 2024
Rob
United States of America2 Reviews8.0Very Good- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Elevator crowds, at bkfst time
Location, cleanliness, newness, value
Stayed in February 2024
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Reviewed: February 15, 2024
Sarah
United States of America7 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
the hot tub was not working . there was no mention of any kind about the security deposit . i did not find out about the extra cost until i arrived. had i known about the deposit ahead of time it would of been no issue but to find out last min was very upsetting . i like to know my entire total deposit and all up front it helps to manage funds while out on a trip .
cleanliness size of the room the view from the room
Stayed in February 2024
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Reviewed: February 13, 2024
Jethzabelle
Puerto Rico5 Reviews8.0“Excellent service from the people in the front desck”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Did not clean the room during or stay
Location and service from the Star
Stayed in February 2024
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Reviewed: February 5, 2024
Whitney
United States of America1 review7.0“Great location, clean and pleasant interiors, crowded facilities, but good experience overall.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The pool was a bit disappointing. The large pool and hot tub/spa were full of kids under 10 screaming and splashing late at night / early in the morning. Totally understand that crowding is tough to control and know how much pools are for kids and don’t want to diminish that, but would have appreciated an hour or two of adult swim, even if it was at a late hour or just more enforcement of the 16+ rule for the hot tub/spa! (There were several kids w swim diapers crammed into the hot tub, everyone was a bit uncomfortable) The pool facilities were a big draw to your location for us, so this was disappointing.
The breakfast was exceptional! Great friendly staff and awesome kitchen view. The room was clean, spacious and comfortable! I also loved the location. Great ease of access to public transportation & Michigan Ave, and there were a lot of great parking options.
Stayed in February 2024
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Reviewed: February 4, 2024
Gilad
Israel40 Reviews1 helpful vote8.0“great location and very large and comfortable rooms”- • Leisure trip
- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
On some of the nights there was loud noise in the corridor from other visitors in the middle of the night that took some time to subdued
The room was big and comfortable, Staff was friendly and helpful
Stayed in January 2024
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Reviewed: January 29, 2024
Nicole
United States of America1 review7.0“Sufficient as a sleeping place while exploring the nearby museums”- • Leisure trip
- • Family with young children
- • King Studio - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Loud guests on our floor, music until late
Close to museums
Stayed in January 2024
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Reviewed: January 29, 2024
Daniel
Israel1 review7.0“great. but the food was not so much”- • Business trip
- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 6 nights
For me, breakfast was bad. i really dont like to eat from plastic plate and silver and it felt really industrial
Stayed in January 2024
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Reviewed: December 18, 2023
Carlos
United States of America3 Reviews9.0“Excellent place to stay!!”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
2 of the 3 doors makes a loud squeak noise, and it bother in the night going to the bathroom , i request in lobby to fix it nobody came. But is easy to take care that.
Good size rooms, very clean, comfortable, big size TVs, i was not expecting a small and full equipped kitchen i really like that! and the view to the lake with those big windows it's awesome! Definitely will come back!.
Stayed in December 2023
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Reviewed: November 28, 2023
Elizabeth
United States of America17 Reviews2 helpful votes9.0“Great location: neighborhood with grocery stores and restaurants, very close to train and bus lines”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
No complaints; it was a great stay and we will stay here again.
Great room and excellent location for our purposes - very close to the red line. The breakfast was well stocked and the staff was very professional. We had a few people on our floor who were being loud and smoking; when we reported that to the front desk, they addressed the issue promptly.
Stayed in November 2023
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Reviewed: November 28, 2023
Stephanie
United States of America3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
Nothing - everything met expectations.
The staff were really nice. The location was perfect. I had laid a second blanket on the bed because I get cold, the next day when I came back to my room the blanket was gone - house keeping had replaced it with a different blanket when they made my bed that day. I thought that was really thoughtful.
Stayed in November 2023
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Reviewed: October 14, 2023
Aiday
Kyrgyzstan3 Reviews2 helpful votes8.0“It was a great 🔥”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Cleaning was not sufficient
Location and room
Stayed in October 2023
