161 Ottawa Avenue Northwest , Grand Rapids, MI 49503, United States of America
#10 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 329 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.0
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Sheri
United States of AmericaPool, Rooftop, and lounge not open
Everything except that the pool, Rooftop, and Lounge were not open
Stayed in May 2024
Reviewed: May 6, 2024
Jamie
United States of AmericaThe rooftop bar was not open but was advertised. We paid for parking but the card never worked.
The location of hotel is great and the room is like a mini apartment and very clean.
Stayed in May 2024
Reviewed: April 21, 2024
Shaneen
United States of AmericaNothing that I could really think of. Overall, it was a well-rounded experience, nothing to complain about.
I liked the room and the location of the hotel. It was central to everything in the downtown area, and you could walk to all the restaurants and places you need to get to.
Stayed in April 2024
Reviewed: April 12, 2024
Sara
United States of AmericaLobby was upstairs. Very awkward and a little inconvenient. Parking was an added $38 when it costs $3 to park on the street.
Location
Stayed in April 2024
Reviewed: March 27, 2024
Teresa
United States of AmericaN/A
perfect location
Stayed in March 2024
Reviewed: March 26, 2024
Allison
United States of AmericaNeed more towels in the guest rooms and pool area
The location was perfect! We walked to our event at Van Andel and easily found somewhere to walk to for dinner. The hotel was a very cool mix of modern and old. The pool was great for our kids. Breakfast was great and the breakfast staff was very friendly. Fitness center was well-equipped and clean. We will definitely stay again when we visit the area.
Stayed in March 2024
Reviewed: March 11, 2024
Sara
United States of AmericaThe only complain I have it the parking key only worked for the parking and my understanding was it also worked for the room, which was a minor thing but everything else was great
I like that it was close to a lot of good local places
Stayed in March 2024
Reviewed: March 1, 2024
James
United States of AmericaNothing
Everything
Stayed in February 2024
Reviewed: February 27, 2024
Victoria
United States of AmericaFine. Spacious room, comfortable. Close to the convention venue. Staff very nice.
Stayed in February 2024
Reviewed: February 23, 2024
Carlos
United States of AmericaNothing
Very nice
Stayed in February 2024
Reviewed: February 23, 2024
Hileman
United States of AmericaNothing.
Room was beautiful, spacious, and spotless. Location was ideal for attending a concert at Van Andel arena. I accidentally left my jacket in the room upon checkout and the staff followed up and assured it made its way to a shipping company to get it back to me. This attention to customer service was much appreciated!
Stayed in February 2024
Reviewed: February 20, 2024
Kathy
United States of AmericaN/A
Great location and lovely accomodations.
Stayed in February 2024
Reviewed: February 19, 2024
Brittni
United States of AmericaThe breakfast could use a little help. Would have liked to see fresh fruit
The convenience of the area
Stayed in January 2024
Reviewed: January 30, 2024
Aurora
United States of AmericaClean and walking distance to what we had planned.
Stayed in January 2024
Reviewed: December 29, 2023
Rachel
United States of AmericaPaying $35 for parking
Location and whole ambiance
Stayed in December 2023
Reviewed: December 4, 2023
Gustavo
United States of AmericaLower rooms are quite claustrophobic and not much private.
In Downtown Grand Rapids and parking in the same building
Stayed in October 2023
Reviewed: November 7, 2023
Vanetia
United States of American/a
Was not aware of the additional fee for parking. However, was very pleased that the parking structure was right at the property and I could safely walk into the hotel from the structure.
Stayed in November 2023
Reviewed: November 6, 2023
Valerie
United States of AmericaIt can be pricey but you do have to think about the location and the lovely breakfast they offer.
The walk to the Devos Hall was definitely great. With a no more than a 5 min walk. Location is perfect. The staff where wonderful too. The size of the room was great.
Stayed in November 2023
Reviewed: November 6, 2023
Dawn
United States of AmericaThe room was well suited to our needs and was very clean. The location was very excellent.
Stayed in November 2023
Reviewed: November 2, 2023
Gerald
United States of AmericaYoung man at front desk was not helpful and short with us.
Big rooms, very clean, and great location.
Stayed in October 2023
Reviewed: November 2, 2023
Straley
United States of AmericaExpensive parking.
Location. Comfortable.
Stayed in November 2023
Reviewed: August 12, 2023
Colleen
United States of AmericaThe elevator situation caused some confusion. Better signage from the parking lot to the hotel and elevators would help alot.
Very nice and good sized room. We had a family wedding downtown and it was perfect to have the big kitchen. Very clean.
Stayed in July 2023
Reviewed: July 30, 2023
Mary
United States of AmericaSun deck, room
Stayed in July 2023
Reviewed: July 24, 2023
Sherri
United States of AmericaOur room was very clean and comfortable. The breakfast was great and parking was very easy.
Stayed in July 2023
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