It wasn’t close to places to eat.

Room was large and clean. Location was close to ship terminal

Stayed in May 2024

There was one cockroach in the bathroom that quickly disappeared after discovery. We didn't see any after that. Parking wasn't free and that was ok, but it was rather expensive imho.

This is a large hotel with spacious rooms. Friendly reception. The room we stayed in had its own kitchen and was otherwise neat. Normal American breakfast. The hotel is located close to Brickell station. There you can take the Metromover (free) and the Metrorail, which is very convenient. There is also a supermarket and a playground for children near the hotel. Great to stay for a few days if you want to explore Miami.

Stayed in April 2024

Some noise from train through airconditioning vent

Function hotel - seemed to be very popular with cruise passengers transitioning

Stayed in March 2024

The room was not clean.

Nice big room. Located in a nice area where we could walk to restaurants, stores and entertainment. The room had everything you would need for an extended stay but wasn’t very clean. The front desk staff wasn’t very friendly. I would have given the hotel a higher rating if the room was cleaner and front desk staff trained in customer service.

Stayed in March 2024

Pillows brutal.

Service was good.

Stayed in January 2024

Cost of Parking

Breakfast, Room and staff

Stayed in December 2023

A little old.

Breakfast was very good.

Stayed in November 2023

The location was a bit of a walk from Brickell, but not too bad

Great staff, very clean, free coffee, very spacious rooms and great value for money

Stayed in September 2023

Feel like you should have to use your room key to access elevators for safety anyone can walk in off street and get into elevators

Staff was friendly we enjoyed the complementary food

Stayed in November 2023

Pool was cloudy and looked very unsanitary. Hot water didn't work in the shower in room 320.

Spacious rooms and comfortable beds.

Stayed in October 2023

The swimming pool is little smaller.

Good helping staff; good size and comfort room, good location with reasonable parking.

Stayed in October 2023

Very old facilities. Could do with refurbishing. Please review the breakfast provided.

The glorious day is over.

Stayed in September 2023

I didn't like how you get into the hotel. It was a bit confusing.

I like the staff and the fact that there was free breakfast.

Stayed in September 2023

The parking attendant advised we could not park our own vehicle. It was valet service that was mandatory and should have been explained better which was included in the hotel room fee. The lights over the kitchenette area did not work in the room and just about every table by the window in the breakfast area rocked so badly. Our drinks almost spilled when we went to sit down.

The room was very nice and spacious. The beds slept nice and comfortable. The complimentary breakfast was good and had many varieties. The upgrades in the hotel lobby were beautiful.

Stayed in August 2023

We barely saw staff.

Room was comfy. Bathroom had everything that was needed.

Stayed in August 2023

basic breakfast and the area is really dark at night, use lift or taxi better.

Location, 10 min from metro station and large room

Stayed in August 2023

We had rude valet service. One guy was on his phone listening to it so loud it was hard for us to talk over it while the other was very impatiently waiting for us to unload. Never mind that we had a ton of luggage, food, a handicap person and teenagers. He seriously just wanted us out of his sight as soon as possible, but offered zero help. We did not have enough towels, any hand towels and no bath mat. Almost like the person cleaning our room stopped before completing it? We really needed a late checkout and all they would give is 30 minutes. Shower was leaky, no vent in bathroom so was very humid.

We loved our room. Very spacious and loved the kitchen amenities. Breakfast was very good. Location was excellent.

Stayed in August 2023

No English tea bags in the restaurant

Large comfortable rooms. So well equipped

Stayed in August 2023

Pool was closed, poor facilities in kitchen

Stayed in August 2023

Spacious and well equiped room for senior guest, excellent breakfast and very convenient location. Friendly and courteous staff. Ideal for a retreat.

Stayed in July 2023

Location better than first appeared. Staff were very accommodating

Stayed in July 2023

Problems with TV - crappy picture. They tried to replace with new one but couldn’t get it tuned properly.

Good location and room size suited whole family. Good to have cruise shuttle available as well.

Stayed in July 2023

The wifi was a turn off for us. It wasn’t reliable at all. And we kept having to log on each time we weren’t using it. Would have even appreciated more variety for breakfast rather than the same thing every morning.

Clean and comfortable. The staff were hospitable. Close proximity to areas we wanted to visit.

Stayed in July 2023

When we checked in on June 1st early morning, there was a clothing sticker on the back of the bathroom door. yesterday we checked in and there was a sticky substance on the carpet that blended well. Everything else was perfect, both situations are an easy overlook.

The property is well maintained. staff was very friendly and accommodating.

Stayed in June 2023