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Reviews of Homewood Suites by Hilton Albuquerque-Journal Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5400 San Antonio Drive NorthEast, Albuquerque, NM 87109, United States of America

#49 of 116 hotels in Albuquerque

Guests' Choice

Review Score

Based on 67 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.0

  • Value for money

    7.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 23, 2023

    9.0
    Spent a week and had a great visit.
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Accessible/Non-Smoking
    • Stayed 7 nights

    Our door had large spaces all around which let a lot of light in. Didn't seem secure. Nightly rate was quite high. It might have been because of the festival.

    The breakfast was very good. Always had fresh coffee. The breakfast to go was very handy. The cookies were so good! My husband loved his pillow! I looked up how to buy one for him but the ones I saw were dry clean only. Are yours? The bed was very comfortable.

    Stayed in October 2023

  • Reviewed: August 29, 2023

    8.0
    A very nice room in a convenient location for a reasonable price.
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 7 nights

    I definitely didn't appreciate the fire alarm at 0045 without any staff members around to provide instructions. It turned out to be related to a a specific room that staff was aware of. Sadly, no other guests in the rooms near mine responded to the alarm. The alarm didn't activate for very long but there should have been better communication by the staff to the guests. They could have stocked the room kitchen better, e.g., a strainer for pasta, and other cooking utensils.

    The rooms was spacious and very clean. The bathroom was very nice Each of the items, hot or cold, that I ate tasted well except the turkey sausage links (dry) and the orange juice (highly diluted). They offered a nice variety of items. They alternated their primary menu of hot items every other day so that the primary items weren't the same each day. For example, hot menu items A were offered Tuesday, Thursday, Saturday, Monday. Hot menu items B were offered Wednesday, Friday, and Sunday. Maintenance staff responded quickly to tighten the bolts on the legs of the wobbly kitchen table.

    Stayed in July 2023

  • Reviewed: May 25, 2023

    7.0
    great weekend spent with wonderful family.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    wasn’t really the property I disliked but the fact that one of the reasons we stay there is the pool and they decided to close it on Sat and it never reopened.

    very clean and rooms are spacious.

    Stayed in May 2023

  • Reviewed: April 6, 2023

    8.0
    was a great time with our daughter and grandkids that live in Albuquerque. We got the suite for the room to visit comfor
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    pool was a bit small and the floor stays wet and is very slick even just walking on it.

    friendly front desk staff…clean…room was perfect!

    Stayed in February 2023

  • Reviewed: March 21, 2023

    7.0
    Okay, a little overpriced for the quality.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    No bedding for pull-out bed in room, had to go and find it. Sink wouldn't drain in our room. Breakfast was not stocked well.

    Lots of space in the room and updated facilities. That it offered breakfast.

    Stayed in March 2023

  • Reviewed: December 6, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Studio Suite - Hearing Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    clean hotel and very helpful and friendly staff

    Stayed in December 2022

  • Reviewed: November 18, 2022

    9.0
    Clean and comfortable
    • Leisure trip
    • Travelers with friends
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    clean and comfortable

    Stayed in November 2022

  • Reviewed: November 2, 2022

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, comfortable, quite and friendly.

    Stayed in October 2022

  • Reviewed: March 26, 2022

    7.0
    great place. horrible breakfast.
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    frozen breakfast was horrible!!!

    great location. good value

    Stayed in March 2022

  • Reviewed: March 21, 2022

    8.0
    We will be back!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The juice was watery and the people above us were very loud. However the good definitely outweighed the bad.

    the property was clean and the staff was super friendly! definitely would come back!

    Stayed in March 2022

  • Reviewed: January 17, 2022

    9.0
    disappointed
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the shower drain was not draining so the water backed up, the bathroom smelled moldy, the sofa bed was very dirty, a lot of food crumbs under the mattress ,and I’m not sure if the sheets were changed on one of the beds because I found a feather in my bed and I thought it was a pet free hotel because my son also stepped on dog poop in the parking area next to where our vehicle was parked.. the Pool closed early so we didnt get to swim, my kids were so disappointed that it was closed so we decided to go in the morning and they closed again due to a problem in the pool so it was very disappointing.. breakfast was not what we expected so very disappointed in that too..was not worth what we paid for

    the rooms were big, felt like we were at home, the kids loved it

    Stayed in January 2022

  • Reviewed: January 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tomika was not welcoming did not direct us to our room or even let us know when breakfast was. I felt I was an inconvenience to her

    Hotel was nice room and pool were nice bed was comfy

    Stayed in January 2022

  • Reviewed: December 30, 2021

    9.0
    The suite thing was just right. Room design on balance quite satisfactory.. very efficient.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The breakfast, as mentioned . Faucet in BR was loose, refridge door needs to be hung on other (left) side.. microwave door jams into the wall .

    Breakfast was not that great. "Hot" was not quite accurate . No cold cereal one day .

    Stayed in December 2021

  • Reviewed: December 20, 2021

    9.0
    Excellent hotel.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The grab and go breakfast could of used a bit more variety. There was only one microwave to use, so waiting for a family to finish heating up their breakfast would be the same about of time to just go and get food somewhere else.

    Everything was great. The staff were friendly and inviting. The grab and go breakfast was ok. Just not as much variety of drink offers.

    Stayed in December 2021

  • Reviewed: December 16, 2021

    9.0
    enjoyable
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    workout room door would not open

    spacious room

    Stayed in December 2021

  • Reviewed: October 19, 2021

    9.0
    Great!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only negative was we didnt get enough wash clothes for our party of 3.

    The room was clean and had a little kitchen and living area attached. The breakfast was fantastic! Not many places have meat and eggs provided.

    Stayed in October 2021

  • Reviewed: October 10, 2021

    8.0
    Great location for the Balloon Fiesta.
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Accessible/Non-Smoking
    • Stayed 2 nights

    Ice machine didn’t work our entire stay.

    Location

    Stayed in October 2021

  • Reviewed: August 5, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the first room that I was giving was pretty disgusting

    I like that I was able to be place at a better room

    Stayed in August 2021

  • Reviewed: June 7, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fire alarm went off Twice in the middle of the night ....we had to gather outside....it was a fluke or someone pulled the alarm thinking they were being funny. Other than that and getting our kids back to sleep...it was great!

    The Queen Suite was great for our family of 6....super clean!

    Stayed in June 2021

  • Reviewed: May 31, 2021

    8.0
    I enjoyed the stay
    • Business trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No pool. Felt shortchanged because of that

    Breakfast was amazing. Hotel was clean and comfortable

    Stayed in May 2021

  • Reviewed: May 29, 2021

    9.0
    Great almost excellent
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was in construction when I went but good for upgrades. One of the doors in the back was completely locked and wasn’t able to go in from the lot so had to walk around.

    Close to a lot of small stores and always was clean.

    Stayed in April 2021

  • Reviewed: November 27, 2023

    10
    I enjoyed my stay, very comfortable
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I like everything

    The warm pool, the tv service

    Stayed in November 2023

  • Reviewed: March 9, 2023

    6.0
    Not what I expected.
    • Business trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    My reservations was given to someone else and front desk had a hard time checking me into another room. I had to swipe my card twiice because thei front desk computer system process did not go through & had to start all over again. Took 4-days to iron out and clear the correct payment through my bank. After getting pass the front desk, my card key didn't work on the hotel doors, i had to go back to the front desk to get the key re-set again. After opening the room It smelled of garlic so I requested another room which was a little better. I did not like my check-in process and the room smell.

    Good location, didn't have the breakfast and room size was great

    Stayed in March 2023

  • Reviewed: November 4, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    beds were comfy

    Stayed in November 2022

Showing 1 - 25

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