We had arrived by travelling 21 hrs of travel and reached hotel at 10 a.m. When I asked for early checkin the staff who was working in morning shift was not at all polite.She didn't talk politely.But the staff after the first shift at around 12.45 pm made possible for early checkin after hearing from us that we had arrived after long journey.Thanks to her.I forget to note down her name.

Cleanliness,comfort,hospitality

Stayed in May 2024

The furnishings were a bit dated.

The location was fantastic, being close to everything down town. The room was large and had everything you need.

Stayed in April 2024

room a bit dingy, pillows uncomfortable, other than that, great

Stayed in April 2024

The indoor pool with views of the city was lovely— my only complaint was that it was a bit cold. I liked the set up of the room, stocked kitchen and bathroom. My only complaints are that the shower is a bit too strong (pressure), the toilet flushing made a weird noise and I think it would be nice if you updated the TVs with some streaming services.

Stayed in April 2024

Price was very high for two night stay..@$600.USD

Very very good.

Stayed in April 2024

I didn't like the weekend atmosphere because there was a lot of people partying after 10pm and you can smell the smoke in the hallways. It wasn't pleasant for families present. I also had to go downstairs to get something and there was a lot of people just hanging out in the lobby area not waiting for cars. They were just staying out of the cold. It wasn't a comfortable atmosphere. I can see why there was security at night.

I liked the location because it was very central. I also liked how there was apperitivos for late afternoon snack. I liked the valet service and how you can text ahead of time.

Stayed in April 2024

The hotel sink was clogged and the tables could have been better. It wasn’t clean we had to clean the kitchen and bathroom. The table had stains.

Great location and accessibility

Stayed in April 2024

Nothing was wrong

Everything was good

Stayed in April 2024

I can’t say there was anything to complain about or dislike about our stay there.

Location was central to the places and activities we were looking to do.

Stayed in April 2024

The views were great from our 18th floor room. I also loved the view from the pool area though we didn’t use it on this short stay.

Stayed in April 2024

Rooms could use an update….looked worn compared to other home wood suites. Free breakfast could use an update too.

Stayed in April 2024

The elevator was broken for 2 days, the long.wait for.the elevator, and it sounds like its.going to break down with us in it.

Convenient location, friendly staff specially the.breakfast crew and morning valet. The rooms were comfortable and with the view of the chicago skyline (17th floor) Breakfast is good, but maybe change.the eggs to the option of plain or with cheese

Stayed in April 2024

breakfast

Stayed in April 2024

Streets of Chicago are noisy during the night (emergency sirens and etc.) so don't expect silence while sleeping. Sofa-bed was a bit worn down. Breakfast was included in the price, but it lacks variety and taste (except apples and yogurts). Lobby is located in the 6th floor so waiting for elevator at the entrance sometimes can be longer than expected.

Great location! Not far away from shopping, dining and generally walking around. Check-in was quick, staff was friendly. Room is big - you get separate living room and bedroom. And kitchen!

Stayed in April 2024

The price i paid is more expensive then the price on the day I arrived and i still need to pay deposit and has not been credited yet to my credit card

Stayed in April 2024

Staff should held guests to carry luggage

Overall good management

Stayed in April 2024

Windows were not closed completely (due to deformation), so noise from the street was audible.

Very good location

Stayed in April 2024

Nothing ⁹

The location.

Stayed in April 2024

Poor breakfast

Stayed in April 2024

Elevator issue

Cleanliness, Breakfast, Nice Staff

Stayed in April 2024

Elevator was being repaired so there were long wait times and crowded elevator.

Kitchenette space was perfect. Staff was very friendly and helpful.

Stayed in April 2024

We ended up parking our car in a lot close by use spot hero. Saved us money and I liked that we had access to it without having to use a valet . The elevator wait was really my only complaint but they can’t help they were trying to get the second one fixed and when they could took us up the service elevator.

Great location . Close to everything and the L. Super friendly staff. Rooms were updated and spacious . Pool was for the kids. Not very big but perfect for what we needed. Breakfast was also good.

Stayed in April 2024

The location was great. Everything was good.

Stayed in March 2024

Elevators were slow at times

Breakfast was a huge plus for us! All staff, breakfast area, check-in desk and valet were friendly and helpful!

Stayed in April 2024