2950 Sage Road, Houston, TX 77056, United States of America
#161 of 432 hotels in Houston
Guests' ChoiceBased on 1453 hotel reviews
8.0Cleanliness
8.2
Comfort
8.4
Location
9.1
Facilities
8.0
Staff
8.4
Value for money
8.1
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Alicia
NetherlandsNo security lock on the door No safe in the room for valuables Room service didn’t replace tea/coffee in room
Good location Nice breakfast Friendly staff
Stayed in May 2024
Reviewed: May 1, 2024
Sylvia
GermanyClose to Airport, super clean
Stayed in April 2024
Reviewed: April 29, 2024
Debbie
United KingdomThe front desk gentleman not very approachable
Modern bed comfy nice and clean
Stayed in April 2024
Reviewed: April 29, 2024
Qubais
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: April 28, 2024
Tonya
United States of AmericaThe room needs some upgrades. The table in the living room area was damaged. It looks like it was bitten by a dog. There was tissue stuffed in the peep hole on the door. The TV in one of the bedrooms did not work. It was reported several times, but nobody came.
The breakfast was very basic. Very few options.
Stayed in April 2024
Reviewed: April 27, 2024
Tyrone
United States of AmericaThe tightness of the parking garage. Someone scratched up the front side of my vehicle with their vehicle.
Close and convenient to everything in the Galleria.
Stayed in April 2024
Reviewed: April 16, 2024
Stephen
United States of AmericaThe swimming pool had too much chlorine.
Location next to the Galleria and major freeway
Stayed in April 2024
Reviewed: April 4, 2024
Jasmine
United States of AmericaThe location was next to the mall & the it near bus & trains.
Stayed in April 2024
Reviewed: March 28, 2024
Graham
United KingdomNo negatives
Room was clean and well appointed
Stayed in February 2024
Reviewed: March 25, 2024
Tremonisha
United States of AmericaThe clerk tried to overcharge what was quoted with booking.com. The parking fee was not on booking.com. For people that are traveling from out of state needs all details to apply. There should not be any hidden fees.
The location
Stayed in February 2024
Reviewed: March 21, 2024
Aimie
United States of Americadidn't know what days the happy hours would be - there was on when we got there on Wednesday and then nothing after that
location and very nice hotel for the price
Stayed in March 2024
Reviewed: March 18, 2024
Tracey
AustraliaBreakfast was very average but we felt it was fair for the price we paid to stay at the property, as it was a great deal. There was no ambience in the room, no music playing, just very quiet.
Very nice stay, good location near the shopping at the Galleria. Some nice restaurant and bars you can walk to nearby. Easy check-in and the Reception staff were very friendly and helpful. Room size was great and very clean.
Stayed in February 2024
Reviewed: March 18, 2024
Meshia
United States of AmericaThe only few things that I didn't like about the property was that the mattress on the bed and the couch was very thin and low those mattress felt like you were laying down on metal cots so they were very uncomfortable. I have never been to a expensive hotel and they only have one ice machine and it was on the 11th floor The pillows were so soft I felt like I couldn't get comfortable but the next day I asked for two pillows and the lady gave me two great long pillows and that helped me a lot and when i asked for them she was very nice about it but i the only thing is I had to go down to get them. Last thing is we couldn't even get a cart to unload our luggage so we had all of this luggage we had to carry from the parking garage and we had luggage for a 2 day stay to carry. So whoever owns this Hotel needs to invest on things to improve the customers stay instead of just doing the minimum but the staff is wonderful to the guests because things like this isn't their problem they just work their and people should understand that when things go wrong or isn't right for your stay don't discredit the staff . I appreciate them because after a weekend like this past weekend we experienced how the staff was so patient checking all of these people in while having a whole lobby full of people waiting to check in and everyone was asking for a cart to load or unload their luggage and then parking to check in was terrible also. So the owner of this hotel needs to be better because its alot of things that can be done to make your guests happy and comfortable The only reason I would consider this hotel is because of the staff because its other hotels in this area that's nice but I haven't experienced them yet
The Property was in a good location everything we needed was in that area we only had to go out of the area if we chose to even the church we were visiting was only 10 mins away. The staff was very helpful and friendly to us.
Stayed in March 2024
Reviewed: March 5, 2024
Coy
United States of AmericaThe sheets were of a poor quality, and they were extremely thin. Further the bathroom still had hair of the previous guest in the shower. We also expressly requested new towels and none were provided. For a hotel costing well over 100 a night I expect a bit more on the cleanliness front.
It was in a fine location. Close to where I needed to be for events, etc. Also, the suite amenities were good.
Stayed in March 2024
Reviewed: March 4, 2024
Edu
United States of Americatime to wainting
Cleaness
Stayed in February 2024
Reviewed: February 27, 2024
Leslie
United States of AmericaThe pillows were hard and flat. Very uncomfortable.
The suite was great. Kitchen, walkin shower, sitting area.
Stayed in February 2024
Reviewed: February 23, 2024
Cynthia
United States of AmericaI have stayed before and perhaps was in an updated room before because this one was a bit dingy. The elevators look a bit dingy. It was fine for my needs and it was comfortable, safe, and great to have breakfast and a kitchen... but I think certain areas of the hotels, and perhaps certain rooms, need a little refreshing.
Location, room configuration (king with sofa bed), great breakfast, friendly staff, kitchen in room and furnishings were all great.
Stayed in February 2024
Reviewed: February 21, 2024
Loresa
United States of AmericaSome outdated room amenities
Location
Stayed in February 2024
Reviewed: February 20, 2024
Tamesha
United States of AmericaIt was freezing ! February was still cold in Houston unexpectedly. We couldn’t get the heat to blow to warm the room. It stayed about 65-68 degrees in the room.
Location Price 2 bedroom 2 bathroom
Stayed in February 2024
Reviewed: February 19, 2024
Aaron
United KingdomRooms outdated and not cleaned when tag left off the door, reception evening provided frozen glass beers which were not drinkable, and breakfast was a very limited selection of 3 cooked items per day.
Good location for the galleria shopping mall, staff were very friendly and helpful.
Stayed in February 2024
Reviewed: February 19, 2024
Liggett
United States of AmericaPaying for parking but it's Houston and you pay for everything.
Room was perfect for my child's 9th birthday
Stayed in February 2024
Reviewed: February 19, 2024
Lottie
United KingdomBreakfast using disposable cutlery and plates was rather disappointing and un environmentally friendly. The restricted hours of check in concluding at 11pm is inflexible and frustrating. This process needs attention.
Great location for shopping
Stayed in February 2024
Reviewed: February 15, 2024
Cody
United States of AmericaThe garage is pay to park, and doesn’t connect to every floor. The floors were old, and needing to be replaced but not awful.
Easy walkable to the galleria. Per friendly, which was nice! Average breakfast, but complimentary. Security on site and access needed to enter and exit garage.
Stayed in December 2023
Reviewed: January 29, 2024
Dina
United States of AmericaPaying for parking and the extra $100 for deposit or whatever that was
It was a great location
Stayed in January 2024
Agde, France
Jericoacoara, Brazil
San José del Cabo, Mexico
Madrid, Spain
São José dos Campos, Brazil
Phú Quốc, Vietnam
Allentown, USA
Honolulu, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content