We couldn't get our shower to get warm so had to take cold showers. We called maintenance and they were supposed to come look at it while we were gone for the day and when we returned it still was cold and there was no follow up.

Stayed in April 2022

great location to the CHI center and to bars/restaurants.

Stayed in April 2022

My kids were disappointed that there wasn’t a waffle maker.

We loved how much space we had!

Stayed in April 2022

Nothing

Everything was good

Stayed in March 2022

Breakfast was GREAT!!

Stayed in March 2022

N/A

The breakfast was great! The staff was very pleasant and helpful.

Stayed in March 2022

The water pressure in the shower was bad, the shower made a sqealing noise when you used it, and the toilet was constantly running

Located close to the chi center

Stayed in March 2022

parking is pay to park

roomy suite full breakfast

Stayed in March 2022

The rooms ate outdated and not that nice. I won't be staying again. Had to pay for room and parking it should have been free

The breakfast was OK. The lady at front desk was overwhelmed doing to much no help

Stayed in March 2022

After making a full, prepaid booking on Booking.com (the money out of my account), the staff at the front counter claimed it wasn't properly processed and that they would have to take my card number and possibly charge me more, since Booking.com apparently gave me a discount they weren't authorized to make??? Then they immediately charged me an additional $100 for an "incident fee" at $50 per night, a charge that was not listed anywhere and never mentioned before. I asked about it and she said they weren't obligated to inform guests of incident fees and that those charges are always a surprise to all guests. It felt like I was being swindled. I would've slept in my car if it hadn't been below 0⁰ outside. And lastly, $10 for parking...per night...to park in the parking lot...of the hotel I already paid to stay at. I felt like this was bsolutely unacceptable. It almost caused me to cancel my booking and pull out, but the person I was meeting there had just arrived. After all this, she said "You want to spin the prize wheel!?" I looked a little wheel on my righr with illegible marker scratchings and unnexcitedly spun. "Two free concession items!" she said. It was $8 for a small bag of chips. Absolutely disgraceful and embarrassing prices, even for millionaires. The she said, "Or you can trade that for free parking." I gave her an annoyed look and said, "Free parking." Upon entering our room, ther was hair in the shower, pet hair on some of the furniture, the metal handle to the shower door fell off when I touched it, the toilet rocked back and forth, and the pillows were dead flat. The complimentary breakfast was less than sub par; with the sausage being sad and shrivled, the eggs totally flavorless, the potatoes soggy and cold, and featuring sliced up hot dogs as a main item. Gross.

The hot tub and pool were perfect temperatures and very comfortable. Not busy at all and very relaxing. All the staff members themselves were very friendly and helpful as far as they could be. I was not necessarily annoyed at the any of the staff for the displeasures I experienced. But Changes to their cleaning policies, safety supply checks, and booking services MUST be made.

Stayed in February 2022

The front desk night staff were extremely rude and impatient

Stayed in October 2021

Everything looks great awesome

The room, kitchen and living room everything are beautiful and clean. That’s type of place people like to stay in . All perfect and excellent awesome place especially close to the airport .

Stayed in September 2021

Loud vehicles outside on the street.

Convenient to downtown. Close to a lot of cool places.

Stayed in September 2021

Not clean enough, running out of paper towels, Kleenex, and toilet paper. Noisy neighbors, even after complaining. TV signal didn't work for half our stay... disappointed kids (and adults)!!

Better kid options for breakfast.

Stayed in August 2021

kitchenette's sink had a lot of residue and later in the day, filled up to the top with brackish water that smelled of sewage. The dishwasher had brown standing water in the bottom and still had dishes in it. The vent in the bathroom was caked with grime. The facility took care of the sink, but the same thing happened again the next day, making the the kitchenette pretty much unusable for the entire stay.

Staff was very nice. Breakfast was good. Location was just right.

Stayed in August 2021

The shuttle drivers were very nice and helpful

Stayed in August 2021

Our room was not ready when they told us it would be ready. Breakfast was less than hoped for. Front desk staff was not very friendly or honest. There were not towels available at the pool as advertised.

Parking was close to the building.

Stayed in July 2021

No Clean seal on door…….Room and Bathroom not cleaned

Stayed in July 2021

They offered a check in time of 4pm. We had called the previous day about having an early check in. Which they said they most likely could accommodate. We arrived at 330 and were informed the room wasn't not ready. That we'd have to wait till 4. Understandable. We returned at 4 and the room wasn't ready. They said the room still needed to be "inspected." After no answer as to why the room wasn't ready at their guaranteed check in time. We eventually were allowed to check in at 4:40. Which was a huge issue because we had a wedding to be at at 5. Which left us scrambling. When we got to the room, the dishwasher was full of dirty dishes. The front desk did not give us the parking pass and when we inquired about getting it they gave us a hard time claiming they had already give us one. We understand it was a busy hotel but they were completely unprepared and unprofessional. The next day at check out they offered an excuse of being short staffed. Also they charged us tax twice, once on prepayment and when we checked in. They blamed booking.com. After talking them we were able to get the charge reversed but if we had not caught it we would have been out of luck.

Beds were comfortable and hotel room was huge. Great breakfast in the morning.

Stayed in July 2021

Hotel was short staffed and unable to complete cleaning timely. Not able to get into one of two rooms booked until after 7pm. We were not a late booking. Booked well in advance and asked for rooms by 4pm.

Stayed in July 2021

Was not as clean as I was hoping and a few things were broken/missing in our room.

Stayed in May 2021

bed was very firm

Stayed in April 2023

I didn’t like we ended up having 2 separate rooms and my son ended up sleeping on the floor because he didn’t want to share a bed with his brother. the room I had booked at Homewood suites had enough spaces for everyone to have there own bed. if I would have gotten a room with 2 queens and a sofa bed the rooms wouldn’t have been joined together.

we didn’t stay here. we ended up at the Hampton Inn next door because the card system was down. breakfast was great!

Stayed in December 2022

Booking made it expensive

Stayed in September 2021