Reviews of Homewood Suites by Hilton San Bernardino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
885 East Hospitality Lane, San Bernardino, CA 92408, United States of America
#5 of 28 hotels in San Bernardino
Guests' ChoiceReview Score
Based on 544 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
8.8
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Facilities
8.4
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Staff
8.6
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Value for money
8.3
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Free Wifi
8.2
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Reviewed: May 29, 2024
Gates
United States of America4 Reviews7.0“Good but not up to my normal experience and expectations for a Homewood Suites Property.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
We were there for 6 days and our room was never cleaned. I inquired on the 4th day and I was told I had to request for my room to be cleaned. Isn’t this included in our daily room rate? By the time we left our room still had not been cleaned! We had to pull our own trash and we had to call for towels. However all other issues were quickly resolved and the staff was accommodating.
Staff were very nice and accommodating. Mirella went above and beyond to try to resolve issues that occurred. She was always pleasant and even though I could tell she was tired, she never complained and apologized for all issues that occurred. She is a Rockstar! Breana the Manager was also great and she tried to make up for our inconveniences.The breakfasts was good and plentiful. The Hotel was kept clean and neat.
Stayed in May 2024
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Reviewed: May 29, 2024
Yvonne
United States of America2 Reviews1 helpful vote7.0“Very comfortable”- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I don’t have any complaints
It is close to Loma Linda University Hospital. There are rooms that are a suite with the living area separate from the bedroom.
Stayed in May 2024
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Reviewed: May 28, 2024
D
United States of America1 review8.0Very Good- • With a pet
- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Slippery bathtub. Needs non slick method to shower. Duvet, too heavy and hot. No control over loud music and rambuxious guests who left trash everywhere. I get it was a holiday weekend, but noise needs to stop at a specific time and guests should be expected to pick up after themselves. Made the hotel look trashy. Noise also impacted my pet.
Location, grab bars in bathroom, hot breakfast, and fulfilled my request for feather pillows.
Stayed in May 2024
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Reviewed: May 28, 2024
Shannon
United States of America10 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Wish breakfast had more hot food options
Large room, full service kitchen, outdoor bbq
Stayed in May 2024
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Reviewed: May 27, 2024
Theresa
United States of America10 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Understaff especially during breakfast time
Staff are very attentive and nice
Stayed in May 2024
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Reviewed: May 20, 2024
Maria
United States of America30 Reviews11 helpful votes8.0“Comfortable hotel for our weekend while in San Bernardino for a Volleyball Tournament.”- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
There’s nothing I disliked.
I liked that the property served hot breakfast and has a pool and basketball court for the kids.
Stayed in April 2024
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Reviewed: May 15, 2024
Lopez
United States of America3 Reviews9.0“San Bernardino is a beautiful city with a lot of history. I enjoyed my visit.”- • Business trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Shower head was loose and sprayed water everywhere we had to tighten it.
Mother's Day mimosas and the balloon back drop were such a wonderful touch.
Stayed in May 2024
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Reviewed: April 9, 2024
Phonicia
United States of America7 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The ladies at the front desk were amazing. The food was good with lots of choices.
Stayed in April 2024
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Reviewed: April 4, 2024
Michael
United States of America14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
Not a "portable" breakfast.
Great but would like to see disposable plates and utensils.
Stayed in March 2024
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Reviewed: March 21, 2024
Telma
United States of America25 Reviews9 helpful votes9.0“Pleasant and very convenient stay”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Minor thing: when we arrived, we had to chase the bed clothes, pillows, etc for the sofa bed and had to do the bed because it was not done (although the room was for 3 people, it was not set up as such) the only real downside is a safety deposit that, after the stay, we have to chase whether or not was given back to you .
Check in took 5 min the hotel has everything! Spacious room, very clean, with a well equipped kitchen. Staff super helpful and kind the gym is super complete! Very good breakfast
Stayed in March 2024
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Reviewed: March 12, 2024
Brenes
United States of America1 review9.0“Breakfast was excellent!!”- • Family with young children
- • King Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Quiet, comfortable and pleasant place.
Stayed in March 2024
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Reviewed: February 29, 2024
Michael
United States of America14 Reviews9.0“Stayed here multiple times and will be back.”- • Leisure trip
- • Couple
- • One-Bedroom King Suite - Non-Smoking
- • Stayed 1 night
Very slippery shower is only knit pick.
Great Breakfast but would appreciate paper plates and disposable utensils.
Stayed in February 2024
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Reviewed: February 19, 2024
Aleksandr
United States of America36 Reviews10 helpful votes9.0“Nice place just 40 mins from ski resorts”- • Leisure trip
- • Family with young children
- • King Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
There is not much to do with small kids: area is not really walkable
Nice breakfast, street-ball court, huge parking, safe area, close to grocery stores (5 min driving), nice mountain view
Stayed in February 2024
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Reviewed: February 16, 2024
Kim
United States of America11 Reviews9.0“Would come back in a second!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Nothing!
Friendly front desk. Polite and happy. I really need this! Thank you
Stayed in December 2023
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Reviewed: February 2, 2024
Yercenia
United States of America1 review9.0“The room was spacious plenty of lighting options. The setup was good it was a very quiet ambiance. Breakfast was good. D”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
My shampoo and conditioner was running out. And I noticed until I was already in the shower. Other than that everything was good
Plenty of parking and very clean.
Stayed in January 2024
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Reviewed: January 17, 2024
Michael
United States of America14 Reviews9.0“Kitchen was what I needed for this visit.”- • Leisure trip
- • Couple
- • One-Bedroom King Suite - Non-Smoking
- • Stayed 2 nights
Dishes that I couldn't get clean and therefore, were unusable,
Nice breakfast but would like paper plates for going back to room.
Stayed in January 2024
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Reviewed: January 1, 2024
Yoko
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
We had very noisy neighbor, probably above us constantly stumping on the floor. It was so loud and and. Ever stopped. They drove us crazy. It’s not only daytime but also eves. It might have been kids or hyper and heavy adults. If that were kids, they should never be allowed to stay on the upper floors. Don’t get me wrong. I love kids but running around all the time in the room is not acceptable. We had peaceful days for 5 days but the other 2 days were very disturbing. Unless we get the top floor next time, we would not consider your hotel.
Convenient location and friendly housekeeping who is an African lady.
Stayed in December 2023
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Reviewed: December 29, 2023
Rojas
United States of America18 Reviews1 helpful vote7.0“Ok”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dirty and unclean, staff not too welcoming.
Excellent location
Stayed in December 2023
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Reviewed: December 18, 2023
Deanna
United States of America2 Reviews8.0“One night fast”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Did not like the breakfast. The man preparing was coughing all over and forgot the waffle mix, orange juice and rude.
Room and cleanliness was great
Stayed in December 2023
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Reviewed: December 1, 2023
Karen
United States of America46 Reviews2 helpful votes8.0“good location”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 4 nights
The potatoes at breakfast were not cooked all the way and the omelets did not taste real. Our room had a kitchenette but it didn't have enough silverware for even 4 people and we had to ask for extra dishes for our other 2 guests.
The breakfast was decent. Better than just a continental breakfast. The location was okay but it is where we wanted to stay due to the location of the marathon that I was running on Saturday.
Stayed in November 2023
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Reviewed: November 25, 2023
Alma
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I have always tried to stay at the Homewood. I am always pleased. I love their breakfast an enjoy their afternoon snacks.
Stayed in November 2023
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Reviewed: October 22, 2023
Librado
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Don’t really care about animals in hotel we seen animal poop in the floor of hallways.
Stayed in September 2023
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Reviewed: October 18, 2023
Rebecca
United States of America14 Reviews9.0“Accommodating staff and relaxing stay”- • Business trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Friendly staff. Clean room.
Stayed in October 2023
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Reviewed: October 10, 2023
Richard
Sweden137 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
A litteratur out dates
Good location and cmfortable rooms
Stayed in October 2023
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