Breakfast was ok but the lack of perishables - some fruit, yogurt, cheese (to combine with the egg and sausage pattie and a bagel or english muffin) would be great Hotels like these need better pillows. The feather pillows flatten out to easily. Foam are better.

Room was clean and comfortable. Shower was good.

Stayed in April 2024

It said it had been renovated in 2022 but that seems to only be partially true. Our bathroom had loose tiles and aging fixtures. The pull-out sofa mattress was quite thin; compared to the king bed it seemed unfair to make someone sleep on it.

Great space. Terrific staff. Having two rooms was nice as was the full-sized refrigerator.

Stayed in April 2024

Kitchen - Dishes were in the dishwasher. Took me some time to figure that out. I had several spoons but no spatula. I had to go buy one. Room service never happened. I had to go get towels at the front desk. I had to find housekeeping to get some coffee pods for the coffee pot. It would be great to have the room "freshened up" each day.

The hotel was clean, people were friendly, breakfast was ok. The room was good and was perfect to take care of my daughter who was recovering from surgery.

Stayed in March 2024

Ran out of pool towels a lot, and the pool deck needed a little more cleaning.

Friendly staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast!

Stayed in February 2024

The facilities look new but the rest of the hotel is outdated starting with the elevator. It’s very small. The doors to get in the hotel are not automatic so make sure you have a free hand when your bringing stuff in. The pillows on the beds need to be changed out. They are flat and uncomfortable. They also put a $250 hold on your card when you check in which is the same price I paid for 2 nights which I thought was a bit excessive.

Good location. Lots of room in the king suites. The breakfast is very nice. Beds are comfortable.

Stayed in February 2024

Could use some minor repairs in the room and nicer bed and pillows. Not the typical Hilton bed.

Was close to RIT, hot breakfast and quite place to stay.

Stayed in January 2024

The breakfast

The rooms and staff

Stayed in December 2023

The internet was not usable.

The hotel is in a convenient location. The property is well maintained.

Stayed in November 2023

Nothing

Very clean, comfortable room, and all the staff I spoke with were friendly, polite and helpful.

Stayed in October 2023

More out of the way

very comfortable

Stayed in August 2023

Insufficient trash bags, paper towels and dishwasher tabs.

Great location, breakfast was very good.

Stayed in July 2023

Bathroom tubs needed grab bars

Good suite layout

Stayed in July 2023

The breakfast looked amazing, but not so much. Seemed like I had to go to front desk everyday with small problem in my room.

Staff was exceptionally nice.

Stayed in June 2023

Bathroom fan was extremely noisy in room 224

Breakfast was so so. My grandson liked it. The coffee was very good

Stayed in June 2023

Too much chlorine in the pool. The food in the little store was expired. Not enough variety. Too expensive also 2.50 for a 1$ bag of chips. No non pork breakfast meat options.

Good size room clean quiet. The staff was extremely nice and helpful. There were a few options for food close by.

Stayed in June 2023

I only ate breakfast one morning, but it was a good selection. The staff was wonderful.

Stayed in April 2023

The breakfast was great, there was a variety of food and it was available right at 6! The pool was the perfect activity to keep toddlers happy

Stayed in April 2023

The smell of marijuana was strong and nauseating throughout the hallways and the smell eventually crept into the living area. Apparently not everyone follows the no smoking policies of the hotel.

Accommodations were ok. Clean. Lighting was ok. Bathroom and kitchenette were very nice.

Stayed in March 2023

Could hear every word of the all-night fighting going on upstairs. Noise carried through bathroom fan vent. Many unsupervised children running up and down hallways.

Breakfast was good. Excellent variety of hot and cold food and drink options. Full kitchen was handy.

Stayed in February 2023

the bleach in pool room was a bit strong for my liking. burned the eyes and kids couldn’t stand it for very long. a ventilation window would have been helpful.

very clean with friendly helpful staff.

Stayed in February 2023

the room was next to the boiler room. the noise from the boiler room woke my child up twice during the night.

Stayed in January 2023

location

Stayed in October 2022

beginning to look a little run down. hallway carpets need replacing.

location and conveniently located near family.

Stayed in September 2022

The hot breakfast was very good! The room was big. Great location.

Stayed in July 2022