We had a weird interaction with the cleaning staff urgently knocking on our door 15-20 minutes before checkout when we had a do not disturb just to ask us when we would be out. It was off putting but otherwise the staff was friendly, welcoming and accommodating.

Beautiful hotel, great location

Stayed in May 2024

Maintenance in the rooms is lacking. Air filters were caked with dust, shower heads and faucets showing considerable mineral buildup, and painting is sloppy crossing over boundaries. The towel rack was coming out of the wall and the bath spigot required two hands to rotate on and off. Wifi is not properly secured and is sporadic, often disconnecting without notice.

The location is great for walking in the gaslamp area and just two blocks away from rail (SD MTA) access. The hotel has an abundance of charm with two small elevators on the west side of the building and a beautiful staircase on the east side that leads to and from the restaurant and bar area. The bar service is friendly, and the drinks and food are good. The meat and cheese board is exceptional.

Stayed in April 2024

The elevator and the buggie to load up luggage was old so it was hard to maneuver. That’s all really.

Great location Unique atmosphere

Stayed in April 2024

Hotel staff provides excellent service. Night desk staff was very responsive. After 11:30 pm the smoke alarm in my room started beeping each minute to indicate a new battery was needed. Despite not having a ladder available to use, the desk staff and security person went above and beyond to reach the smoke alarm and remedy the situation.

Stayed in April 2024

Very expensive parking. But you can park in the public parking lot nearby.

Good location

Stayed in March 2024

Nothing

Location, room and public areas

Stayed in March 2024

Fan in bathroom, quite noisy, and not sure it even worked. Desk chair was very uncomfortable, bathroom towels were surprisingly small and felt very cheap, not soft at all. Bed pillows were tiny, typical of a much less expensive motel.

Friendly Staff, Clean building, great location. They have done a great job of working modern conveniences while keeping the old charm of the historic building. Courtyard was amazing, Balconies are a very nice feature.

Stayed in April 2024

The shops selection was very lack luster, parking was expensive compared to what I'm used to. The lack of a mini fridge really brought the room quality down. Electric ports were severely limited, and the TV was dated with limited channels of which most were news. The room would sometimes be boiling hot when we returned to it even though I had set it to 70 it'd sometimes be set to 85.

The location was probably the best thing about the hotel, I'm very happy we got to start off the night with a complementary drink, I liked the valet services, and that staff were great. I liked the AC in the room. There was always something to do in the area.

Stayed in April 2024

Outside noise later in the evening, however it was a Friday. Lots of bars and restaurants within walking distance, which could be good or bad. Could use more plugs for phone, tablet, watch.

Historical looking building. Able to walk to Petco Park.

Stayed in April 2024

It would have been nice to have more breakfast options available at the hotel but there are lots of great restaurants nearby so it wasn't a deal breaker.

A beautiful hotel in a central location and close to everything. We really enjoyed our stay at the Horton Grand Hotel and would highly recommend this to anyone, those interested in history and drawn to character hotels, who enjoy walking to different places, those coming to town for ball games or concerts. Perfect for adults and couples for sure.

Stayed in April 2024

Salt and Whisky not as advertised

Palatial

Stayed in April 2024

Didn't tell us charge for bottle water

Beautiful place, convenient transportation

Stayed in April 2024

Low water pressure in the bathroom, and the lock to my door did not work.

This hotel is always sold out when I'm in town for Comic Con, but I was in town for a concert and had to stay here. It's gorgeous, and it has an old-fashioned/historic feel to it. The big selling point was the fireplace, I just loved it.

Stayed in April 2024

We couldn’t use the atrium bc a group was filming an interview

The location was great

Stayed in April 2024

Wifi is problematic, need to log-in again every hour.

Staff is great, bar downstairs (salt & whiskey) is really nice

Stayed in April 2024

Bed was uncomfortable

Location and staff

Stayed in March 2024

Room is small

Ambiance and excellent staff

Stayed in March 2024

We had to wake up early the next morning, and they had a band that played good music, but loud and til 10pm. That's the only thing remotely negative that 8 can say.

Perfect location, clean/comfortable room, friendly staff.

Stayed in March 2024

Restaurant

Small and intimate

Stayed in February 2024

Very conveniently location. Beautiful building!

Stayed in March 2024

Free bottled water would be a nice touch but stores close by.

Great location, short walk to restaurants and quite central. Really quirky old style hotel with character, cute courtyard and balconies.

Stayed in March 2024

No breakfast, no food on the room, shower isn’t comfortable, unstable internet and house keepers speak loud and wake us up early.

Building is beautiful, employees are kind and polite, right inside a beautiful neighbor with a lot of restaurants and bars, it’s clean and quiet.

Stayed in March 2024

The room layout is relatively compact.

The hotel has a good location and is convenient to go to the exhibition hall. There are many places to eat and shop around, and the accommodation is cost-effective.

Stayed in February 2024

Towels could do with an upgrade.

Location was wonderful, beautiful building with trees and hummingbirds in the central courtyard. Staff were lovely and helpful. Very comfy bed.

Stayed in March 2024