Not well maintained. The AC wasn’t working and they couldn’t get someone to fix it. The blackout curtains were torn in places.

Location was good. We were able to experience the solar eclipse totality in their back patio area - which was great! Staff were really good.

Stayed in April 2024

Bed was no comfortable- too soft. Only 1 elevator for the whole place. Slow, lot of wait time. Difficult access from the highway. Ingress/egress was dangerous!

Loved the configuration/layout of the room.

Stayed in April 2024

I'm a state employee of the state of Arkansas you have no discount I'm also a senior citizen you had no discounts wow

I liked everything but the price and the check-in time

Stayed in March 2024

I paid over $320 for a one-night stay at a place that I could not check into until a little after 4:00 p.m.

The staff was friendly the hotel was clean the food was good the beds were comfortable

Stayed in March 2024

A lot of common areas need a deep clean, air vents, carpets, etc. There were a lot of little repairs that needed to be addressed. The most frustrating was that many of the key card readers didn't work properly. Overall, it did the job, but it wasn't worth the price.

Kids had a great time at the pool. Rooms were large.

Stayed in March 2024

Front desk people were all very helpful and kind! Rooms were clean and comfortable!! Would definitely stay here again!

Stayed in March 2024

coffee in the room was very weak

room was clean and the shower pressure was good

Stayed in February 2024

The only bad thing I can say is, the pool was out of commission and there wasn't any hot water for 24 hours in the entire hotel.

The breakfast was great. The bed and room was comfortable. The staff were very friendly. I love that there was a pet backyard. I love the laundry access. Great location and quiet neighborhood.

Stayed in December 2023

The front desk, did not know how to do check-in’s. She was there about two weeks she said. But, it probably was about a 30min time. Other than that everything thing seem to be ok.

It was very nice. Beautiful location. Was a stop for a family of 7 heading to Branson.

Stayed in November 2023

The seating arrangement and window view of Hamilton Lake.

Stayed in November 2023

Run down a bit. Bathroom door broke, air conditioner was loud and did not cool evenly. Also , no garbage can in kitchen and no coffee pot. Had to request one.

Location and style of room.

Stayed in October 2023

We couldn't get access to a pack and play portable cot and the room keys were a bit finicky.

Fabulous kind and friendly staff. Location was excellent and the room size was great.

Stayed in October 2023

The bathroom in the 2 bedroompart of our suite had problems with the tub draining. Extremely slow. Same problem with drain in the sink. Really need to staff properly on weekends when facility is majorly booked. Check -in is almost impossible for 1 person to handle. Personnel on desk was extremely friendly and competent, but when an issue arose, it backed everybody up. Check-ins, room guests, etc. Floor lamp in living area did not work.

Love the breakfast and the employees are friendly and helpful.

Stayed in September 2023

I thought it could have been cleaner. Found an old hoodie in a drawer and there was a lizard in our bathroom. 😳. Showed the front desk.

Location and the size of the rooms

Stayed in September 2023

Needs safety bars and slip mats in the showers ...my daughter slipped in the shower and hit her head on the back of the tub ..we let the front desk know and they were concerned and helpful , but this can be prevented in the future ...

Breakfast was good .. location , a little hard to get into from the street ...

Stayed in September 2023

The breakfast was good. It was in a nice location near plenty of restaurants and stores. The staff was really friendly and helpful!

Stayed in August 2023

Drains in room were extremely slow, both in the bathroom and the kitchen. Lightbulb was out in floor lamp. TV renote was missing in one of our rooms. More staffing is needed for check-in on largely booked weekends. Desk person was exceptionally friendly and helpful, but she can only do so much.

Staff was very helpful and courteous. Breakfast was outstanding!

Stayed in September 2023

Room could of been cleaner.

Stayed in August 2023

The pet fee at $75 assessment is much too expense for one night. We didn’t have a pet on our stay in August but will have a 4 year old Corgi on our return trip. .Therefore we can’t justify booking another stay on our return to Texas in September.

The property was outstanding and hotel staff was very friendly.

Stayed in August 2023

The pet deposit of $75 is ridiculous! The LaQuinta Inn charges $25! If we were on more of a fixed income there is no way we could stay at this hotel!

The clerk at the front desk upon check-in was exceptional. She went over and beyond to make us happy and she had a lovely voice and demeaner. There were no carts at the front and she went and found one and brought it to us at our car while we were unloading.

Stayed in August 2023

There was nothing

Staff was friendly and helpful

Stayed in August 2023

ac issues on the 2nd to last day- they gave us fans because there were no other rooms available almost all equipment (3/4)in work out room was out of order breakfast area was small so since the hotel was full, lots of people in a small area at once

everyone was very nice and accommodating as much as possible breakfast was very good great city

Stayed in July 2023

Laundry need more efficient laundry machine.

Break fast was very good. We loved hot springs and would like to visit again.

Stayed in July 2023

The Parking was terrible on Friday night. We went to an event on our last night at the hotel. We got back to the hotel late to find no parking spaces. I talk with the manager on duty after waiting 45 minutes for him to return. He must have been having a bad night. I am not going to argue, so we when to bed. I told them when I made the reservation that I am allergic to cats and dogs and I got up the next morning itching with a rash and trouble breathing.

The room was very nice, and f the staff was friendly. It was peaceful and quiet. We were able to rest quite. I loved being able to cook in the room. I think I will stay with Staybridge.

Stayed in June 2023