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  5. Reviews of Red Roof Inn Sutton

Reviews of Red Roof Inn Sutton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

200 Worcester Providence Turnp, Sutton, MA 01590, United States of America

#1 of 1 hotels in Sutton

Guests' Choice

Review Score

Based on 156 hotel reviews

5.1

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.9

  • Location

    6.9

  • Facilities

    5.6

  • Staff

    6.3

  • Value for money

    6.0

  • Free Wifi

    7.1

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Showing 1 - 25

  • Reviewed: April 29, 2024

    6.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds with Kitchenette Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was kind of old

    It was a nice place

    Stayed in April 2024

  • Reviewed: March 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The refrigerator was locked

    It was quiet and comfortable

    Stayed in March 2024

  • Reviewed: June 18, 2023

    5.0
    no problem
    • Business trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    good

    good

    Stayed in June 2023

  • Reviewed: May 23, 2023

    5.0
    Poor service and room condition
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night

    We did not like the service when we first arrived. I had called and made arrangements to check in at 2 o'clock and was told no problem. But when we got there we were told no early check ins. We had a wedding to attend in the afternoon and needed to check in before the wedding. The room only had 1 lamp, the plug for the other lamp was completely cut off. The door safety latch was missing. Not satisfied with the stay at all. We would not recommend this place to anyone, in fact we feel we should be refunded for our stay.

    Not satisfied with service or room.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    4.0
    Sorry would not stay again
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds with Kitchen Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of smoke was disgusting - it clung to me clothes and just made me nauseous

    As clean as it could be - appliance outdated and stained

    Stayed in April 2023

  • Reviewed: November 25, 2022

    4.0
    Dissatisfied and frustrated after canceling one of my reservations and not being refunded
    • Leisure trip
    • Couple
    • Superior King Room with Kitchenette Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    full garbage bags in the hallway all night 2 towels no tissues dirty rugs

    close to relatives

    Stayed in November 2022

  • Reviewed: October 31, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had no place to hang anything. The door was not secure. The lock was broken off. And you could see a gap around the door..I was planning to tell my wedding guests to stay there. But not now.

    Stayed in October 2022

  • Reviewed: October 30, 2022

    4.0
    I wouldn't again to be honest
    • Leisure trip
    • Group
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    The clerk at reception was pretty rude; you can only pay cash for the snacks they do have; his answer is drive down the street to the gas station if you don't like it. You cannot go out to your vehicle to get anything; they lock the doors and no one is at the desk to let you back in. Most hotels have the sliding card lock so you can come and go. We are not in a prison or should have a curfew that you cannot get back in the building that you have paid for. Overall poor experience!

    Location was okay; accessible to Worcester area

    Stayed in October 2022

  • Reviewed: October 26, 2022

    6.0
    Pleasant
    • Family with young children
    • Deluxe King Room with Kitchen Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No iron

    Stayed in October 2022

  • Reviewed: September 11, 2022

    4.0
    I stayed once, I won't stay there again.
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 1 night

    price far too high for old, outdatedfacility

    price lower than competitors

    Stayed in September 2022

  • Reviewed: September 2, 2022

    5.0
    Overpriced
    • Leisure trip
    • Family with young children
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Better price for the stay. It was double what it should have been. Butbit was late. And I was tired. So I paid .

    It was overpriced for what it was. 145 a night when I havevstayed in 2 times better for 89 a night . Must have been the location. But there was nothing around it to warrent a higher price .

    Stayed in August 2022

  • Reviewed: July 9, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not clean. Carpet was sticky.

    Stayed in July 2022

  • Reviewed: May 2, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was supposed to have a king sized bed, got two twin, disappointed there was no in room coffee, and couldn't get the tv to work

    The room was nice

    Stayed in May 2022

  • Reviewed: April 12, 2022

    5.0
    It was decent but not great.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights

    Vending machine was out of water and coin return didn't work. Tried to get Dr. Pepper instead but I got a diet Coke! Power outlet was hanging out of the wall and only 1 socket worked. Handle on desk drawer pulled right off. Should have wifi password printed on card in room. Got in late and office was closed so could not access wifi.

    I got a good night's sleep.

    Stayed in April 2022

  • Reviewed: April 10, 2022

    4.0
    Stayed one night
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hall ways smelt like cigarettes and musty order. My allergies are really bad now..

    Location was convenient.

    Stayed in April 2022

  • Reviewed: December 19, 2021

    5.0
    I needed a place close to Worcester, not too expensive got a room that I consider rather overpriced
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 3 nights

    Need someone at the desk. Plumbing needs work. Can tell it is an older facility which needs major updating. No chair to relax

    location would be good if the main road was not divided.

    Stayed in December 2021

  • Reviewed: August 23, 2021

    4.0
    Tolerable
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Two Double Beds with Kitchen Non-Smoking
    • Stayed 2 nights

    Filthy bathroom sink - drain filled with hair - I cleaned it because it would not drain otherwise - stove gas bibs were so rusted that I was afraid to light the stove - fridge top shelves were fine but bottom shelf froze my cut fruit dessert - parking close to the building had room for 4 cars - the rest had to park in a separate lot - not a problem when you're actually just going into the building, but a major problem if you're unloading or checking out and reloading

    Stayed in August 2021

  • Reviewed: August 6, 2021

    5.0
    Time hop back to the 80s
    • Leisure trip
    • Couple
    • Superior King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Just overpriced

    Staff was great but VERY overpriced considering there is no updating and felt very old motel like.

    Stayed in July 2021

  • Reviewed: July 13, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Superior King Room with Kitchenette Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was not clean. Shower had wet facecloth in it when we got there. Key cards for room stopped working twice. AC didn't work correctly. A baggie was taped to the smoke detector for some reason?? Strange smell throughout hallways with some type of air freshener covering it up. We were in the back building that was actually pretty quiet.

    It was quiet. Guess you get what you pay for.

    Stayed in July 2021

  • Reviewed: June 22, 2021

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seeing as I appreciated the hospitality so much, it’s hard to write about the problems, but I must do so. The telephone cord was broken; it didn’t remain in the handset. There were cherry pits on the kitchenette sink drain; the kitchenette contained no cooking equipment - no dining utensils, no plates, cups, nada.; a table in the room collapsed entirely when I placed something on it; the shower fixture was broken - water came out, but the water volume adjustment lever did nothing. I can’t say I didn’t have a restful night, which is the chief priority, but they shouldn’t be charging that kind of money for this quality of service.

    The host’s hospitable disposition touched me. He enthusiastically responded to my request for a handicap equipped room( I’m an amputee). The bed was comfortable. Electricity was available. WiFi was adequate.

    Stayed in June 2021

  • Reviewed: June 13, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we first arrived, the room they gave us was not cleaned. They fixed the issue by giving us a different room, which was wonderful of them. During the night when my husband would go out to smoke cigarettes, he was offered drugs and women for a good time. When we were leaving in the morning, there was a couple baggys with white substance in them by the door, and a couple small, what looked like bloody cotton pieces. The bed had what appeared to be dog hair all over it. I assume that i due to the washing machines most likely having dog hair in them, because the bedding was over all clean.

    The location is in the middle of worcester and providence right on 146. The room was clean, wifi was great, and all appliances worked. The location was quiet, even with people outside.

    Stayed in June 2021

  • Reviewed: June 11, 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet smelled very bad, there was black mold in the bathroom, bathroom floor was unclean.

    The staff was helpful.

    Stayed in June 2021

  • Reviewed: May 28, 2024

    1.0
    Worst hotel I ever stayed at
    • Family with young children
    • Deluxe Room with Two Double Beds with Kitchenette Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I understand I picked one smoking and one none smoking but the bed sheets had burnt holes in them the none smoking room smelled so bad I had to buy fresheners I also had to buy towels cause theirs where stained and dirty I was not happy at all

    Stayed in May 2024

  • Reviewed: May 14, 2024

    1.0
    The WORST - money should be refunded
    • Business trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    This was most likely the worst property and hotel/motel experience I have ever had. I would actually love to have the $121.47 payment made refunded since I actually had to sleep in my vehicle for the night. There were two active police cars patrolling all night, people in the hallways clearly having smoked dope, Noise from the room upstairs from 6 PM to the next morning -- hence the reason to move to my truck and sleep there. And then -- dogs barking, car alarms going off... and did I mention the two active police cars constantly patrollling the property all night since I saw them when I got in and out of my truck repeatedly all night. This is horrible to the point I plan to write the corporate office. Should be closed

    This was most likely the worst property and hotel/motel experience I have ever had. I would actually love to have the $121.47 payment made refunded since I actually had to sleep in my vehicle for the night. There were two active police cars patrolling all night, people in the hallways clearly having smoked dope, Noise from the room upstairs from 6 PM to the next morning -- hence the reason to move to my truck and sleep there. And then -- dogs barking, car alarms going off... and did I mention the two active police cars constantly patrollling the property all night since I saw them when I got in and out of my truck repeatedly all night. This is horrible to the point I plan to write the corporate office. Should be closed

    Stayed in May 2024

Showing 1 - 25

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