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  5. Reviews of Extended Stay America Suites - Orange County - Cypress

Reviews of Extended Stay America Suites - Orange County - Cypress This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5990 Corporate Avenue, Cypress, CA 90630, United States of America

#8 of 8 hotels in Cypress

Guests' Choice

Review Score

Based on 160 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.2

  • Staff

    7.2

  • Value for money

    6.3

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 24, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to get to front entry manyone way side streets

    Staff was real helpful allowed early check in after a long travel day.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    5.0
    Not a bad place to stay if your doing something in that area.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tweakers hanging out in the parking lot. Also saw a very weird couple sleeping in their car in the parking lot.

    It was very close to a birthday party I attended thay evening.

    Stayed in November 2023

  • Reviewed: December 6, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Limited dish ware r Tv didnt work properly was informed i would rcv 10% discount never rcv

    Staff was friendly

    Stayed in October 2023

  • Reviewed: December 4, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallways are dark and dingy. It looks very run down. The rooms are studios which are nice, but the furniture is run down and needs to be updated. The overall look and feel boarders on unsavory. I did t like that the person who was in the room the night before me was a lie to unlock the door with his key. That was a cause for major concern. I’m thankful I had the upper latch on the door but perplexed as to why his card work on the door. Did the key card system actually provide the same random access code to the same room two nights in a row, or did the front office staff not issue a new card but rather issued me a second card to the room from the last persons stay.

    Location. I have stayed there many times. It is convenient.

    Stayed in October 2023

  • Reviewed: November 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was a granola bR and coffee

    Stayed in October 2023

  • Reviewed: November 20, 2023

    6.0
    Welcome to the Third World
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Low-life people on the premises

    Location

    Stayed in November 2023

  • Reviewed: November 15, 2023

    7.0
    kitchen utensils were limited
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    tv wasnt wronging properly was offered a 10% i never rcv

    n/a

    Stayed in October 2023

  • Reviewed: November 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    they said free breakfast but all they had was small muffins and granola bars, coffee, tea and hot chocolate. I forgot packs of oatmeal but no milk. that is not really a breakfast

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Good budget option.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Our first room had some issues with paint, and pet odor. We could not stay in the room. The staff however were great and moved us to another room without an issue.

    It was an ok Room, Hotel seemed to be doing some renovations, our first room was not the greatest, but they put us in a new room without hesitation when we talked to the front desk clerk.

    Stayed in September 2023

  • Reviewed: October 31, 2023

    7.0
    I just needed a spot for the night; location and room were perfect, situation not so much
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Staff is truly pleasant and accommodating...maybe too much so. A girl who wasn't even staying there got to sit on the floor in the coffee room and charge her phone so she could call someone to pick her up. A blind man who clearly called the place his home was chatting with the clerk when I arrived (so I chatted with the girl while waiting.) I felt we were all patient as he continued for 15 minutes. But it was 11:30 PM and the next morning, the same guy was haranguing an employee for some problem with a locked door. "Acts like he owns the place." I've stayed at other Extended Stay locations, some not such great locations, but never had this sort of experience.

    I booked last minute, and was delighted that I could be accommodated. The location and my room were perfect. Staff were pleasant and accommodating. No decaf coffee was available, but there's a fast food place next door that was open for breakfast, and they had all I wanted.

    Stayed in October 2023

  • Reviewed: August 22, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The roaches. The rooms were kinda small too

    The room had a full kitchen which was nice to have

    Stayed in July 2023

  • Reviewed: July 29, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Extended stay used to be like an upper class hotel kind of like the Marriott or Hyatt but now it’s no different than motel 6 quality it seems like.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    6.0
    I really wanted to like it, as the location was good
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower head fell off & couldn’t be attached back, the refrigerator froze the things put it it, there was a large indentation in the mattress, the window wouldn’t close

    Location & it was quiet

    Stayed in July 2023

  • Reviewed: June 19, 2023

    5.0
    Decent stay .
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I think the dog piss in the stair well on the carpet and it smells like fermented urine . It’s nauseating .

    Staff was great and friendly !

    Stayed in June 2023

  • Reviewed: June 17, 2023

    6.0
    No hygiene stuff was offered, Staff was not informative. Didn't get refunded my deposit
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff, the smell

    Location was good

    Stayed in June 2023

  • Reviewed: June 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Unorganized

    Price

    Stayed in June 2023

  • Reviewed: May 30, 2023

    6.0
    Convenient and comfortable for a longer stay.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights

    My toilet was plugged up and I asked for help early in the afternoon. It wasn't addressed. I asked again in the evening, and it again wasn't fixed. The next morning I ended up having to move rooms, which seemed unnecessary; 15 seconds with a plunger would have solved the problem. I would prefer staying somewhere with daily room cleaning, and will definitely not pay $10 for it.

    The location was super convenient for where I needed to be. There was plenty of parking and the lot was well lit. Towels were readily available, provided the clerk was available at the front desk.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    5.0
    ok for a cheap quick stay
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bed was so hard and I felt the springs. didn’t get much sleep. guy who checked me in was kind of scary and was in his phone with someone the entire time.

    convenient. nice big room.

    Stayed in April 2023

  • Reviewed: April 2, 2023

    7.0
    average
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    old bath tab and shower head breakfast

    location

    Stayed in March 2023

  • Reviewed: October 31, 2022

    6.0
    Pleasant
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bath tub took a while to drain

    location

    Stayed in October 2022

  • Reviewed: September 26, 2022

    5.0
    Overpriced. Paid $203. Worth only $120
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Drab room. Uncomfortable bed. Low grade toilet paper.

    There was no breakfast. Only coffee and muffins

    Stayed in September 2022

  • Reviewed: May 15, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Really noisy place at night, lots of dogs barking in the establishment and people yelling in the corridors. It's not the staff's fault, but the walls are thin so it makes it difficult to sleep well. Room was ok, but I expected it to be more confortable for the price.

    Staff was nice and polite.

    Stayed in May 2022

  • Reviewed: April 14, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    room smelled of smoke and hallways. seamed to be a lot of full time residents. parking lot had someone living in old motor home permanently and trashy

    Stayed in April 2022

  • Reviewed: April 12, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was very limited, no ice machine, room smelled of smoke and was really noticeable in the bathroom

    Location was close to where we needed to be

    Stayed in April 2022

Showing 1 - 25

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