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  5. Reviews of Quality Inn & Suites

Reviews of Quality Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

920 DUAL HWY, Hagerstown, MD 21740, United States of America

#17 of 23 hotels in Hagerstown

Guests' Choice

Review Score

Based on 229 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.5

  • Location

    6.8

  • Facilities

    6.0

  • Staff

    7.6

  • Value for money

    6.4

  • Free WiFi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 18, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Strange people around, looking not safe

    Stayed in April 2024

  • Reviewed: May 13, 2024

    7.0
    Decent place for the money.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower in the bathroom was very hard to adjust and was leaking. The toilet didn't want to stop running after a flush till my husband fixed it.

    Breakfast was ok. Could use a few bananas. Only had apples. No instant oatmeal. Staff were very nice!

    Stayed in May 2024

  • Reviewed: May 6, 2024

    5.0
    Overall we were not very impressed with our stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The entrance we were told to come in after parking was extremely dirty and needed vacuuming badly. Breakfast was very poor. There were no eggs, no oatmeal, no bananas, no other fruit and generally not what one would expect from a Comfort Inn and Suites.

    Beds were very comfortable and the room was fairly clean as there was trash still in one of the waste cans when we checked in. We liked the price of the room.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was mainly carbohydrates with only sausage links for protien

    Good value

    Stayed in May 2024

  • Reviewed: April 16, 2024

    5.0
    Satisfactory room with nice staff.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet that flushed.

    Not great.

    Stayed in April 2024

  • Reviewed: December 31, 2023

    6.0
    I would not stay again the room it self was large and redone.
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Well, lots and lots of garbage all over the inside is been redone but the out side has a lot a lot of garbage. Drug dealer coping all night down stairs in the back of the building who was staying there. The free breakfast is only mandated to the lobby but you can order food to your room. I could not bring my autistic boy to the dining room and they denied my husband getting food for him. The entry door locks are broken so any one can come in.

    The room was just renovated.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    7.0
    It serviced it's purpose for the night. I just needed a good night sleep.
    • With a pet
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was clean and comfortable, side entrances and hallway carpet was dirty and stained.

    Stayed in December 2023

  • Reviewed: June 8, 2023

    5.0
    quality inn usually much better than this one
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    not great cleaners - dirty socks of previous occupant lyling on chair not oen for coffee at time specified

    Stayed in May 2023

  • Reviewed: May 29, 2023

    5.0
    I would not stay here again, and probably would not recommend.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location. broken table (almost fell over when placed bag on it). bathroom vent cover missing.

    comfortable bed, nice staff, clean room

    Stayed in May 2023

  • Reviewed: July 25, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Even though it was posted as a 100% non-smoking facility our room retained the odor of old smoke.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    we found blood stains on our bed. there was also no complimentary breakfast as described.

    Stayed in July 2022

  • Reviewed: July 5, 2022

    5.0
    Overnight Stay at Quality.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Entering and exiting the location (behind an international grocery store) was not easy. One chair in the room was covered with spilled dried beverage stains. Soap dish in shower contained previously used soap.

    I liked the private bathroom. The size Of the room was fine. The hallways were not noisy at night.

    Stayed in July 2022

  • Reviewed: May 14, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    probably a mold issue

    Stayed in May 2022

  • Reviewed: April 25, 2022

    6.0
    Not the best choice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed linens and furniture were clean but had obvious stains on them, bedspread had dark black stains on them. The arm chair in our room was badly stained. The refrigerator was not getting cold despite changing the setting up or down. There were other guests who were either drunk or high wandering along the sidewalks and following other guests. Grab and go breakfast was not easily grab and go. We had to wait until the front desk attendant was available to fix bags....they consisted of yogurt that was not cold a breakfast sandwich that was something that needed to be heated and a muffin. All of which came out of boxes sitting on the counter unrefrigerated. One of our rooms, the safety latch on the door was broken completely off. Two of the lamps the switch was broken off so we couldn't turn them on at all We booked two rooms and were only at this hotel for approximately 6 hours it was a last minute reservation with a late check-in and early check out the next morning. I did mention my complaints to the desk attendant and he said "yes I am aware of the stains and such in the rooms however they don't do anything when I tell them about problems. So, I don't tell them any more"

    Nice hotel, room was clean.

    Stayed in April 2022

  • Reviewed: April 24, 2022

    5.0
    disappointed in location and facility
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    fear for my life

    nothing

    Stayed in April 2022

  • Reviewed: April 23, 2022

    7.0
    we were looking for a budget place, convenient location and light breakfast
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    an odd smell

    ground floor room

    Stayed in April 2022

  • Reviewed: February 27, 2022

    6.0
    aside feom the staff it was good.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the staff was extremely rude, front desk man gave nothing but attitude to me. and room service ladies would not leave us alone.

    no one really bothers you,

    Stayed in February 2022

  • Reviewed: February 25, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    midst of remodel

    Stayed in February 2022

  • Reviewed: January 25, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only heat was from an in-wall space heater which was loud and kept me up all night.

    Room was spacious and clean.

    Stayed in January 2022

  • Reviewed: December 5, 2021

    5.0
    WIll not be coming back to this motel
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Black mold in shower corners and soap dishes in shower, dirty carpets, cigarette smoke in hallways, breakfast in a bag only, Location was reached going through downtown away from interstate.

    Comfortable king bed, quiet AC/heater

    Stayed in December 2021

  • Reviewed: December 4, 2021

    5.0
    Fair
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    lost my ear bud headphones there

    Stayed in December 2021

  • Reviewed: October 31, 2021

    7.0
    Just ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The toilet was dirty. There was a slash of blood on the wall by the sink. The mirror was dusty.

    Did not partake of breakfast. Bed was comfortable.

    Stayed in October 2021

  • Reviewed: October 22, 2021

    7.0
    Fine for a last minute overnight stay.
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean. The bed was comfortable.

    It was during COVID so we knew there wouldn't be breakfast, but we were told there would be bags with breakfast but, when we went down to get them there was nothing and no staff around to ask. There wasn't extra blankets, pillows, or towels. There were three of us 2 adults and a child. There were only 2 towels and 2 wash cloths.

    Stayed in October 2021

  • Reviewed: October 18, 2021

    5.0
    Not the cleanest
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Ground Floor/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    The overall vibe is old and rundown. There was still a used bar of soap in the shower. Towels and washcloths a little threadbare. Chips and cracked in furniture. Dirt in the corners of the bathroom tiling. Bolt missing completely off of toilet so seat didn’t stay ‘seated’. Although the facility claims it’s completely smoke-free, it hasn’t always been as it reeks throughout. The beds were comfortable and the front desk young lady when we checked in was friendly, knowledgeable, helpful and right on top of everything. Wish I would have got her name. So pleasant.

    It accepted pets with only a $25.00 fee. Front desk personal when we checked in was super.

    Stayed in October 2021

Showing 1 - 25

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