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  5. Reviews of Extended Stay America Suites - Los Angeles - Carson

Reviews of Extended Stay America Suites - Los Angeles - Carson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

401 East Albertoni Street, Carson, CA 90746, United States of America

#9 of 9 hotels in Carson

Guests' Choice

Review Score

Based on 282 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.2

  • Facilities

    6.0

  • Staff

    7.2

  • Value for money

    6.0

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 18, 2024

    5.0
    It was ok but it needs work
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the bed, and the toilet tissue

    I liked the staff a I liked the size of the room

    Stayed in February 2024

  • Reviewed: February 11, 2024

    7.0
    It looks good but it's not
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a roach in my bathroom. The bed was hard and uncomfortable. I slept on the pull out chair because it was more softer. I asked for another room but the day lady told me they had 20 people checking in so she couldn't accommodate me. They didn't have toilet paper. She told me they was running to get some. I came to relax but I'm leaving with a even more tensed up back.

    The night staff when I arrive was friendly. The room was clean

    Stayed in February 2024

  • Reviewed: February 7, 2024

    5.0
    It was a decent stay if you’re finding a place to spend a little family time.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They were always low on kitchen accessories. If you extend the stay they will have to check you out and check back in. The carpets are extremely stained.

    We were able to extend the stay while staying in the same room - didn’t have to take our stuff out of the room while doing the check out and check in process

    Stayed in February 2024

  • Reviewed: January 29, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was unclean, there were roaches in our room, the beds were extremely uncomfortable.

    The staff was amazing

    Stayed in January 2024

  • Reviewed: January 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are never of Quality LACK of CLEANING and NEVER have a Fresh Smell.. The Staff is only doing the Basic Cleaning . Never fresh roll of toiletries they are not CLEANING the rooms properly. Maybe you should think about getting a PROFESSIONAL COMPANY TO COME CLEAN..Never have clean towels. They never change tissue rolls and they keep kleenex box that has been used by the previous guest☹️☹️☹️☹️☹️☹️☹️

    The area is great

    Stayed in January 2024

  • Reviewed: January 3, 2024

    5.0
    Check in was at 3pm. When I got there, the room wasn't ready. It was an hour later before the room w
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn't eat it

    Stayed in January 2024

  • Reviewed: December 12, 2023

    5.0
    It is what it is!!!
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The thick layer of dust under the bed. The furniture was shabby, worn. The bed was lumpy, however, comfortable.

    Kitchen area Stove/Fridge

    Stayed in December 2023

  • Reviewed: October 31, 2023

    6.0
    Convenient
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door was broken hard to enter with key

    Great value

    Stayed in October 2023

  • Reviewed: September 21, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Customer service lady was sleep when I arrived she was very rude key didn't work had to go back to front desk twice for key to work if she wasn't sleeping she would've been able to do her job

    Room clean no deposit required

    Stayed in September 2023

  • Reviewed: September 20, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It is not clean. People trash is laying near stair exit and appliances and trash being left by the elevator. When you ask for towels, they don't have enough available. You have to wait till they wash them. Hallway is not kept clean. They don't keep the facility clean at all

    I just like the fact that the location is in a good spot near the freeway, and restaurants are close by.

    Stayed in August 2023

  • Reviewed: September 19, 2023

    5.0
    A roof over my head during a difficult time.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 14 nights

    Cleanliness and upkeep of the facility

    The rooms are not as advertised (pictured on the website). This is supposed to be a non-smoking facility, but every hallway smells of weed and the guests stand right at the entrance smoking. The hallway and elevator are downright dirty with all sorts of debris/dust in the crevices. On one occasion a dead lizard remained in the doorway of the elevator for an entire weekend - not good. Extended Stay has gone down extensively, but not the price.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilet was blk and gross around inside of the bowl , carpet was So gross I couldn't even take my shoes off. Hallways smelled of marijuana.

    Room was big

    Stayed in August 2023

  • Reviewed: August 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A real breakfast like the other hotels I stayed at

    No breakfast just coffee and a granola l other than that I was really good with the service

    Stayed in August 2023

  • Reviewed: August 10, 2023

    5.0
    Great location but room was dirty. I had to use my time and energy to clean what should’ve been cleaned.
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    my room was dirty!!

    easy location to find near shopping centers and food convenient area

    Stayed in August 2023

  • Reviewed: July 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There isn't anything wrong I like stay there

    How clean it was

    Stayed in June 2023

  • Reviewed: April 19, 2023

    6.0
    Over all the stay was pleasant.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    I did not have breakfast as there were a couple of bugs in the sink area that was a turn off to me as there was a possibility the hotel had a slight roach problem.

    The location was fine. I was comfortable and the room was clean.

    Stayed in April 2023

  • Reviewed: March 19, 2023

    5.0
    Won’t Stay there again
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It smelled, there was a room that was sealed off that looked like it was being treated for something. There was a roach in the hallway, and funny smell on that floor. One of the rooms I had, the refrigerator exterior was stained n the furniture was old n need to a serious update. The staff wasn’t friendly at all.

    the property was close to the location where I needed to be.

    Stayed in March 2023

  • Reviewed: December 8, 2022

    5.0
    Breakfast was package oatmeal and coffee.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    outside grounds were dirty. Elevator was dirty.

    location

    Stayed in December 2022

  • Reviewed: October 24, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The lack of staff and the rude staff members. Some parts unprofessional

    Stayed in October 2022

  • Reviewed: August 21, 2022

    5.0
    close to freeway
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    didn’t have a ironing board in room and had to get it from the front desk

    the location

    Stayed in August 2022

  • Reviewed: August 16, 2022

    5.0
    My stay was okay
    • Business trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights

    smelly

    I didn't have breakfast but fact that they offered is good

    Stayed in August 2022

  • Reviewed: July 31, 2022

    6.0
    It was ok for the price
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The facility itself was disgusting and dirty and it wreaked of cigarette smoke. It was also difficult to get additional pillows.

    The actual room was fine and fairly clean.

    Stayed in July 2022

  • Reviewed: July 11, 2022

    5.0
    It was peaceful
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had an unpleasant smell

    Did not eat breakfast

    Stayed in July 2022

  • Reviewed: June 13, 2022

    5.0
    Fair
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell was out of order!

    The room had an old stench to it. It wasn’t as clean as the pictures

    Stayed in June 2022

Showing 1 - 25

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