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  5. Reviews of Extended Stay America Suites - Los Angeles - Long Beach Airport

Reviews of Extended Stay America Suites - Los Angeles - Long Beach Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4105 East Willow Street, Long Beach, CA 90815, United States of America

#81 of 91 hotels in Long Beach

Guests' Choice

Review Score

Based on 561 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    6.1

  • Location

    7.3

  • Facilities

    5.8

  • Staff

    7.5

  • Value for money

    5.9

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 3, 2024

    6.0
    My stay here was okay besides the 1 bug I seen and rash I got and the hallways upstairs was pretty smelly everything els
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seen a bug and got a rash on my chest hallways stink very bad

    It was clean

    Stayed in May 2024

  • Reviewed: May 2, 2024

    5.0
    Although the price was good the facility itself screams shady clientele and mediocre cleaning.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room smelled like smoke. There were roaches. Breakfast items were stale. No variety.

    Price

    Stayed in April 2024

  • Reviewed: April 15, 2024

    4.0
    The staff was really friendly aside from that the property left a lot to be desired.
    • Travelers with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The roaches in the bathroom, the fact that there was no coffee in the morning no hot water for tea down in the lobby. The TV was always searching for a signal could never get a good connection.

    What I like the location. And the beds were comfortable

    Stayed in April 2024

  • Reviewed: March 1, 2024

    4.0
    Don't stay here
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel seemed sketchy, I room was not clean, bathroom was dirty, trash was not empty. Food in the refrigerator. It was to late to get another hotel because we had fussy kids. They said they provided breakfast, that was the main reason we went. It was a dry muffin , coffee and granola bars.. SOOO PISSED.. I AM NOT GIVING THIS PLACE A 4.0 MORE LIKE A 1.5

    The Guy at the front desk the day we arrived was FABULOUS! Very friendly

    Stayed in February 2024

  • Reviewed: February 26, 2024

    4.0
    Close to our venue
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled terrible. Employees seemed frazzled and overwhelmed, maybe it was a bad day.

    Location was near an event we were attending. Parking was ample and free

    Stayed in February 2024

  • Reviewed: February 25, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The facility. When we checked in, they put us into a room that looked like it hadn't been cleaned in years. There was also a plastic bag over the smoke detectors. After we said something they moved us to another room. This room was much better. While still not the cleanest, it looked newer.

    That it was less than five minutes from the airport. The staff was friendly.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like how there were holes in the wall, paint coming off the walls and bugs in the room. 2 spiders and a cockroach.

    I liked the staff that helped us with our check in and out and the bed was comfortable.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    5.0
    I would definitely go back
    • Business trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We were a group of 4 ladies we requested towels the day of our arrival, they were supposed to send them to the room they didn't we call and ask for some we were told make sure we leave the ones we used on the counter we can pick up on our way back. We were out the entire day. We were told they didn't have any...neither did we so finally after 20 minutes they found some and gave it to us.

    The location was great for our plans.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    5.0
    we were only there for a few hours to sleep but from what we saw it was not worth the price
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it was dirty and it was a hassle because when we first got there our room wasn’t cleaned so we almost didn’t have a room for the night.

    it was nice on the outside.

    Stayed in November 2023

  • Reviewed: December 31, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I asked for silverware, they didn't have any. There was a screw sticking up from the grown my spouse cut her foot on.. very noise

    Stayed in December 2023

  • Reviewed: December 6, 2023

    5.0
    Im asking purple on a date..lol
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kitchen supplies

    What I liked about my stay was the front desk lady "purple" she is amazing great all around.. and if she was single i would have seen if she was interested in dating...facts

    Stayed in December 2023

  • Reviewed: November 23, 2023

    5.0
    Lobby smelled funky, room was funky, dirty stained, soiled carpets in room.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness, police banging on doors at 05:00am. Homeless people in parking area.

    Price

    Stayed in November 2023

  • Reviewed: November 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    Close to the LB airport and my sisters house

    Stayed in September 2023

  • Reviewed: October 26, 2023

    6.0
    The staff was nice, but I can’t deal with the roaches. Especially having to pay $170.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roaches

    Roaches were present as soon as I arrived. I saw four roaches. I was so scared and had to sleep with all of the lights on. I also had to put all of my luggage on a table away from the walls, in hopes that no bugs left with me. I slept with all the lights on, so I wouldn’t wake up to critters surrounding me.

    Stayed in October 2023

  • Reviewed: August 24, 2023

    6.0
    Overall the stay was good, I just didn't like the smell. It smelled like mold.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The hallways had a terrible smell. Once I got into my room, the room smelled as well. It smelled like mold or wet carpet. The place needed to be aired out.

    The staff is extremely kind and helpful. They helped me answer all of my questions and explained the check in and check out process thoroughly.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    4.0
    Just about OK.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Strong smell of weed in hotel corridors and common areas. Room smelt a bit fusty. No kitchen equipment- had to ask for items.

    The size of the room was OK. Bed small but comfortable.

    Stayed in August 2023

  • Reviewed: July 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The place smell like smoking and weed

    Stayed in July 2023

  • Reviewed: July 21, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Found dead roaches in the cabinets

    Stayed in July 2023

  • Reviewed: July 16, 2023

    5.0
    Ok for a short one night stay.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel appeared to be doing repairs or renovation throughout. Though we chose a non smoking room, the hallway smelled of cigarettes, and the windowsill in our room was full of cigarette butts.

    Good Location. Room was clean and comfortable. Grab and go breakfast with muffins, granola bars, oatmeal, coffee and tea.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    4.0
    Needs some work.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The cleanliness, the ADA, was not really ADA compliant. Roaches and leaky toilets or urine on the floor in the bathroom it is unclear. The beds were uncomfortable. We all were very glad to get out of there in the morning.

    The only thing we liked was the location and the staff

    Stayed in June 2023

  • Reviewed: June 22, 2023

    5.0
    I probably won't stay again.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    The hotel smelled very strongly of marijuana smoke. The kitchens and rooms didn't even have cups for water, you had to request at the front desk. There was not a breakfast, just hot coffee, tea, coco, oatmeal and breakfast bars.

    The desk employees were very friendly. The bed was quite comfortable.

    Stayed in June 2023

  • Reviewed: May 10, 2023

    5.0
    not as impressive as I used to stay before
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    first nite the room I was assign the toilet bowl is making so much annoying noise and fridge as well I couldn't get enough rest

    Stayed in May 2023

  • Reviewed: March 18, 2023

    6.0
    Base camp during our move out of the area
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights

    Nothing extra in the kitchen area - you have to rent items. Total of 3 small roaches found only in bathroom. Awoke to fire alarm going off at 3am due to someone pulling it on 2nd floor. And no ice machine.

    Location, coffee, plenty of parking and the beds super comfy. Cheapest in the area. Plenty of electrical plugs & usb ports. For the most part it was quiet at night and we slept well.

    Stayed in March 2023

  • Reviewed: February 19, 2023

    6.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed wasn't great, only had 3 pillows for 2 people. Little kitchenette but no cups, dishes, silverware or cooking items such as pots or pans. No Ice machine in building. Breakfast was granola bars and package oatmeal. For 200 a night I expected a little more. But the staff was nice so there's that.

    Location was pretty close to the event we went to. Staff was really nice.

    Stayed in February 2023

Showing 1 - 25

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