4357 East Oak St, Camelback East, Phoenix, AZ 85008, United States of America
#113 of 131 hotels in Phoenix
Guests' ChoiceBased on 422 hotel reviews
5.4Cleanliness
6.1
Comfort
6.1
Location
7.1
Facilities
6.0
Staff
7.0
Value for money
6.1
Free Wifi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Jon
United States of AmericaWhen I arrived at the property the fire department was there cause there was a water leak in the building.
Nothing
Stayed in April 2024
Reviewed: April 19, 2024
Daniel
United States of AmericaThere's nothing really for me to dislike about this hotel
This hotel is in a great location, many stores and restaurants nearby. It's a great place to stay if you have kids like I do. The staff is always a pleasure to meet. Rooms are always clean and we feel comfortable everytime we stop and stay there. I would highly recommend
Stayed in April 2024
Reviewed: April 8, 2024
Tatiana
United States of AmericaThe hotel room was not clean at all with stains all over. I don't know how they got the rating they have
Front desk friendly and close to airport
Stayed in April 2024
Reviewed: March 27, 2024
Jeffry
United States of AmericaAll in above paragraph, thank you. Thank you, not
I left first night and slept In my car. I went back to take a shower and the key card didn’t even work, a dog was barking and jumping in the window next door. I went to tell staff to move me or accommodate for the issues and they were just sorry all booked excuse. Doubt it though. So I want a refund or I just fired the cc bill
Stayed in March 2024
Reviewed: March 27, 2024
Brian
United States of AmericaDirty
Got charged twice after having paid online!
Stayed in March 2024
Reviewed: March 25, 2024
Cindy
CanadaRoom very dated and felt grimy, majority of front desk staff can’t be bothered to acknowledge your existence. Breakfast included, very disappointing.
Location was good for my purposes.
Stayed in March 2024
Reviewed: March 25, 2024
Tooson
United States of AmericaStaff
Location
Stayed in February 2024
Reviewed: March 25, 2024
Richard
United States of Americaliked nothing about the facilities. The room had a funky smell. The bathroom had mold in it. The staff was not helpful at all. I had someone try to get into my room while I was sleeping. Thankfully the latch was on. When I mentioned it to the morning staff they gave me attitude and said if the latch was on no one got in. But is that the point? I asked if they have random people with keys to rooms walking around and got attitude and not apologies and we will look into it. She seemed to think it was my fault somehow that someone opened my door while sleeping. This locations staff have no personalities. I walking in at about 9pm to go to my room and the lady at the desk sat there doing nothing saying nothing for a minute or 2. Then after the awkward stare at eachother she finally asked for my reservation not a hi how are you nothing just a look like I was ruining her night. To end this I have to say this location is probably one of the worst I've ever been in. Has great potential however the staff isn't the most personable. So fix the staffs attitude and clean the facilities has possibilities but the staff that I ran into should all be let go in my personal opinion. Get people that are customer service oriented not people that don't like talking to people to do their job. I'm not trying to get anyone in trouble but I am stressing that they need to either train the people or get new people. It's not a friendly place. I definitely would never ever stay here again. It's ruined my opinion against the whole brand of yours. I most likely will never stay at any of them again. Totally soured on your brand from the 1 location.
Location
Stayed in March 2024
Reviewed: March 24, 2024
Gerald
United States of AmericaStaff at the counter was very unhappy
Quite and pool was clean
Stayed in March 2024
Reviewed: March 22, 2024
Robin
United States of AmericaEverything!
Nothing
Stayed in March 2024
Reviewed: March 20, 2024
Sampietro
United States of AmericaI didn't like anything the room's smoke awful like that didn't clean them very well I felt that the beds weren't changed and I felt that most of the staff members were very rude and racist towards me and my significant Other
I will never be saying here ever again these people are racist in unprofessional
Stayed in March 2024
Reviewed: March 16, 2024
Connie
United States of AmericaRoom was updated, bed comfortable. It's on a busy road but near lots of restaurants. Breakfast consisted of a small area in their lobby, offering coffee/oatmeal/muffins. Staff was nice.
Stayed in March 2024
Reviewed: March 15, 2024
Justin
United States of AmericaThis locations is clean and great. We checked in early.
Stayed in March 2024
Reviewed: March 12, 2024
Ricardo
United States of AmericaLack of gates or security
Location was near Costco and not far from downtown
Stayed in March 2024
Reviewed: March 11, 2024
Cipriano
United States of Americaroom was smelly cigarrete smell made my clothes smell like cigarrette smoke reserved room with a king size bed and got a queen
location
Stayed in March 2024
Reviewed: March 10, 2024
Isaias
United States of AmericaI would like to file a complaint. I paid for a king-size bed, and I denied a king size was given a two queens. Then I was given one bed upstairs when I requested ADA room the personal did not want to help me and told me that that's all they had and that what I paid for was not correct that booking was at fault I am extremely mad and I want a refund. Please contact me 6023261624 Isaias. I have not experienced anything like this
I would like to file a complaint. I paid for a king-size bed, and I denied a king size was given a two queens. Then I was given one bed upstairs when I requested ADA room the personal did not want to help me and told me that that's all they had and that what I paid for was not correct that booking was at fault I am extremely mad and I want a refund. Please contact me 6023261624 Isaias. I have not experienced anything like this.
Stayed in March 2024
Reviewed: March 9, 2024
Patrice
United States of AmericaMaintenance, cleanliness
There was nothing to like - shabby.
Stayed in March 2024
Reviewed: March 9, 2024
Shayla
United States of AmericaThey wouldn’t take cash or even a chime bank card!
They wouldn’t take cash or even a chime bank card!
Stayed in March 2024
Reviewed: March 8, 2024
Shah
United States of AmericaNight and evening shift front desk staff
Stayed in March 2024
Reviewed: March 4, 2024
Zendejas
United States of AmericaIt was very clean
Stayed in March 2024
Reviewed: March 3, 2024
Letrica
United States of AmericaAlthough they are obviously keeping the place clean, wear and tear is extremely evident. The carpet and flooring was in very poor condition, with holes and ground-in gum or other substances. A refresh is overdue for the price.
The room was quiet and had comfortable beds. The kitchen and bathroom were clean. The location was convenient for us, as we had an unexpected flight cancellation, and it is very close to the airport.
Stayed in February 2024
Reviewed: March 1, 2024
Anagabriela
MexicoThe lady at the front desk, viviana was the rudest person i have ever encountered in customer service and the opposite of helpful i told her she was being kind of rude and she just went ok. Like f you, who cares. Reading the reviews this was not just an off day for her. Why she decided to the a job that makes her this miserable is beyond me. She should not deal with customers
Stayed in February 2024
Reviewed: February 25, 2024
Gustavo
United States of AmericaI won't go there again.
The facilities were pretty old, and dirty or not working, not that clean.
Stayed in February 2024
Reviewed: February 24, 2024
Daniela
United States of AmericaThe service most of all was deplorable. When grieving the death of a family member the last thing expected was to have a rude and awful staff when asking to extend our stay. The irony is the name of this place is extended stay. The people who work here are very rude and should not be in the service industry. The room was subpar, but the worst was dealing with such an unpleasant staff all around. This is the worst hotel anyone could ever hope to stay at. I would much rather sleep in my car next time or even a tent or free outside then to ever step foot in this abomination of a building that quite literally needs to be torn down.
Nothing.
Stayed in January 2024
Reviewed: February 5, 2024
Brandy
United States of AmericaI called the hotel several times letting the front desk know that due to things beyond my control I would be running late.
I would have like to being told that the hotel did not take certain cards before taking a Lyft all the way to the hotel and then back to our pick up spot. Because of this, I almost had to sleep on the streets.
Stayed in December 2023
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