101 Edelweiss Strasse, Helen, GA 30545, United States of America
#41 of 53 hotels in Helen
Guests' ChoiceBased on 44 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.3
Value for money
8.0
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 23, 2024
Lambert
United States of AmericaNo iron and board in the room, breakfast with no meat and eggs
Alright
Stayed in May 2024
Reviewed: May 13, 2024
Hudson
United States of AmericaLoud neighbors , room smells weird
Close to town
Stayed in May 2024
Reviewed: April 26, 2024
Elsea
United States of AmericaNewly remodeled, super clean
Stayed in April 2024
Reviewed: May 28, 2024
Ann
United States of AmericaAlot of noise from next door alot of screaming at kids
The rooms was good
Stayed in May 2024
Reviewed: May 25, 2024
Megan
United States of AmericaVery dirty and there was bugs in our room and the room smelled like smoke door was hard to open and lock as well.
The front desk guy was nice
Stayed in May 2024
Reviewed: May 25, 2024
Gavin
United States of AmericaLiterally the only downside is the close proximity to the waste water facility for obvious reasons.
Either recently remodeled or very well kept.
Stayed in April 2024
Reviewed: May 23, 2024
Nicole
United States of Americamore toiletries
full fridge and freezer!
Stayed in May 2024
Reviewed: May 21, 2024
Michael
United States of AmericaVery clean and nice
Stayed in May 2024
Reviewed: May 21, 2024
Megan
United States of AmericaWe didn't have ANY hot water the whole time we were there. The maintenance man came and looked at it and said something was broken but they didn't offer to move us or offer us a discount for not having water. The lady at the front desk asked us to sign up for rewards to save us 20% off and we did and we didn't receive the 20% off.
The location was nice. It was clean. The staff was courteous. They served a nice breakfast.
Stayed in May 2024
Reviewed: May 18, 2024
Danielle
United States of AmericaThe smell in the room smelt like it was an old smoking room mixed with new paint. Wasn’t pleasant but other than that great!
Loved they redid the whole hotel. Looks really good!
Stayed in April 2024
Reviewed: May 16, 2024
Angela
United States of AmericaThe room was not as clean as it should have been. The floor was very dirty. The sheets on the bed were questionable. I was not sure they had been washed after someone slept on them because there were little flecks of dirt or something.
The room looked nice and renovated. I liked the white comforters. The breakfast was tasty.
Stayed in May 2024
Reviewed: May 16, 2024
Erin
United States of AmericaGirl at front desk was very rude at checkin. She then lied & said I smoked in the room & charged me a $250 fee. Her proof was multiple people saw me...no one could have seen me because it did not happen & ummm hello I was alone in the room! General manager will not return my call to discuss the charge. They are probably going to split the $! Also I broke out w an awful rash a couple days after my stay
Stayed in March 2024
Reviewed: May 11, 2024
Tamra
United States of AmericaThe floor was cold with no rugs. Lock hinge on the door was missing. Not close enough to town to easily walk. The room was ok to just stay one night. Wouldn’t stay for any amount of time. Breakfast was really lacking. When we first arrived to check in the person behind the counter wasn’t welcoming.
The room was ok. Bed was good.
Stayed in May 2024
Reviewed: May 10, 2024
Daisy
United States of AmericaThe men in the room beside us we drunk and keep my family awake all night. The concierge did her best and even called law enforcement. Law enforcement in GA must have never heard of "disorderly conduct" or "public intoxication" because nothing was done and my family and I were unable to sleep. We paid to be there to sleep on our trip and we did not get to do that. I thought there would have been some sort of compensation but there was not.
The location was perfect.
Stayed in April 2024
Reviewed: May 10, 2024
Erin
United States of AmericaThe girl at the desk charged me a $250 smoking fee and said she saw smoke in the room when I checked out even though I did not smoke in the room and now they won't return my calls when I called to dispute it.
Stayed in February 2024
Reviewed: May 9, 2024
Diana
United States of AmericaBreakfast.... over charged for room after leaving.
Being disabled I travel with my service animal. After checking out I was charged an additional? $50.00 for having my service dog with me. At check in they were aware of my disability and provided documentation required for my service dog. It is discrimination and illegal for them to do this. Also breakfast only consisted of waffles, toast and stale cereal. When calling to confirm my reservation the day of check in it took 4 calls before I got to talk to someone and could not understand what they were saying. That is a little on me because I am a little hard of hearing.
Stayed in May 2024
Reviewed: May 2, 2024
Veronica
United States of AmericaParking but other than that it was good.
Location was perfect.
Stayed in April 2024
Reviewed: April 30, 2024
Tammy
United States of AmericaAll of the staff was nice and helpful for our request of downstairs room. Breakfast Was good. Room was perfect.
Stayed in April 2024
Reviewed: April 30, 2024
Weldon
United States of AmericaEverything we have nothing bad to say we enjoy our time together we will be visiting you more often thanks
Everything
Stayed in April 2024
Reviewed: April 29, 2024
Jennifer
United States of AmericaThe floors were dirty and gritty. There were clumps of hair on the bathroom floor and in the tub. There was stickiness on the bedside table. There was trash all in the parking lot and along the stairs and sidewalk. The pool wasn't ready but was low water and filled with trash. The breakfast was barely anything! No juices, no milk for cereal- only waffles,packaged danish, and yogurt. I know the staff can't control other people's actions but the people next to us kept sticking the door latch so that their door wouldn't close then they allowed the door to slam against the latch about 20-30 times per night. They allowed their child to run up and down the hallway screaming. We asked them to please stop but ended up having to call the front desk to complain both nights. Two unrestful evenings! Never again!!
The room was newly renovated so that was a plus. The beds were comfortable.
Stayed in April 2024
Reviewed: April 28, 2024
Charles
United States of AmericaRough crowd hanging out. Got evicted. Loud and creepy and made us feel on edge. Made rude comments and made my teen daughters uncomfortable. Beds were horrible uncomfortable. Hard as a brick.
Staff was great, very friendly and inviting.
Stayed in March 2024
Reviewed: April 28, 2024
E
United States of AmericaVery reasonable price, clean, comfortable room, easy check in [ I had a reservation]. Waffle maker set up for breakfast.
Stayed in April 2024
Reviewed: May 27, 2024
Amanda
United States of AmericaThere are no comments available for this review
Stayed in May 2024
Reviewed: May 13, 2024
Shilohrob
United States of AmericaThere are no comments available for this review
Stayed in April 2024
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