1775 Francisco Boulevard, San Rafael, CA 94901, United States of America
#11 of 12 hotels in San Rafael
Guests' ChoiceBased on 194 hotel reviews
6.5Cleanliness
7.3
Comfort
7.4
Location
7.5
Facilities
6.7
Staff
7.4
Value for money
6.9
Free Wifi
5.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Robert
United States of AmericaSome minor problems, which didn't affect us too much.
Adequate space and utilities to do what we needed.
Stayed in May 2024
Reviewed: May 17, 2024
Patrick
United States of AmericaLong walk from elevator to our room; some rooms much closer than ours, however. Unable to find luggage cart, having to carry luggage long distance. Kitchen supplies and shampoo were not in the room; Ask for them when you arrive to avoid extra trips.
Good location, quiet, room was clean and comfortable. Courteous and friendly staff. TV was nice size and easy to operate. Hot water was instant when you turn on the faucet, easy to adjust, good shower.
Stayed in May 2024
Reviewed: May 16, 2024
Nathan
United States of AmericaKitchen stove didn't work, and the floor was sticky.
Location, Price, and safe
Stayed in May 2024
Reviewed: May 1, 2024
Michele
United States of AmericaThe hot tub wasn't working.
Good location, flexible and friendly staff. Great amenities in the room.
Stayed in April 2024
Reviewed: April 12, 2024
Lisa
United States of AmericaI saw a beetle (I hope it was a beetle...) in my room and the overall cleanliness wasn't great.
The staff was friendly and helpful.
Stayed in March 2024
Reviewed: April 11, 2024
Cam
CanadaWe would not consider what was offered as "breakfast." The selection of the few items available to take away was minimal and the water and coffee were not hot.
The room was a good size and having a freezer and full fridge was very helpful, especially given that there was no ice machine. The staff was very friendly and accommodating!
Stayed in April 2024
Reviewed: March 25, 2024
Deepan
United States of AmericaShouldn’t advertise breakfast if there isn’t breakfast. Pool and hot tub were closed. Vending machines soda price was no joke like $3000. No exaggeration.
I liked the spacious bedroom and the full kitchen as well as the fridge. The TV was alright, a bit janky.
Stayed in February 2024
Reviewed: March 18, 2024
Jill
United States of AmericaAdvertise pool, spa and ice machine. None of the 3 worked. Snotty laundry maid at the front desk would not let us check in 20 min early.
Spacious rooms and mini kitchen
Stayed in March 2024
Reviewed: March 12, 2024
Lyn
United States of AmericaValue.
Stayed in March 2024
Reviewed: February 1, 2024
Heidi
United States of AmericaI had a spring in my mattress that I could feel, I didn't care for their kitchen items process so I'm so happy we brought our own pots pans silverware and crock pot electric skillet etc, bathroom has mold in shower I kept spraying mold and mildew remover on it...breakfast consists of open cupboard with muffins and granola bars that's it..one night fire alarm went off only 6 of us walked the stairs and came down to wait for all clear but all in all its a decent place for the price and staff are very friendly!
Nice comfy atmosphere, easy to get around the area and target is close by
Stayed in January 2024
Reviewed: December 27, 2023
Grieb
United States of AmericaThe only problem that I had was that the bathroom door didn't close. But it wasn't that big of a problem. I didn't report it or anything. But that was the only issue.
The staff was really friendly. Even though they were working on Christmas, they were very helpful.
Stayed in December 2023
Reviewed: December 12, 2023
Janice
United States of AmericaNo amenities such as coffee pot utensils dishes. All that had to be asked for
Easy access to freeway Quiet
Stayed in December 2023
Reviewed: November 16, 2023
Patrice
United States of AmericaBreakfast breakfast; we are in 2023: at least Extended America can improve on their aging breakfast menus. Coffee and tea; okay; muffins etc, very disappointing
Proximity to work and a good night sleep
Stayed in November 2023
Reviewed: October 22, 2023
Katherine
United States of AmericaOur AC kept popping the reset thing on the plug so it wouldn’t blow cold air. The maintenance guy came up, super nice, and reset it but it kept popping. The phone didn’t work and the maintenance man informed us that they’d had people out to fix it and it was still messed up. The pool was out of service when we literally hooked this hotel instead of one that was much less expensive because it had a pool.
The staff was kinda and accommodated our request for early check in. They sent the maintenance man right up when our AC was on the fritz.
Stayed in October 2023
Reviewed: September 11, 2023
Kyle
United States of AmericaGood
Good
Stayed in September 2023
Reviewed: August 30, 2023
Tara
United States of AmericaI didn’t like the fact that the first night I had cockroaches coming up out of my shower drain. Now granted they fix that and sent me to another room which was actually better than the one I was in but also I didn’t like the fact that the TV is so limited I’d like to have TV on for noise while I’m working, etc. but I don’t like to watch 90 Day fiancé and stuff like that and that’s all that was on basically
I like the kitchen in the room that was amazing. The shower was very nice. The bed was very comfortable in the air conditioner works beautifully.
Stayed in August 2023
Reviewed: August 27, 2023
Brian
United States of AmericaStaff attitude,
Location
Stayed in August 2023
Reviewed: August 14, 2023
Kelly
United States of AmericaPool closed. Called to see if pool open before I booked. Hotel said yes. Was closed when we arrived. No explanation.
Stayed in August 2023
Reviewed: August 6, 2023
Babu
United States of AmericaFront office guy
Not satisfied
Stayed in August 2023
Reviewed: August 3, 2023
Theresa
United States of AmericaBad breakfast, having to ask for shampoo, conditioner and coffee maker. Also, no ice machine?? I've never known any hotel to not have ice. Way too expensive for what you get or should I say don't get.
Stayed in July 2023
Reviewed: August 1, 2023
Megan
United States of AmericaGot some sort of rash on my legs from the sheets
Nice rooms
Stayed in July 2023
Reviewed: July 30, 2023
Rajaji
United States of AmericaHad to go to front desk for everything No extra pillows on room No cutleries plates in room
Parking
Stayed in July 2023
Reviewed: July 6, 2023
Scott
United States of AmericaThe urine smell of the room.
Close to attractions.
Stayed in July 2023
Reviewed: May 7, 2023
Martin
United States of AmericaMilk or juice with breakfast maybe. And more doggy pooh bags
It was very easy to find, and the staff was very accommodating, and they partnerships with the American Cancer Society is a godsend.!
Stayed in May 2023
Budapest, Hungary
Dali, China
Berlin, Germany
Montélimar, France
Gimhae, South Korea
Masterton, New Zealand
Melsungen, Germany
Gdańsk, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content